Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Toon meer
Bedrijf heeft geantwoord
Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Toon meer
Bedrijf heeft geantwoord
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the commu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contactgegevens
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Tsjechië
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was a bit dissapointed ordered 5…
I was a bit dissapointed ordered 5 t-shirts and although they were all the gildan label two of them felt like they were very different (neck was very thin on one of them). I liked the choice of bands but will probably not order again
15 augustus 2024
Antwoord van Metalshop
Hello Richard and we're really sorry to hear you weren't happy with the neck of the T-shirts you ordered. As all of our items are officially licensed merch it is possible the maker has changed their production factory, hence the different neckline. We can only apologise most sincerely for any disappointment and If we can assist you anymore please don't hesitate to reach out. Kind regards, Caroline.
Signed me up for Trustpilot
Maybe there was an opt-out button somewhere at checkout but I think these sorts of things should be opt-in.
13 augustus 2024
Antwoord van Metalshop
Hello Matt and thank you for your feedback about TrustPilot. We're very sorry to see you've been unhappy with this but there's certainly no obligation to leave a review for MetalShop UK if you don't wish. I can see your order was delivered on the 21st of August and trust you're happy with the Brandit and Killstar items. Kind regards, Caroline.
High quality and affordable
A great selection of merch for a crazy cheap price! Shipping took a little longer than expected but still in time for when I needed it so that's okay.
11 juli 2024
Antwoord van Metalshop
Hello Liz and thank you for leaving us this ⭐️5 star review - We're delighted to see you've been happy with our merch selection as well as the prices. Glad to hear your order arrived when you needed it and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
I ordered a pair of boots for £103 on…
I ordered a pair of boots for £103 on the 2nd August and having to chase several times for delivery details they arrived on the 15th
The box on arrival looked ok but when I looked closer it had been retaped and there was signs of the box being damaged when I opened the box one of the boots was completely missing .
I contacted metal shop to sort it and send a replacement or refund , they have resumed , I sent them several pictures as proof and now they have payment they are not interested and point blank will not help , even though the carrier is their responsibility.
Please do not use this company if you want your good delivered in one piece -
An absolute disgrace
15 augustus 2024
Review zonder uitnodiging
Antwoord van Metalshop
Hello Neil and we're really sorry to hear you had issues with the delivery and condition of your order. Once an order has been dispatched (within 24H) we do send the tracking information so you can track every-step of it's journey. Can I please take your order number so we can look into this again for you. We really do apologise most sincerely and we'd very much like the opportunity to resolve this. Kind regards, Caroline.
Antwoord van Metalshop
Hello Nigel and thank you for leaving us a ⭐️5 star review - We're delighted to see you've been happy with everything and we look forward to seeing you again, but in the meantime enjoy the T-shirt you ordered and...Keep it metal, Caroline
The delivery took far to long and the…
The delivery took far to long and the items did not arrive in time for my sons birthday
11 juli 2024
Antwoord van Metalshop
Hello Hayley and we're really sorry to hear the delivery took longer than you expected and didn't arrive in time for your son's birthday. I see that your order arrived to the UK on the 17th of July and was delivered on the 25th of July. While we do dispatch in 24H unfortunately the actual delivery speed and going through customs is out of our control. It would be fabulous if we could wave a magic wand and do away with that. We do hope your son enjoyed a belated birthday present and that he was happy with his Slipknot goodies. Kind regards, Caroline
Fantastic customer service
Fantastic customer service, despatched quickly, can't fault them at all
16 juli 2024
Antwoord van Metalshop
Hello Scott and thank you for leaving us this fantastic ⭐️5 star review - We're delighted to see you've been happy with everything and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Antwoord van Metalshop
Hello Tony and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with the T-shirt you ordered. We very much hope to see you again, but in the meantime...Keep it metal, Caroline
Great item
Great item. I didn't realise it would take such a long time to arrive in the UK but that was my fault for not checking.
11 juli 2024
Antwoord van Metalshop
Hello and thank you for leaving us this 5 ⭐️review. While we do dispatch orders in 24H we're really sorry to see your order took a while to get to you. Often it's super quick, but as I know you can appreciate, it does depend on the carrier. We very much hope to see you again, but in the meantime...Keep it metal, Caroline
Antwoord van Metalshop
Hello Ian and thank you for leaving us this great ⭐️5 star review - We're delighted to see you've been happy with everything and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Great product .merchandise was…
Great product .merchandise was excellent...only criticism is I wasn't made aware of customs charges I would get which amounted to over £70 which made the jacket not so good value as before.
