I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Toon meer
Bedrijf heeft geantwoord
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Toon meer
Bedrijf heeft geantwoord
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Toon meer
Bedrijfsgegevens
Over Mercury Fiber
Geschreven door het bedrijf
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contactgegevens
Verenigde Staten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
4,1
Goed
172 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mercury broadband reliability, not really.
When I look at a site and it directs me to another link it won’t pull the other link up. Sometimes it just freezes up and won’t do anything. Last night I wanted to see a video on you tube and it said the connection to the internet was lost, then I tried to look at google and it wouldn’t pull up. I’m very aggravated and now my latest bill increased $10. Outrageous!
6 maart 2025
It's great
It's great, I just wish you had tech super 24/7. Everytime our internet goes out it's after hours or weekends then we have to wait.
6 maart 2025
Mercury broadband
The installations was quick and professional and when they brought the router, the installer was very informative. My only complaint is the WiFi distance. I had to move my camera closer.
5 november 2024
I'm always helped by very polite
I'm always helped by very polite, intelligent individuals. Thank you.
3 maart 2025
Knowledgeable
The guy that can was very nice. He was knowledgeable and friendly.
He explained everything just right.
I would give him 💯
Thanks,
Ray and Vickie
3 maart 2025
Mercury does not keep its word about refunding money for services not rendered
I had a friendly departure from Mercury after several years with the possibility of returning later. I had already paid for extra 15 days that, I was told, would be refunded. When I called them, they said they will not honor the refund. I have written to the head office and billing office with no reply. Very disappointed. I will never go back to Mercury ever again and will not recommend anyone else going there. If they honor what we agreed, even at this late stage, I will change my rating. Otherwise, I am deeply disappointed. If this is how they treat long-time customers, what can I say?
5 maart 2025
The technician was very efficient in…
The technician was very efficient in fixing our modem and was proactive in replacing our radio with an updated version. He was friendly and very fast.
4 maart 2025
Excellent as always
Excellent as always. 5± years and could not be happier with their service.
5 maart 2025
Mercury Broadband is good just need to…
Mercury Broadband is good just need to watch Fox News channel full programs.
5 maart 2025
Nice person I talked with
3 maart 2025
Good customer service
19 februari 2025
I love this internet it almost never…
I love this internet it almost never goes out i have had them for over a year now it has only went out twice for maybe 5 minutes but it always come back on quickly and it is fast and when I have to call someone always answers and they speak english!
26 februari 2025
The young men who installed my equipment were polite and patient. I have hearing problems and has to ask a couple of the times for them to repeat what they said.
The professional men who came to my house.
21 januari 2025
The service did not work
The service did not work. Even the service reps I spoke to regularly admitted that I had no signal.
Then was charged $200 cancel fee.
Wait. Get Fiber or Starlink.
1 juli 2024
the internet is dropping out speed ok…
the internet is dropping out speed ok but does not won't to load when on the cpu lose connection saying no internet reload .call service they work on it then it's good for 4 to 6 hours then it go's back to shit I'am looking in to a new service
1 februari 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.