The armrests that came with the chair could not be fitted as per the instructions. I had to drill out the frame in order to bolt the armrests on from below. This also required purchasing extra 6mm bol... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The metal garden bench we ordered arrived very quickly but the fittings were missing. They sent new fittings within a day but unfortunately these were not the correct ones. They sent more fittings b... Toon meer
The buying process was fine but the delivery was bad. The riser/recline chair was delivered in 2 boxes the were left in the middle the drive by the gate. Very heavy the car could not get out. The natu... Toon meer
Bedrijf heeft geantwoord
The item was delivered with courtesy and professionalism with an apology for lateness. The driver was definitely overworked. I was number 82 in her job lot. Have a thought for your staff
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Dierenverzorgingswinkel
- Fitnesswinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
We're a UK-based retailer bringing you great value across home, garden, pet supplies, outdoor living, kids' toys, office essentials, and bathroom goods. Whatever you're shopping for, we aim to make it easy to find quality products at prices that make sense. You'll find us on major online marketplaces, and we're proud to partner with well-known high street retailers, supplying goods sold through their websites too. Thanks for shopping with us - we'd love to hear what you think!
Contactgegevens
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, Verenigd Koninkrijk
- 08002404050
- mhstar.com
3,0
Gemiddeld
727 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Awful company
Awful company, wish I had read the reviews here before buying, parasol owned for 4 weeks already fit for the bin, cheap tat don’t waste your money
15 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Lisa,
We are sorry to hear about facing a bad experience and please accept our sincere apology about all of the inconvenience.
Thank you for taking the time to share your feedback. We're very sorry to hear that your parasol did not meet your expectations and sincerely apologize for the disappointment caused.
We understand how frustrating it is when a product develops issues after only a few weeks of use. This is not the level of quality we strive to provide.
We would appreciate the opportunity to investigate this further. Please contact our Customer Support team with your order details and photos of the issue so we can review your case and work towards a suitable resolution.
Thank you again for your feedback, and we sincerely apologize for your experience.
Kind Regards,
After Sale Team
arrived on time easy to build
15 juli 2026
Review zonder uitnodiging
Avoid! Fake dispatch times - They don't ship!
Avoid!!!!!! Fake dispatch times. Shipping labels created and tracking numbers uploaded days and days before items are even collected. That's if they're even collected at all.
Customer service useless, just told we'll tell you when it's out for delivery. It still hasn't even left their warehouse, courier has not received anything despite them creating a shipping labels days ago.
This method cheats the marketplace systems in to thinking the seller dispatches quickly. Next day delivery doesn't exist. Avoid! I am sending detailed emails to where ever they sell on explaining with evidence. Avoid!
15 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Ekul,
We're very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused.
We understand your concerns regarding the dispatch updates and delivery delays, and we're sorry that the communication did not meet your expectations. This is not the level of service we aim to provide.
Please be assured that your comments have been shared with the relevant teams for review, including the concerns you've raised about dispatch notifications and order tracking. Feedback such as yours is taken seriously and helps us identify areas where we need to improve.
We sincerely regret the disappointment caused and appreciate you bringing this to our attention.
Kind Regards,
After Sale Team
What a delight to deal with this…
What a delight to deal with this company..they went over and above to be helpfull..Thank you so much Xavier for your help
9 juli 2026
Review zonder uitnodiging
Place is an absolute joke
Place is an absolute joke, and I stand by my statement. Not taking it back. Supposed to send out a bouncy castle and if I can I will write on every single page they have to let them know! Absolutely disgusting company and they should be shutdown! Shower of rats
12 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Miss Marie,
We're sorry to see how strongly you feel about your experience, and it's disappointing to know that we've left you with such a negative impression.
From your comments, it's clear that the handling of your bouncy castle order has caused significant frustration, and we regret that the situation reached this point. We never want any customer to feel let down by the service they receive.
Your concerns have been noted and will be reviewed internally, as feedback like yours helps us identify where we need to do better. Although we understand your decision to stand by your review, we remain sorry that your experience did not meet your expectations.
Please accept our sincere apology for all of the inconvenience once again.
Kind Regards,
After Sale Team
The chair I purchased 3 years ago the…
The chair I purchased 3 years ago the weld has broken on the subframe.
No spare parts the suggestion from the company was buy a new one.
£600 down the drain.
I would not recommend this companies after sales.
The problem is the product comes from China.
Never again.
14 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Malcolm,
We were disappointed to read about your experience and understand why this has left you feeling let down. Discovering that the chair could not be repaired due to the unavailability of replacement parts, particularly after several years of ownership, is understandably frustrating.