16 juni 2024
Antwoord van Metalshop
Hi Warren and thank you for your review. We're delighted to see you've been happy with the merch we have on offer and your jacket. We really wish we could wave a magic wand so our customers in the UK didn't have to pay customs charges. However, it's worth mentioning that orders under £135 shouldn't have to pay customs duty. We do mention this on our shipping page but I appreciate it's not the most exciting of reads and tends to get missed. https://www.metalshop.uk/s/terms-of-delivery/ It's worth keeping an eye on our discounted items should there be anything else that takes your fancy. We hope to see you again soon but in the meantime ..Keep it metal. Caroline
Quality products
Great products and both great quality t shirt andhat. Was for my dad for fathers day he loves them. Delivery was relatively quick less than a week to get to the uk. Although took over a week for royal mail to deliver even though they picked them up same day they arrived. But that's something out of their control and won't mark them down as they did despatch next day and was inthis country(uk) within the week. Will definitely use again. If anybody is worried aboyt the quality, i can confirm they are of very good quality.
15 juni 2024
Antwoord van Metalshop
Hello Richard and thank you for this great review. So sorry to hear about the delay with Royal Mail, generally they're very good but it's good to hear you got your T-shirt and hat in time. Hope your dad had a fabulous father's day and we look forward to seeing you again soon but in the meantime....Keep it metal, Caroline
Great customer service
Great customer service. Products I bought came well packaged and are absolutely amazing!! Would definitely buy from them again!!!
13 juni 2024
Antwoord van Metalshop
Hello Karen and thank you for leaving us this great 5 star review - We're delighted to see you've been happy with everything and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
New top came with stains on
The top itself is gorgeous but it came with a stain and pen marks on it...it's supposed to be a new top?!
Emailed customer servant didn't hear anything back. Disappointed given the amazing reviews
13 juni 2024
Antwoord van Metalshop
Hello Fray, we're really sorry to hear this and do apologise. I'm going to reach out to my colleagues in customer service for you so they can assist. In the meantime, please have a look in your junk folder just in case any reply has gone there. Caroline
Hi Fray and just a quick update to let you know that Andrea has sent you an email today asking if you can please complete the complaint form.
Fast international delivery
Amazing customer service and actually received my item faster than I thought I would considering it was coming from outside the uk
19 mei 2024
Antwoord van Metalshop
Hello Frank and thank you for leaving us this fab 5 star review - We're delighted to see you've been happy with our customer service and that your item got to you quickly. We really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
BOUGHT ITEM FOR £168
BOUGHT ITEM FOR £168
COST FEES AT CUSTOMS £70
EMAILED THE COMPANY NO REPLY
WAS ALSO SLOW DELIVERY
DO NOT SHOP HERE
14 juni 2024
Review zonder uitnodiging
Antwoord van Metalshop
Hello again Karen/Kevin and we're very sorry to hear of your disappointment. If we could wave a magic wand so the government didn't charge any customs fees we would. As I'm sure you can appreciate, these government charges in the UK are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded." We do dispatch all orders in 24H. Unfortunately the actual delivery process is out of our hands. So sorry again for any disappointment. Caroline
Brilliant Vomitory hoodie
Great quality Vomitory hoodie, very fast post and shipping even though it got stuck at customs for week besides that I would buy from Metalshop again.
22 mei 2024
Antwoord van Metalshop
Hello Ollie and thank you for taking the time to leave us a 5 star review - We're delighted to see you're happy with your Vormitory hoodie. As you mentioned, we do dispatch orders quickly but are sorry to hear there was a delay at customs, we really wish we could wave our magic wand but unfortunately those things are out of our hands. We really look forward to seeing you again, but in the meantime...Keep it metal, Caroline
First time order
First time ordering from them great products would definitely shop there again.
21 mei 2024
Antwoord van Metalshop
Hello Jay, thank you for ordering with us for the first time and welcome to the MetalShop family :-) We look forward to seeing you again but in the meantime...Keep it metal. Caroline
The item came in perfect condition
The item came in perfect condition, So family very happy, Always a worry when getting it was from over seas delivery charge a bit pricey but All good. 😊
16 mei 2024
Antwoord van Metalshop
Hello Peter and thank you for leaving us this 5 star review. We very much look forward to seeing you again soon but in the meantime....Keep it metal, Caroline
As this was my first time purchasing… yes
As this was my first time purchasing items from this store,I was impressed with the quality. I was kept informed of delivery tracking and would highly recommend the company.
18 april 2024
Antwoord van Metalshop
Hi Thomas, thank you for leaving us this fabulous review and for your recommendation. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.