Purchased Rush guitar strap as they are difficult to find anywhere on the net! Was really pleased to find one on Metalshop.Overall a positive experience goods arrived well packaged & in brand new cond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Metalshop uk are an exceptional company. Excellent choice for rock fans alike. I wish there was a store near me I could just walk into though. Quality clothing. Especially Wornstar. I'll be... Toon meer
Bedrijf heeft geantwoord
Sklep ma duży wybór ubrań co przyciegnelo moją uwagę, po otrzymaniu bluzy (na którą czekałem 3 tyg ) mogę stwierdzić tylko tyle że jakoś ubrań w jest niestety bardzo słaba, materiał i wykonanie zosta... Toon meer
Bedrijf heeft geantwoord
This is my first experience of dealing with Metal Shop. Buying off the Internet I tend to be sceptical about particularly as the prices are very good. However, the products, the service and the commu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.
Contactgegevens
METALSHOP.CZ, s.r.o. Bystřice 174 73995 Bystřice, 73995, Bystrice, Tsjechië
- +44 330 808 2232
- info@metalshop.uk
- metalshop.uk
4,3
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor quality
Shipping took ages! Made it even worst when I received it. Poor quality! Logo on the t-shirt looks cheap. Overall disappointed!!
2 juni 2023
Antwoord van Metalshop
Hi and thank you for leaving your review. I am very sorry to hear that you were unhappy with the shipping. As you will be aware, as soon as an order has been dispatched {within 24 hours} you will receive tracking information so you can follow your parcel through every step of its journey as well as the actual delivery date. If there were any delays en-route I can only apologise and in such circumstances it's worth reaching out to the courier. As we only stock the biggest brands and bands, all the merch is official merchandise so if there is a problem with the T-shirt can I kindly ask that you contact us so we can assist you. Caroline.
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish. My t shirts are perfect and the delivery was really fast, especially when it's travelling from abroad. The tracking of my parcel was excellent, from the moment it left Metalshop to when it arrived at my door. I will definitely be purchasing from them again. Thank you! ⭐⭐⭐⭐⭐🤘
24 juni 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Michelle, thank you so much for your custom and for taking the time to leave this fabulous review....Keep it metal 🤘 Caroline
Antwoord van Metalshop
Hi Kevin, thank you for your custom and for leaving us this great 5-star review....Keep it metal 🤘 Caroline
Lovely tshirt and 1 week delivery
Was a bit apprehensive after reading some of these reviews but decided to risk it for the tshirt I wanted. Ordered on the 30th May and didn't receive a order confirmation which was worrying, however I received an email the next day from Royal Mail to say they had received an item for me and it was in transit, including tracking info. It arrived today just over a week later. Tshirt is lovely material and fits well.
8 juni 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Sarah, thank you for taking the time to leave this great review & happy to hear you love the T-shirt you ordered. Keep it metal 🤘 Caroline
The purchasing of my item was fine
The purchasing of my item was fine
I was hoping to get my tee shirt before I went on holiday but that doesn't look like it's going to happen now so I'm a bit disappointed
30 mei 2023
Antwoord van Metalshop
Hi James and I'm very sorry to learn that you haven't received the T-shirt you ordered yet. Once a order has been dispatched you will receive tracking information so you can follow it's journey and see the delivery date. If you can please reach out again with your order number we'll be more than happy to check on this for you. Kind regards, Caroline.
Cant review before receiving my order
Cant review before receiving my order. You shouldn't send a review form before transaction is recorded as delivered
22 mei 2023
Antwoord van Metalshop
Hi Peter, thank you for your constructive feedback and I will forward your comments. Kind regards, Caroline.
Beware! scam company not uk based
I purchased several T-shirts from metalshop.uk totalling over £300.
After purchasing, the dispatch email said it was being shipped from Czech Republic. After 6 weeks I did not receive it and emailed the company.
Andrea replied saying “you did not pay the customs fee & it is being returned to us”
I paid a delivery fee to have this delivered to me & I was not informed of any customs fee by anyone. Why would I expect to pay customs fees when ordering from a company with.uk in the name!
Total scam company pretending to be a uk based company. Will report to trading standards.
25 mei 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi and I'm really sorry to see that you had issues with the customs process at the border, as I'm sure you can appreciate, this was completely beyond our control. Could you please contact us with your order number so we can check on things for you.
