Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Toon meer
Bedrijf heeft geantwoord
Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Toon meer
Bedrijf heeft geantwoord
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the commu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contactgegevens
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Tsjechië
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Metalshop
Hi Kim and thank you so much for leaving us this fab 5-star review. We really appreciate your custom and look forward to seeing you again. Keep it metal, Caroline.
Excellent delivery times
18 november 2023
Antwoord van Metalshop
Hi Dan and thank you so much for this 5-star review. We really appreciate your custom and helping to share the word about us. Keep it metal, Caroline.
Beware!
Ordered a tshirt, it took 20 days to arrive as it came from Portugal warehouse, then to Netherlands and then to UK!! (as per the tracker) I then tried to return this as too small, but their refund policy is 20 days!! They eventually agreed to a return and even though clearly being sent back to a UK postal address they mentioned that there is a 600 Czech krona custom charge!! equivalent of £21, more than the items value. Comical, feeling like i have been totally ripped off on this!!
7 december 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Rod, we're really sorry to see that you've been unhappy with our services. We quite understand how disappointing it must have been to your order was delayed in the Netherlands. We do send tracking information out with ever order so you can track every stage of it's journey. Unfortunately the delivery of an item and customs charges are out of our control. We really wish we could wave a magic wand and be done with customs charges. Again we do apologise most sincerely. Kind regards, Caroline.
Antwoord van Metalshop
Hi and we're really sorry to see that you've not been happy with our services. Can I kindly ask what has happened as we would love to have the chance to look into the situation & do the very best we can to resolve it to your satisfaction. Kind regards, Caroline
You guys promise things you can't…
You guys promise things you can't deliver such as next day dispatching. You also don't include taxes and custom fees in prices of your products, so something that seems reasonably priced initially ends up being ridiculously expensive . Your customers service is also awful!
19 oktober 2023
Antwoord van Metalshop
Hi Robert, we're very sorry to learn of your experience and quite understand how disappointing it must have been. Regarding the dispatch time and customer service, this is something we can look into and ultimately improve upon. Regarding the fees, it sounds very much that this is a customs charge which is something we do mention on our website but ultimately it's a government revenue which is completely out of our control. Again we do apologise most sincerely. Kind regards, Caroline
Embarrassing product quality
Embarrassing product quality. The shoes I ordered look like low-quality branded imitations. Looks like the store sells fakes. Stay away from this store.
3 oktober 2023
Review zonder uitnodiging
Brilliant
Great service, great items you can't find anywhere else. Legit site, no problems whatsoever, hope to do business again.
Many Thanks
17 oktober 2023
Antwoord van Metalshop
Hi and thank you so much for taking the time to leave us this FAB 5 star review and we're delighted to learn that you were able to get the items you wanted from us. We look forward to seeing you again but in the meantime....Keep it metal, Caroline.
Very good product but shipping could…
Very good product but shipping could have been quicker.
19 oktober 2023
Antwoord van Metalshop
Hi Paul, thank you for your 5 star review and we're delighted to learn that you were happy with the item you ordered. We can only apologise if the delivery of the package was not as fast as you had of hoped. We do give our customers a tracking number so they can follow every step of their order but sometimes delays do occur during transit & as we're sure you can appreciate, this is something beyond our control. It's equally disappointing for us and we would like to apologise most sincerely. We hope to see you again in the future. Keep it metal, Caroline.
Took over to weeks to get the parcel…
Took over to weeks to get the parcel from Netherlands to UK, was not updated enough . Fleece iron maiden blanket not great quality,very thin definitely not worth the money.
18 oktober 2023
Antwoord van Metalshop
Hi Jackie, we're really sorry to see that your order was delayed in the Netherlands. We do send tracking information out with ever order so you can track every stage of it's journey. Unfortunately the delivery of an item and customs is out of our control but we quite understand how disappointing it can be when parcels are held up. Please don't hesitate to contact our customer services if you need any assistance with regards to the official Iron Maiden fleece, they're always happy to help or advise. Kind regards, Caroline.
Antwoord van Metalshop
Hi Rob, thank you for taking the time to leave us this GREAT 5 star review and we're delighted to learn that you were able to get what you wanted from us. Keep it metal, Caroline.
Still waiting for goods to arrive
Still waiting for goods to arrive . Been a month now .
26 september 2023
Antwoord van Metalshop
Hi Laura, we're really sorry to see that you haven't received your order yet. Could you please contact us with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Did you not receive any tracking information? Please do contact our customer services so they can help you with this. Kind regards, Caroline.
Antwoord van Metalshop
Hi Emme, thank you for your custom and for taking the time to leave us this FAB 5 star review. Keep it metal, Caroline.
Cigarette smell
Clothes arrived covered in a cigarette smoke. Company says it's not a reason to refund/return and they suggested washing it. To all UK customers - please avoid.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Sylvia and we're really sorry to see you had this problem. Can you please reach out with your order number so we can look into this for you & resolve the issue. Kind regards, Caroline.
Rocktastic!
Fantastic business, had the exact shoes I couldn't get anywhere else in my size. They arrived in excellent packaging and in perfect condition. The price was great too, very happy first time customer. Thanks to all at Metalshop!
24 september 2023
Antwoord van Metalshop
Hi Jamie, thank you for taking the time to leave us this GREAT 5 star review and we're delighted to learn that you were able to get the shoes you wanted from us. Keep it metal, Caroline.
Great value for money and fast shipping…
Great value for money and fast shipping was my personal experience in a recent perchase....very good service.
22 september 2023
Antwoord van Metalshop
Hi Janet, thank you for leaving us this FAB 5 star review and we're delighted to see you've been happy with our service. Keep it metal, Caroline.
Good postage
16 september 2023
Antwoord van Metalshop
Hi Oliver and thank you for leaving us a 5 star review. We're delighted to see you were happy with the delivery. Keep it metal, Caroline.
Great seller, but yeah...
Easy buying process, great seller communication on the delivery process. No issues at all.
Just, yeah, be aware - these guys operate in Czechia, serving UK customers via a UK website domain name (.uk), therefore (thanks to moronic Brexit voters) a heavy customs charge will be imposed in some situations (for me, it was an extra £50 on-top of the £230 product) to see the package to its final destination.
Not the seller's problem whatsoever - they're not going to cover UK customs charges, nor should they, so ignore stupid reviewers blaming Metalshop for what is Brexit's fault.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Simon, thank you for your 5 star review and for being a valued member of our community. We're deeply sorry about the customs charges, unfortunately as you appreciate this is out of our hands. We really wish we could wave a magic wand so our customers in the UK didn't have to pay this. However, it's worth mentioning that orders under £135 shouldn't have to pay customs duty. In the meantime, keep it metal- Caroline.
Antwoord van Metalshop
Hi Olga, Thank you for leaving us a 5 star review and for choosing us, we're thrilled to see you are happy with the boots you ordered. Keep it metal- Caroline.
Some great unique clothes
Some great unique clothes, prompt delivery and excellent product, highly recommended
17 september 2023
Antwoord van Metalshop
Hi Paul, thank you for sharing your review with us and the community. We look forward to seeing you again, in the meantime, keep it metal 🤘 Caroline
Great experience
Managed to grab a killstar harness I’ve wanted for a while that’s been out of stock on their site ! Arrived quickly , good pricing , and got updates often on my order so I wasn’t worried . Would definitely buy from them again !
17 september 2023
Antwoord van Metalshop
Thanks so much for taking the time to leave us a 5-star review – we really appreciate it. Really happy to hear we were able to help you with the Killstar harness and we look forward to seeing you again. Keep it metal 🤘 Caroline
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