Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Toon meer
Bedrijf heeft geantwoord
Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Toon meer
Bedrijf heeft geantwoord
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the commu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contactgegevens
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Tsjechië
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Metalshop
Hi and thank you for taking the time to leave us a review - We're delighted to see you've been happy with our website as well as your order. We look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Never got the order
Never got the order. Scam.
Was given a tracking number the following day which has not updated since and states the order is still at the wharehouse. I’ve asked for updates by email three times
19 april 2024
Antwoord van Metalshop
Hello and we're sorry to hear you haven't received your order yet. I've not been able to locate any order with this email address. Upon dispatch we do send tracking information out so you can track your parcel's journey and see the delivery date. I'm wondering if your order has arrived now? If not please get in touch so we can assist you. Kind regards, Caroline.
Thank you for your update. Can I kindly ask for your order number so I can check what's happening for you.
Antwoord van Metalshop
Hi Laura and thank you for leaving us a 5-star review. We're delighted to hear that you were satisfied with the bag you ordered. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
Excellent range of products
Excellent range of products - takes awhile to get to me but I’m in the UK. But very happy with each item received.
11 maart 2024
Antwoord van Metalshop
Hi Kelly-Anne, thank you for leaving us this great 5 star review - We're delighted to see you've been happy with our range and we look forward to seeing you again, but in the meantime...Keep it metal, Caroline
Antwoord van Metalshop
Hi Peter and thank you for leaving us a 5-star review. We're delighted to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon but in the meantime....Keep it metal, Caroline.
Still not received my jeans!
15 februari 2024
Antwoord van Metalshop
Hi and we're really sorry to see that you haven't received your jeans yet. Could you please contact us with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Did you receive the tracking information? Please do contact us so we can help you. Kind regards, Caroline.
Just a quick update: Good news! Your order was delivered last month :-) We do hope everything was okay.
Great quality tee shirts
Great quality tee shirts . Amazing selection of bands in kids sizes
9 februari 2024
Antwoord van Metalshop
Hi Maureen and thank you for leaving us a 5 star review - We're delighted to see you've been happy with our T-shirts and kids selection....We look forward to seeing you again but in the meantime...Keep it metal, Caroline
Excellent!
Quick and efficient service from end to end. Items were delivered on time.
13 februari 2024
Antwoord van Metalshop
Hi and thank you for leaving us this 5 star review - We're delighted to see you've been happy with our services and we hope you enjoy the items you ordered....We hope to see you again soon but in the meantime...Keep it metal, Caroline
Surprisingly fast international shipping
Initially I was apprehensive about ordering >£100 boots from overseas since you have no clue how long the shipping will take or whether it'll even show up at all, but I was pleasantly surprised.
It took 1 week for them to be delivered in the UK from the Czech Republic and they were immaculate. Would definitely recommend.
12 februari 2024
Antwoord van Metalshop
Hi Jess and thank you for leaving us a 5 star review - We're delighted to see you ordered some new boots with us and hope you enjoy wearing them....Keep it metal, Caroline
Absolutely love my skull digger handbag
Absolutely love my skull digger handbag
I was able to track my order. Arrived as expected. Gift was wrapped really well with lots of protection. Absoltely perfect handbag for Download festival!
9 februari 2024
Antwoord van Metalshop
Hi Suzanne and thank you for leaving us this FAB 5 star review - We're delighted to see you love your new Skull Digger Handbag. Have a wonderful time in the summer at Download and in the meantime.... Keep it metal, Caroline.
Rolling back to the Good Times
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the communication is first class. Hence the rating. From the time your order is placed you receive information regarding the progress of your order and you can track it online. Would I use them again? Of course just keeping an eye out for something an old prog rock fan like me would dare to wear.
25 januari 2024
Antwoord van Metalshop
Hi Alan and thank you for leaving us this rocking 5 star review. We’re thrilled to see you were happy with our services and we hope to be of help filling your wardrobe again soon! Until then, Keep it prog - Caroline
Awful
Awful. Waited 6 weeks for trainers that never arrived. They where shipped to the wrong address and now I'm being told I'm responsible for shipping costs. First and last time I used metalshop. Reply to emails you already have that info
15 februari 2024
Review zonder uitnodiging
Antwoord van Metalshop
Hi Rob, we're really sorry to see that you've been unhappy with our services. Can I please ask that you reach out to me with your order number and details as we'd very much like the opportunity to look into this and resolve it to your satisfaction. For now please accept my sincere apologies. Kind regards, Caroline.
Thank you for the update Rob, If you could very kindly let me have your order number I'll be able to follow up with customer services and we'll get this resolved for you. The reason I'm asking is because I don't have access to the customer service e-mail trails but really want to help.
Fast despatch and delivery
18 januari 2024
Antwoord van Metalshop
Hi Stephen and thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Keep it metal, Caroline.
Great hoodie
Great hoodie, Nice heavyweight material, £72 sounds expensive but the quality is clearly there.
16 januari 2024
Antwoord van Metalshop
Hi Steven and thank you for taking the time to leave us a 5-star review. We're so glad to you were satisfied with the hoodie you ordered from us. Keep it metal, Caroline.
Antwoord van Metalshop
Hi and thank you for taking the time to leave us this great 5-star review. We're so glad to hear that you were satisfied with everything. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Keep it metal, Caroline.
Antwoord van Metalshop
Hi and thank you so much for leaving us this fabulous 5-star review. We really appreciate your custom and look forward to seeing you again. Keep it metal, Caroline.
The shop is in the Czech Republic and…
The shop is in the Czech Republic and delivery is at least one month and refunds are impossible. This important information is not displayed on the website, which is very unfair and bad business policy. But why should I be surprised, as I have lived half my life in Eastern Europe where such scams are commonplace.
Oh, and please don't just write a copy paste reply, but change the name of the shop to "Metal shop Czech Republic" or something 'cause if not, then it will only be a scam.
17 januari 2024
Review zonder uitnodiging
Antwoord van Metalshop
Hi Attila and we're really sorry to hear that you've been unhappy with our services. We do dispatch orders in 24H and as soon as an order has been sent out you we provide tracking information so you can follow every step of the journey. The Terms of Delivery can be found here https://www.metalshop.uk/s/terms-of-delivery/ I do apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. https://www.metalshop.uk/s/about-metalshop/#historie Can you please reach out to us regarding the refund so we can assist you. Kind regards, Caroline.
Thank you for your kind update Atliia and I can only apologise again that you've not been happy with our services. Kind regards, Caroline.
Great
Great, I ordered a killstar bag, it was dispatched within a couple of days and it reached me in 8! Perfect!
12 januari 2024
Review zonder uitnodiging
Antwoord van Metalshop
Thank you for leaving us this great 5-star review and we're delighted to hear you're happy with the Killstar bag you ordered as well as the delivery speed 💨Your continued support means everything to us. Keep it metal, Caroline.
Took a little longer than I hoped but I…good boots
Took a little longer than I hoped but I know it was from a few miles away, worried me for a while pleasd with the boots, will shop again thanks metal shop
2 januari 2024
Antwoord van Metalshop
Thank you for leaving us this review John and we're delighted to hear you're happy with the boots. Your continued support means everything to us. Keep it metal, Caroline.
Korn Bathrobe
Took a while to get here but the item was vacuum packed which was a plus as it was a present so easier to wrap.. excellent condition..would recommend
15 november 2023
Antwoord van Metalshop
Thank you for leaving us this great 5-star review and we're delighted to hear you were happy with the packaging & the bathrobe you ordered. Your continued support means everything to us. Keep it metal, Caroline.
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