The return policy is garbage, I asked to if I could swap out or get a refund on 7 of the 22 boxes I ordered as there was a miscommunication on the type of tiles we need and the process is so long...th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered Osaka white tiles on Sunday afternoon. Received confirmation immediately. On Monday Metro Tiles advised they were unable to obtain tiles in a reasonable timescale. Provided refund in less than... Toon meer
Friendly and professional company providing excellent service and after sales support! Ordered some lovely tiles which arrived promptly. Mark then went the extra mile for us locating extra tiles we e... Toon meer
Bedrijf heeft geantwoord
We’ve been really keen to support family businesses whilst renovating our home and Metro Tiles are just that. The tiles we ordered were the Verona Ink Blue Hexagon, and they are even more stunnin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Funky Place To Buy Tiles!! Family Run Business, Full Size Samples & Free Nationwide Delivery Over £399.
Contactgegevens
Plymouth, Verenigd Koninkrijk
- sales@metrotiles.co.uk
- metrotiles.co.uk
4,6
Uitstekend
300 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent fast service
Excellent fast service, although we did not choose the product in the end.
2 april 2026
Great tile choose
Great tile choose, we were looking for ages to get the right tile for our kitchen. The samples came through quickly, likewise did the order. My tiler had never heard of the Metro Tiles website but he does now and he was very impressed with them.
29 januari 2026
Beautiful tiles
Samples arrived very quickly & safely wrapped. Loved all of the samples but have chosen one for our cloakroom. Will definitely use this company again. Thoroughly recommend!
2 maart 2026
Antwoord van Metro Tiles
We can't wait to work with you, Thank you Karen !
A company that cares about its customers
Metro Tiles can get the tiles you need more quickly than most and they really do provide an excellent service and really care about their customers. I have used them twice and would do so again.
3 maart 2026
Antwoord van Metro Tiles
Hi Kate, it was a pleasure working with you - we can't wait to see the finished project !
Only sent two of the four sample tiles…
Only sent two of the four sample tiles ordered.
5 februari 2026
Antwoord van Metro Tiles
Hi Kim, please accept our apologies for this, we have contacted you to determine which samples went missing so that we could issue a refund or send replacements, please get back to us if possible :)
The return policy is garbage
The return policy is garbage, I asked to if I could swap out or get a refund on 7 of the 22 boxes I ordered as there was a miscommunication on the type of tiles we need and the process is so long...the pallet service they recommended was complex and annoying...just sounds like a headache to get it all sorted...i'll much rather reluctantly spend the 200 extra to get the remaining tiles for my project to be completed and I doubt i'll ever be using them again
29 januari 2026
Antwoord van Metro Tiles
Hi Robert,
Thank you for your review.
Unfortunately, we’re unable to accept an exchange in this instance. As tile batches change regularly, we would not be able to resell a partial return due to potential shade variation between batches.
You are, of course, welcome to arrange a pallet service of your choice for the return — our recommended service is provided purely as a convenience.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
competitive price and prompt service
competitive price and prompt service, would recommend Metro tiles
2 februari 2026
Antwoord van Metro Tiles
Thank You Tracey !
Antwoord van Metro Tiles
Thank you Roy !
Antwoord van Metro Tiles
Thank you for your review, Richard :)
Great communication and tiles
Great communication and tiles. Chose plain white hexagon tiles and cant wait to see them in my new bathroom :)
6 oktober 2025
Antwoord van Metro Tiles
Thank you, Happy customer !!
Excellent Service
Fast delivery
Great customer services on Live Chat
Lost my order details and the the person dealing on chat was very helpful and found my details.
Excellent service
Highly recommend
6 oktober 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
Thank you Tammy !!
Lovely range of tiles and speedy delivery of samples.
Lovely range of tiles and speedy sending of samples for review.
It’s a shame we have to pay for samples - other companies supply samples for free .
We have identified 2 tiles we liked and will be ordering them soon.
27 september 2025
Antwoord van Metro Tiles
Hi Sarah,
Thank you for your kind review, we are glad you like your samples !
Antwoord van Metro Tiles
Thank you Michelle :)
Antwoord van Metro Tiles
Thank you for your review Andrew, pleasure working with you too !
Great service
Quick delivery of samples. Easy to order online and kept informed of delivery dates and times. Great service, competitive prices and good to see a family business doing well.
7 juli 2025
Antwoord van Metro Tiles
Thank you for your review Jan, it means a lot !
Antwoord van Metro Tiles
We're so pleased you love your new tiles Joe
Great customer service, amazing range of tiles
Brilliant company, We ordered some sample tiles which had gone out of stock with another company.
They arrived quickly and well packaged.
On seeing they were exactly the same we put an order in for over 500.
Reece came back next day to advise they were unfortunately out of stock but were due in 3 weeks.
Very happy with the customer service from Reece.
He kept in touch and the tiles were despatched a bit earlier than planned.
They look amazing on our kitchen wall.
I'd highly recommend Metro Tiles to anyone.
We would gladly use again if / when needed.
30 mei 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
We truly appreciate your kind words and your support – thank you for the glowing review Nic !
Great company
Would recommend this company to anyone wanting quality tiles at a reasonable price.
From start to finish the order was handled in a very professional manner. Reece was very helpful and knowledgeable about the tiles.
2 juni 2025
Review zonder uitnodiging
Antwoord van Metro Tiles
So happy to hear the tiles exceeded your expectations! Thanks for your lovely feedback !
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