I also apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. Kind regards, Caroline https://www.metalshop.uk/s/about-metalshop/#historie
Antwoord van Metalshop
Hi Oana, thank you so much for shopping with us and we're happy to see you love your new boots!... Keep it metal 🤘 Caroline
🤘 Great job metalshop
An excellent range of stock from the best brands at competitive prices. The staff are wonderfully helpful and quick to respond. I am delighted with my orders and look forward to placing more.
27 april 2023
Antwoord van Metalshop
Hi Paul and thank you for taking the time to leave this fabulous 5-star review... Keep it metal 🤘 Caroline
Antwoord van Metalshop
Hi Sharon, thank you for shopping with us and we're so pleased you love the Motorhead merch... Keep it metal 🤘 Caroline
Just bought my second Killstar item…
Just bought my second Killstar item from Metalshop.UK and again very fast delivery less than 2 weeks, great savings and accurate tracking.
I would highly recommend them!
15 mei 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Candace, thank you for shopping with us and for leaving this great 5-star review... Keep it metal 🤘 Caroline
Disappointed
Ordered a T-shirt for a birthday present and still not received. Had no email to confirm my order. When I ring the customer service number no one answers
4 mei 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Reece and I'm very sorry to learn that you haven't received the T-shirt you ordered yet. Once a order has been dispatched you will receive tracking information so you can follow it's journey and see the delivery date. If you can please reach out again with your tracking number I'll be more than happy to check on this for you. Regarding the telephone number, I can only apologise most sincerely that you haven't been able to get through to customer services, I'll get the number tested so this can be resolved. Kind regards -Caroline
Antwoord van Metalshop
Hi Jamie and thank you for sharing your experience. We're really happy to see you've been happy with everything....Keep it metal 🤘 Caroline
Alien sweatshirt
I ordered a alien sweatshirt arrived within a week excellent quality and well packaged would definitely order from this site again
21 april 2023
Review zonder uitnodiging
Antwoord van Metalshop
Hi Stephen and thank you for taking the time to leave this fabulous 5-star review... Keep it metal 🤘 Caroline
good quality stuff
17 april 2023
Antwoord van Metalshop
Hi Chris, thank you for your review and it's great to see you like our products....keep it metal 🤘 Caroline
Package arrived though 4 weeks later…
Package arrived though 4 weeks later nothing damaged all okay, and I was given tracking which I really appreciate. I just feel that the company should come clean about not being in the UK as it could be viewed as misleading to some.
31 maart 2023
Antwoord van Metalshop
Hi Gabrielle and thank you for taking the time to write your review. First off I do apologise most sincerely for any delay with the delivery service. As you're probably aware, once an order has been dispatched you are given tracking information so you can follow your package and see the exact delivery date. I also apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. Thank you for your custom Gabrielle & keep it metal 🤘Caroline https://www.metalshop.uk/s/about-metalshop/#historie
Antwoord van Metalshop
Hi Natalie and thank you so much for taking the time to leave this fantastic review 😀 We really appreciate your custom & remember... keep it metal 🤘 Caroline.
A smooth transaction
A smooth transaction, item was posted quickly from their warehouse, delivery time not in the hands of the seller but my item arrived into the UK in good time, only took a couple of weeks so not a bad experience at all..
26 maart 2023
Antwoord van Metalshop
Hi Perry and thank you for taking the time to write this great review. While we aim to dispatch within 24 hours, occasionally packages do get delayed during transit which is disappointing all round, but I'm glad to see you received everything within a couple of weeks. Thank you for your custom Perry & remember to keep it metal 🤘 Caroline.
Great product speedy delivery
31 maart 2023
Antwoord van Metalshop
Hi Steve and thank you for taking time to leave us this ⭐️⭐️⭐️⭐️⭐️ review. We're very happy to hear you're pleased with the item you ordered as well as the delivery. Thank you for your support and....keep it metal 🤘 Caroline.
Amended Review
Delivery did take a little while but T Shirt has now arrived. The image is fantastic, however the T Shirt material is quite thin. Probably OK for a lady but a man's could do with being a bit thicker.
9 april 2023
Antwoord van Metalshop
Hi Selena and I'm very sorry to learn that you haven't received your T-shirt yet. Can you please contact us with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Please let me know. Caroline
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