Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Toon meer
Bedrijf heeft geantwoord
Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Toon meer
Bedrijf heeft geantwoord
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the commu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contactgegevens
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Tsjechië
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product and speedy delivery
10 september 2023
Antwoord van Metalshop
Hi Alison, thank you for taking the time to leave us this 5 star review and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Good service
28 augustus 2023
Antwoord van Metalshop
Hi, thank you for leaving us a 5 star review and we look forward to seeing you again. Keep it metal 🤘 Caroline
This was my first order with metal shop…
This was my first order with metal shop and it was easy to register and place my order. Quick delivery service. Thank you. I will be happy to use this company again and I would recommend it to my friends and family.
18 augustus 2023
Antwoord van Metalshop
Hi, thank you for writing this fabulous review. We're thrilled to see your comments and we look forward to seeing you again. Keep it metal 🤘 Caroline
Excellent
Great service from start to finish delivered quickly no problems at all 5 stars
20 augustus 2023
Antwoord van Metalshop
Hi Jay, thank you so much for taking the time to leave us this GREAT 5 ⭐️review. We look forward to seeing you again in the future....Keep it metal 🤘 Caroline
First time purchase
Website easy to navigate. This purchase is a gift. Very impressed with contact throughout. Would definitely recommend.
13 augustus 2023
Antwoord van Metalshop
Hi Janine, thank you so much for taking the time to leave us this FABULOUS review and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Quality Boots and Trousers
Ordered a pair of boots and trousers and I am very happy with my purchase both fit me perfectly and look amazing. Shipping took about 2 weeks which is fair enough since they ship everything from Czech Republic but it was definitely worth the wait. I was expecting to pay customs as well (my order was about 160£ in total) but I guess I was lucky because it just got delivered normally which I'm very happy about. They have a lot of nice pieces on their website stuff that I didn't see anywhere else or even stuff that is not produced anymore so I will definitely buy from them again and I very much recommend Metalshop!
24 augustus 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi and thank you so much for taking the time to leave us this FAB review. So happy to see you're happy with your purchases and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
I got exactly what I was looking for
I got exactly what I was looking for! Great quality products. Waited about a week and a half for delivery in the UK, which was fine because I ordered ahead of time before I needed them.
1 augustus 2023
Antwoord van Metalshop
Hi, thank you for taking the time to leave us this GREAT review and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Good quality product
Fast service and the hoodie is excellent fits well and is good quality
27 juli 2023
Antwoord van Metalshop
Hi Nikki and thank you for taking the time to leave us this fabulous review, we're so glad you found the hoodie you were looking for....Keep it metal 🤘 Caroline
I never received my item
I never received my item, I had confirmation of purchase but never had a delivery email and my item never turned up.
3 augustus 2023
Antwoord van Metalshop
Hi Luna, we're really sorry to see that you haven't received your order yet. Could you please contact us with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Did you not receive any tracking information? Please do contact our customer services so they can help you. Kind regards, Caroline.
After I had purchased my cart which…
After I had purchased my cart which came to a total of £266, tax included, I waited for my things to come. Just yesterday I received a letter explaining that I have to pay nearly £60 in tax because the things I ordered came from a warehouse in the Czech republic. I was not informed of this, or that I'd have to pay just for my things to be delivered to my house. I feel like the company, which is UK based as far as I can tell, should have to pay for their own stock to be imported after it's bought. Correct?
27 juli 2023
Antwoord van Metalshop
Hi Simon and we're very sorry to learn of this. It sounds as if it's a customs charge? https://www.metalshop.uk/s/terms-of-delivery/ {customs info} I do apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. https://www.metalshop.uk/s/about-metalshop/#historie
We're more than happy to double check on your order status, could you please contact customer services. Kind regards, Caroline.
Excellent service
Excellent service, the only company where I found this item as it's no longer being produced. I was cautious, but no need the company is great, they provide tracking number. Very nice packaging with their logo all over. Rock on!
27 juli 2023
Antwoord van Metalshop
Hi, thank you for your custom and for taking the time to leave us this fabulous review, we're so glad you found what you were looking for....Keep it metal 🤘 Caroline
Easy to order and great quality
22 juli 2023
Antwoord van Metalshop
Hi Graham and thank you so much for leaving us this 5 star review. Keep it metal 🤘 Caroline.
