I've been watching this company for almost a year while I do network research. Their prices are listed as their "lowest ever" when if internet speed is taken into consideration, their prices have ju... Toon meer
Bedrijf heeft geantwoord
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Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Toon meer
Bedrijf heeft geantwoord
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Toon meer
Bedrijf heeft geantwoord
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Toon meer
Bedrijfsgegevens
Over Mercury Fiber
Geschreven door het bedrijf
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contactgegevens
Verenigde Staten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
4,1
Goed
172 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Quick at fixing are issue, I think it was 2/24/25 I could be wrong
Quick at fixing are issue
24 februari 2025
Amazing service
With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had service including our son-in-law who works from home. I am amazed!! I would recommend Mercury to everyone I know!
25 februari 2025
Fast and consistent internet speed and…
Fast and consistent internet speed and neat installation by your installer!
3 april 2024
The good The bad and The ugly
My neighbor across the road from me has the same tower and plan as I do, in fact I referred you to them.
There is a major contrast between my service and theirs. I have no issues with MW now days since they installed the new system. Before I had to reboot all the time and deal with random outages and failure's to log on. Now I never reboot and never have a outage and always have the speed that I pay for you would think I have fiber.
My neighbor is just the opposite,, from day one, unable to log on and always needing to boot and slow speed just constant problems. They had the so called tec's out and no help, one tec told them the system is crap LOL. They recently went to star link and could not be happier even it is more expensive.
20 februari 2025
Fast custom installation and good value…
Fast custom installation and good value for the speed!
20 februari 2024
Service is great
Service is great, had a couple of glitches at beginning but quickly got fixed.
19 februari 2024
Avoid Mercury Broadband, there's better options
I was so excited to finally have an option for supposedly high speed internet at our home - and for the first few months, it worked great! Slowly, however, speed AND reliability has grown worse and worse. I have sent numerous emails, talked with several customer service reps and spent well over 3 hours on the phone with their support team, I have had a truck visit my home, and in the end I still had massive dropouts and slowdowns. To be clear, the problems began in October 2023 and as of today (Feb 4, 2024), the issue has been turned over to their engineers to review...i.e. not solved. My favorite part was when the last person I spoke to said that it was an install problem because the barn across the road was in the way (for reference, the barn across the road is part of a centennial farm and has been there long before any of us). I finally went to Starlink to get the internet we needed. Anyways, I tried to call and cancel and of course there is some sort of early termination fee on a contract that I never signed. When I said that they weren't holding up their end of the contract, they said they never tell anyone to depend solely on their service and they felt the 3-4 month timeline for repair was fine. Wow. This is amazingly poor service that should be unacceptable for any company in 2024. UPDATE - After several more calls I was able to speak to someone who was able to at least offer me a credit towards the termination bill. I also had a call from the regional director who offered to try a new installation to solve the problem, but I passed on that as I already have purchased and installed Starlink. So not a perfect ending but better than it was a couple of days ago.
3 februari 2024
Review zonder uitnodiging
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