Bunochair! Got a reply from a question i'd text them very quickly .... ordered a wheelchair and they took my money and I did not get the wheelchair .. reported it to my bank said it was a scam! I'm q... Toon meer
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like most i trusted the "reviews" on facebook and ordered the dash cams as offered by them 5 weeks in, no delivery or indication as to when they might be able to. Plenty of polite emails to... Toon meer
Some info regarding Mercaddes. After ordering and receiving the same information as everyone else I decided to do a bit of investigating. I have now found out that Mercaddes UK is run by a Paul John... Toon meer
Oh dear I wish I'd read some reviews before using these jokers, I'm just glad I paid by credit card. Same as many other people ordered a month ago and no word on dispatch as yet, and I get the same c... Toon meer
Bedrijfsgegevens
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Contactgegevens
North Orange Street 1209, 19801, Wilmington, Verenigde Staten
- mercaddes-uk.myshopify.com
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Didn't live up to expectations
This company offer two car cams for the price of one and to be honest it all seemed genuine. I placed the order on 7th September 2017 and got the 'thank you for your order delivery in 5-10 days' two weeks later nothing and then I started to worry and saw various negative reviews. I contacted them and they stated that due to the number of orders their suppliers could not match the demand but I was assured that the product would arrive and was given tracking details. Today to my total surprise I got a note from Royal Mail stating that the package was in the sorting office awaiting collection but there was a £22.45 Customs Tax on the parcel. Not what I was expecting at all. I paid the money and later opened the package to find the contents damaged but not to the point where the camera's were also damaged. I ordered black but the one's sent were blue. There were no instructions inside on how to set up just a note saying go to the website to get instructions. I did but to be honest they are as clear as mud. Overall very dissappointed and I would be very wary about ever using this comapny again. I have sent them a message stating that I feel that it is necessary to warn customers of the long delivery date and that there WILL be a customs import charge, all I got back was a 'Sorry' have 25% off your next order - there won't be one.
Just as a follow on from this neither camers worked after, one froze after about two minutes and the other stopped working and shut down a few minutes later. Despite all efforts to get working they all failed and one of the power leads was cracked. I have asked for a refund and was offered replacements but declined as quality is rubbish and I do not want to pay another customs charge. The complaints are handled by the customer support team from a company called Zendesk who reply to emails promptly are are processing the refund - so I am slightly optomistic if this happens.
Horrible Customer Service
I ordered the camera mirrors on sept 1st. Website says 5-10 days for delivery. A month later nothing and when I emailed them just said sorry for you inconveinance your order is being processed. Been two weeks since I have asked for a refund(twice), and still no resolve. Keep getting the, we sent it to our refund department and again still nothing. This company has horrible( to say it nicely), customer service. DO NOT PURCHASE from this company
Beware, no response to promised refund requests due to non-delivery of roadcams
Same as previous reviews, canceled order for roadcams in September after I was informed supply was depleted and they could not provide new delivery date. Was promised refund 6 weeks ago, still waiting after 4th request.
Beware
Beware! Do not buy from this company. I requested a refund after they informed me the items were not in stock. The refund to date has not been given and they will not answer emails.
Forced to report to Trading Standards.
Mercaddes LTD awful customer service
Purchased a dash cam from Mercaddes LTD on Spotify. The deal included 1 dash cam and a second free for £90.90. Great for my wife and I. However, the company took the payment then we heard nothing from them for around a month. Chased up and they said the deal was more popular than anticipated but they would ship when they got more in. I asked them to refund as they had no idea when that would be. They agreed to cancel the order but did not refund. Repeated requests for a refund were ignored.
Luckily I had paid by paypal. I was only able to get my money back when I opened a dispute with paypal and escalated to force payment. Absolutely appalling buisness practice. Do not trust this company. You would be lucky to receive any products you order and will only get a refund if you use PayPal or similar.
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