Still haven't got my item !!
23 juli 2023
Antwoord van Metalshop
Hi Keith and I'm sorry to see you haven't received your item yet. As soon as your order was dispatched you will have received tracking information so you can track every stage of it's journey and see the actual delivery date. Could I kindly ask that you contact us with your order number and we will happily check on this for you. Kind regards, Caroline.
The worst possible experience for a buyer
Ordered an item worth £35 and received after a long wait and paying £7.99 for shipping which is insanely high for a website that says co.uk . The size was off so I had to return it and again pay £3.50 for returning it. finally, after a 2-week wait, I got £6 back as a refund. they deducted 80% of the amount for customs fees..and on top kept the item. How is this fair? So many expenses from my own pocket and they also have the item to resell again. this is the worst online shopping experience and I would suggest buyers shop elsewhere and never this horrible site again.
20 juli 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Pat and I'm very sorry to learn you had a long wait to receive your item. As soon as a package is dispatched {within 24 hours} you will have received tracing information so you can follow it's journey and see the actual delivery date.
I also apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. Caroline https://www.metalshop.uk/s/about-metalshop/#historie
We do kindly ask that customers read this before processing a refund which, we hope helps avoid any misunderstandings https://www.metalshop.uk/s/complaints-and-returns/ "Due to customs clearance, we will have to deduct this amount from the price of the returned goods."
We’re so sorry that your experience did not match your expectations and will certainly use your feedback to see where we can make improvements.
Kind regards, Caroline
Nothing received.
After 2 weeks I still have not received my order and have no idea when it will be coming, despite paying £7.90 for delivery. Will not be using Metalshop again.
I have had no despatch or tracking info. I have emailed and this seems to have been ignored. The date is now 15/07/23 and still nothing.
30 juni 2023
Antwoord van Metalshop
Hi Neil, thank you for your review and I'm very sorry to learn that you haven't received your order yet. Once a order has been dispatched you will have received tracking information so you can follow the journey of your order as well as the delivery date. I'm wondering if it's been delivered now? Please do let me know or get in touch with us providing your order number. Kind regards, Caroline
First time ordering from them
First time ordering from them, I did some reaserch first to see where the company were based as I'm In the uk, ordered a pair of boots, I was kept up to date with the tracking through the app called shop, arrived safe and sound in 2 weeks, no custom fees as I did my research for that aswell, great boots, will be ordering again, 😁
10 juli 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Claire and thank you so much for leaving us this fab 5-star review. We look forward to seeing you again-In the meantime, Keep it metal 🤘 Caroline
Good experience
The item is lovely and great value for money, waited very long for it to arrive
24 juni 2023
Antwoord van Metalshop
Hi Claire, thank you for leaving us a review and we're delighted you're happy with the item you ordered. Sincere apologies if there were any delays during transit but feel free to reach out to us at any time if you have any queries. Kind regards, Caroline.
My parcelel was lost
My parcelel was lost. Seller did not want to help with investigation, also dont be fulled by domain name .uk as they are based in Czheck. So if you pay for yor delivery and choose royal mail option its a lie, the have no acces to use royal mail service. I am gethering information to sue this seller. Tottal fraud. Stay away
Added later. My parcel is still lost. Its been 6 weeks since marked as delivered. I tried everything i could. Will open a case with action fraud and ciber police, maybe they can help
6 juni 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi and I'm really sorry to see that your order was lost. Could you please contact us again with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Please do let me know.
I also apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. Kind regards, Caroline https://www.metalshop.uk/s/about-metalshop/#historie
Antwoord van Metalshop
Hi Jordan, thank you so much for your custom and for leaving us this fabulous review....Keep it metal 🤘 Caroline
£36 customs charge
Had to wait 3 weeks for delivery which was fine but then had to pay £36 customs charge on top of the £150 the item already cost me. Would not have purchased from this retailer if this had been made clear at time of purchase.
3 juni 2023
Antwoord van Metalshop
Hi Lucy and we hope you were happy with the item you ordered. We're really sorry to see you were unhappy with the custom charges, unfortunately this is something beyond our control but we do mention this on our delivery page https://www.metalshop.uk/s/terms-of-delivery/ Kind regards, Caroline.
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