After over a week from placing my order I had an email saying that they would not deliver to our area. Absolutely ridiculous in this day and age with so many very efficient courier companies out the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered Osaka white tiles on Sunday afternoon. Received confirmation immediately. On Monday Metro Tiles advised they were unable to obtain tiles in a reasonable timescale. Provided refund in less than... Toon meer
Friendly and professional company providing excellent service and after sales support! Ordered some lovely tiles which arrived promptly. Mark then went the extra mile for us locating extra tiles we e... Toon meer
Bedrijf heeft geantwoord
We’ve been really keen to support family businesses whilst renovating our home and Metro Tiles are just that. The tiles we ordered were the Verona Ink Blue Hexagon, and they are even more stunnin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Funky Place To Buy Tiles!! Family Run Business, Full Size Samples & Free Nationwide Delivery Over £399.
Contactgegevens
Plymouth, Verenigd Koninkrijk
- sales@metrotiles.co.uk
- metrotiles.co.uk
4,3
Uitstekend
308 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Service
Fast delivery
Great customer services on Live Chat
Lost my order details and the the person dealing on chat was very helpful and found my details.
Excellent service
Highly recommend
6 oktober 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
Thank you Tammy !!
Lovely range of tiles and speedy delivery of samples.
Lovely range of tiles and speedy sending of samples for review.
It’s a shame we have to pay for samples - other companies supply samples for free .
We have identified 2 tiles we liked and will be ordering them soon.
27 september 2025
Antwoord van Metro Tiles
Hi Sarah,
Thank you for your kind review, we are glad you like your samples !
Antwoord van Metro Tiles
Thank you Michelle :)
Antwoord van Metro Tiles
Thank you for your review Andrew, pleasure working with you too !
Great service
Quick delivery of samples. Easy to order online and kept informed of delivery dates and times. Great service, competitive prices and good to see a family business doing well.
7 juli 2025
Antwoord van Metro Tiles
Thank you for your review Jan, it means a lot !
Antwoord van Metro Tiles
We're so pleased you love your new tiles Joe
Great customer service, amazing range of tiles
Brilliant company, We ordered some sample tiles which had gone out of stock with another company.
They arrived quickly and well packaged.
On seeing they were exactly the same we put an order in for over 500.
Reece came back next day to advise they were unfortunately out of stock but were due in 3 weeks.
Very happy with the customer service from Reece.
He kept in touch and the tiles were despatched a bit earlier than planned.
They look amazing on our kitchen wall.
I'd highly recommend Metro Tiles to anyone.
We would gladly use again if / when needed.
30 mei 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
We truly appreciate your kind words and your support – thank you for the glowing review Nic !
Great company
Would recommend this company to anyone wanting quality tiles at a reasonable price.
From start to finish the order was handled in a very professional manner. Reece was very helpful and knowledgeable about the tiles.
2 juni 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
So happy to hear the tiles exceeded your expectations! Thanks for your lovely feedback !
Top quality service
Top quality service! The tiles were excellent and the customer service from Reece was even better! Would highly recommend!
15 mei 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
Thank you Tom !
Tile samples broken and late
Tile samples were late to arrive, apparently the parcel was sent back because of damages. But I wasn’t informed, then the second parcel arrived with 2 samples broken.
Reece was very polite, however as the samples arrived late and were damaged. However they did give me a partial refund but I would be reluctant to order from them.
6 mei 2025
Antwoord van Metro Tiles
Hi Louise,
Thank you for your review !
As state in our email chain, we are sorry the tiles where damaged during transit - although this is very rare it can happen and therefore we provided a refund for those tiles.
All I can say is that we have a very low damages rate but on the off chance they do occur we replace them urgently !
Best of luck with the project :)
Reece
Their customer service is outstanding
Their customer service is outstanding. They are able to put themselves in their customer's shoes. I would highly recommend working with them.
1 mei 2025
Antwoord van Metro Tiles
We’re glad our service impressed you – thank you for the 5-star review !
Amazing service. I received a pack of damaged tiles and…
I received a pack of damaged tiles and without quibble they sent out a complete replacement within 24 hrs. Brilliant service. They are my new defacto place for tiles! Highly recommend
11 april 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
Thanks for highlighting our fast service and great quality Mat – we really appreciate your support!
Antwoord van Metro Tiles
Thank you for the Excellent rating!
Antwoord van Metro Tiles
We’re delighted to know you had a great experience with us, thank you !
Excellent Service
Samples and tiles ordered very easily, Reece was super helpful on live chat!! Prompt delivery and tiles arrived in perfect condition. Excellent customer service and good quality tiles, would definitely recommend!!
3 februari 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
Customer satisfaction is our top priority – we’re so glad we hit the mark. Thank you!
Antwoord van Metro Tiles
Thank you Vanessa
Great all round service.
A lovely selection of tiles at an affordable price. Delivered with great care, within the time frame. Super online customer service and a very good, helpful website. I would definitely recommend, thank you.
30 januari 2025
Antwoord van Metro Tiles
We’re delighted to know you had a great experience with us from start to finish. Thank you !
Really quick service
Really quick service. Large order of tiles arrived within 4 days. Only minor issue was that I was not advised that they been dispatched so a little bit of a surprise when the delivery driver rang me. Best price on Internet by a large margin. Will use again.
25 november 2024
Antwoord van Metro Tiles
Thank you , we look forward to working together again !
delivery charge
no problem receiving the samples which were great.
I went to purchase this morning only to find out that the delivery charge is just as much as the tiles themselves.
Only wanted a small amount on this occasion but this order would of lead to more sales in the future.
I have no problem paying for delivery but it needs to be reasonable.
one box of tiles does not need to be delivered on a pallet !
14 november 2024
Review zonder uitnodiging
Antwoord van Metro Tiles
Hi Dave,
Thank you for your review and we are glad you like our samples !
As stated in our email chain, I'm afraid the delivery price is not something we can amend regardless of order size as is what we are charged ourselves.
We did apologise for not being able to work something out !
Best of luck with your project,
Reece
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