Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Toon meer
Bedrijf heeft geantwoord
Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Toon meer
Bedrijf heeft geantwoord
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the commu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contactgegevens
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Tsjechië
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great Experience
Great Experience! Store is full of good stuff, pretty easy to use. Nothing to complain about payment or delivery. Great quality of products.
12 november 2024
Antwoord van Metalshop
Hi Jakub and thank you for leaving us this FAB 5 star review 😁 We're happy to see you had such a great experience and we hope you enjoy wearing your new Iron Maiden hoodie. We'd love to see you again, but in the meantime.. Keep it metal, Caroline
Antwoord van Metalshop
Hello James and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with your Steady's boots. They're a really popular brand & one of our best-sellers. We'd love to see you again, but in the meantime...Keep it metal, Caroline
I am very unhappy as I placed an order…
I am very unhappy as I placed an order 4 weeks ago and still haven't received it. Tracking is not available for the order either and I have only had 1 email saying you are looking in to this. Very disappointed as I spent alot of money!!!
10 november 2024
Antwoord van Metalshop
Hello Caroline and we're very sorry to hear your package hasn't arrived yet. I see your order was placed on the 10th of November and it was dispatched on the 12th of November. Looking at the tracking information I can also see it hasn't updated. Kindly let me get in touch with our customer services team to find out what's happening. Please accept our sincere apologies and we'll be back in touch. Caroline.
Update: Hi again Caroline and my colleague sent you an email. Your package is currently at customs where a customs charge needs to be paid. I don't want to share the tracking information here but my colleague should have sent this out to you. If not please get back in touch so we can help. Caroline
Took over 3 weeks to be delivered and…
Took over 3 weeks to be delivered and then got charged £43 custom charges.
10 november 2024
Antwoord van Metalshop
Hello John and firstly we'd like to thank you for your orders with us as I see you've placed 3 orders with MetalShop UK since June this year.
We do dispatch all orders in 24H so we're very truly sorry if the last shipment was delayed during transit (This is something which is out of our hands.) I see this order was placed on the 10th of November and was ready for collection on the 23rd of November. With every order we send the tracking information so you can follow every step of your parcel's delivery.
We're extremely sorry to hear of your disappointment and If we could wave a magic wand so the government didn't charge any customs fees we would. As I'm sure you can appreciate, these government charges in the UK are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded."
We do hope this helps to clarify things and we can only again apologise for any inconvenience. Caroline
Antwoord van Metalshop
Hello and thank you for giving us a 5 ⭐️review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We hope to see you again soon, but in the meantime....Keep it metal, Caroline.
ALERT SCAMMERS!
If you are here wondering if this is a scam I am writing to confirm your doubts. They are selling cheap t-shirts with a print on them, they are NOT original band t shirts. Stitching is wrong, print is done very cheaply and you could probably do this at home with a cheap shirt and iron. They are NOT official retailers or whatsoever. Customer service is also awful, I had so much issues with the order and in the end it would cost me more money to return the package. Scammers!!!
21 november 2024
Antwoord van Metalshop
Hello again Sean and as this is a duplicate review by yourself I'll copy paste my response and look forward to hearing from you....
"Hello Sean and I've not been able to find an order under the name Sean West. Could you kindly provide me with your order number so we can assist. We only sell officially licenced merch so I'm personally very surprised by your feedback but look forward to assisting you once we have your order details. Caroline"
never buy from them
never buy from them, the store is in the Czech Republic, and obviously you will never get anything from there
21 oktober 2024
Antwoord van Metalshop
Hello Ivan and we're sorry for any disappointment. As you hadn't paid for your order, it was automatically cancelled by the system and that's why you New Rock boots were never dispatched. We do require payment at the time of ordering and we would have contacted you by email about the non-payment. If at any time payment does not go through it's always best to contact your bank in the first instance. Caroline
Trusted Seller
Item arrived well packaged and excellent condition. Shipping is a bit on the longer side as it’s coming from a warehouse in a different country. Not a downside for a patient person like myself though 😁.
12 oktober 2024
Antwoord van Metalshop
Hello Edmund and thank you for taking the time to leave us a 5 ⭐️review. We do dispatch orders within 24H but yes, ultimately the delivery speed is dependent upon the couriers but we think they do a pretty cool job getting things across the water as fast as they can 😀📦✈️ We hope you enjoy wearing your new top and we'd love to see you again, but until then...Keep it metal, Caroline
Speedy delivery and super happy with my…
Speedy delivery and super happy with my order!
15 september 2024
Antwoord van Metalshop
Hello Casey and thank you for leaving us this 5 ⭐️review. We're really happy to see you're happy with your new KILLSTAR bag 🖤🦇
We'd love to see you again, but until then...Keep it metal, Caroline
Antwoord van Metalshop
Hello Rafal and thank you for leaving us this 5 ⭐️review. Also, we'd like to thank you for your custom with us since 2022. 🥾🥾🤩Enjoy wearing your new boots and we look forward to seeing you again soon, but in the meantime...Keep it metal, Caroline
Antwoord van Metalshop
Hello Sarah and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with your new KILLSTAR boots, they're one of our favourite brands🖤🦇
We hope to see you again soon, but in the meantime...Keep it metal, Caroline
Antwoord van Metalshop
Hello Alice and thank you for leaving us a 5 ⭐️review. We're delighted to see you're happy with your KILLSTAR dress, it's a fabulous alternate brand isn't it & we love their stuff🖤🦇
We hope to see you again soon, but in the meantime...Keep it metal, Caroline
Antwoord van Metalshop
Hello Ack & diolch for leaving us this 5-star review 😁 We hope you enjoy wearing your new Gorillaz T-shirt and we very much look forward to seeing you again but in the meantime.. Keep it metal, Caroline
Antwoord van Metalshop
Hello Amy and I've checked your orders and as neither had been paid they were automatically cancelled by the system. We would have sent you an email (possibly it ended up in your junk folder) If ever payment does not go through I'd suggest contacting your bank in the first instance as they may have put a hold on overseas charges. Our customer service team are also on hand to help and advise. Just to clarify, we received no payment from yourself and the orders were cancelled for this reason. If you wish to re-order please feel free to do so but if the payment doesn't go through, you'd need to speak to your bank. Kind regards, Caroline.
Great quality products ,quick delivery…
Great quality products ,quick delivery (8-10 days to reach the UK) and swift response on customer service queries. Will definitely order in the future
30 september 2024
Review zonder uitnodiging
Antwoord van Metalshop
Hi Alexandra and thank you for leaving us this lovely 5-star review. We do hope you enjoy wearing your T-shirt and boots and we look forward to seeing see you again, but in the meantime.. Keep it metal, Caroline.
Beetlejuice t-shirt
Delivered on time, would definitely order again, love my purchase
24 augustus 2024
Antwoord van Metalshop
Hi Rebecca and thank you for taking the time to leave us this lovely 5-star review. We're delighted to hear you're happy with your Killstar Beetlejuice T-shirt. We very much hope to see you again soon, but in the meantime.. Keep it metal, Caroline.
Excellent service and the bag is…
Excellent service and the bag is awesome.
I emailed for an update on my order and received an immediate response, the item was well packaged. Top notch service
23 augustus 2024
Antwoord van Metalshop
Hi Sarah and thank you for taking the time to leave us this lovely 5-star review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Keep it metal, Caroline.
Absolutely love the boots
Absolutely love the boots! Got for my oldest for going back to school and he loves them. Told they are really comfy and keep his feet dry in the rain. Huge hit will definitely order from here again. Fab quality.
12 augustus 2024
Antwoord van Metalshop
Hello Nicola and thank you for leaving us this great 5 star review - We're delighted to see that both you and your son love the boots and we really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
A very pleasant experience from start to finish
Excellent transaction from start to finish. Not used to doing the PayPal transaction after the order itself has been completed, but item was dispatched the next day and only took 8 days to arrive from the Netherlands, which is quite reasonable. Item appears to be as described and packaged well. Would happily recommend dealing with this company based on my experience.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Metalshop
Hello and thank you for leaving us this fabulous 5 star review - We're delighted to see you've been happy with our dispatch time and that your order got to you quickly. We really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Got a few braclets
Got a few braclets, for the most part really happy with them except for the one with elastic, that snapped pretty quick, but I do have ginormous hands so not completely the products fault.
16 augustus 2024
Antwoord van Metalshop
Hello Andrew and firstly thank you for ordering with us and for your review. We're really sorry to learn that one of your bracelets snapped. Please do feel free to contact our customer services if you feel there's anything we can help you with. Kind regards, Caroline.
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