We appreciate that you were looking for a practical repair option rather than having to replace the entire product, and we're sorry that we couldn't offer the solution you were hoping for.
Your feedback has been recorded and will be shared with the appropriate team as we continue to review our after-sales support and parts availability. Thank you for bringing this to our attention, and we're sorry that your experience has affected your confidence in our products.
Kind Regards,
After Sale Team
Maham is very professional and very…
Maham is very professional and very friendly. Thanks you a lot Maham
8 juni 2026
Review zonder uitnodiging
When I realised the shortage of screws…
When I realised the shortage of screws and washers, I contacted Aosom and spoke with Faraz. I was satisfied how he dealt with my issue. I was most grateful. Thank you.
11 juli 2026
Review zonder uitnodiging
Very good customer service from awais
13 juli 2026
Review zonder uitnodiging
⭐ Outstanding Customer Service from Iram ⭐
I would like to thank Iram Khalil for the excellent customer service she provided.
I had a stressful issue with my order, but Iram was professional, kind, patient, and understanding throughout. She listened to my concerns, kept me informed, and resolved the matter by arranging my refund.
Her communication was clear and reassuring, and she made a difficult situation much easier to deal with. I really appreciate all of her help and the care she showed.
Thank you, Iram, for your outstanding customer service. You are a real credit to the team.
Lidy gold 💯🙂⭐💫
13 juli 2026
Review zonder uitnodiging
Disgusting treatment from this…
Disgusting treatment from this ‘company’ and from Debenhams too! Not what I ever expected from a household name who claim to value their customers.
I bought an item, the wrong one was sent, and it has taken so many emails to actually get them to acknowledge their error. Now they have (reluctantly) refunded me but minus postage and they’ve also charged me a random administrative fee too! Fraud!
13 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear C Smith,
It's upsetting to read that what should have been a straightforward purchase turned into such a frustrating experience.
We're sorry that you received the incorrect item and that resolving the issue required so much time and effort on your part. We also regret that the refund outcome has left you feeling dissatisfied, particularly regarding the deductions you mentioned.
We take concerns about our service and billing seriously, and your comments will be reviewed carefully with the appropriate team. While we appreciate that this experience has damaged your trust, we're sorry that we did not provide the level of service you were entitled to expect.
As per the policies set by this platform that we must have processed the full Refund and does not deduct any hidden costs from the item, if you are finding any hidden or after costs charged to you, must be from Debenhams platform side directly, still do you have any doubts, please feel free to contact our customer support team.
Kind Regards,
After Sale Team
Kinza is Best
Kinza provides me very good service as I really appreciate her support. She did good job in couple of mins and provide me solution as her best. I wish her best luck and progress in her work.
13 juli 2026
Review zonder uitnodiging
Avoid Avoid Avoid...
Like previous reviews have said, avoid them completely. I ordered 2 dog beds and both arrived at different times so I decided to return unopened for a refund. It is a farce trying to get a refund and I had to pay the shipping cost. I emailed proof of return and a photo of the items the 22nd June. This is now the 12th of July and I'm still waiting.
12 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Annette,
We're sorry to hear that your return has been such a lengthy and frustrating process.
We appreciate that you returned the unopened items promptly and provided the requested proof, so we understand why you're disappointed that your refund has still not been completed. Waiting this long for a resolution is understandably frustrating, especially after covering the return postage yourself.
The Return Policies are mentioned on the website and your query were handled under the Return Policies and split deliveries can be happened from the courier side due to certain unforeseen circumstances and never happens intentionally, as we always try our best to dispatch the all of the items at the same time to avoid such hassle for the customers.
Your experience is not the one we want our customers to have, and we regret the inconvenience this has caused. We appreciate you bringing this to our attention, and your comments will be reviewed as we continue working to improve both our returns process and customer experience.
Kind Regards,
After Sale Team
Excellent service
Received a solar parasol ordered through Amazon but fulfilled by Mhstar which was faulty. Gave Mhstar a call today and my problem was solved by a very helpful and friendly staff member. Excellent service.
11 juli 2026
Review zonder uitnodiging
Terrible customer service
Terrible customer service only received one part of my order rang to ask where is the other part agent said he couldn't log on due to Internet connection and would ring me back never received a call back I have rang three times now with promises my order is on its way a different excuse every time still order hasn't arrived this is the first and definitely last time I purchase from this company
5 juli 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear A Tavener,
Reading your review, it's clear that the repeated delays and lack of follow-up have made this an extremely disappointing experience.
We're sorry that only part of your order was delivered and that, despite contacting our team several times, you were left waiting for both updates and the promised callback. We appreciate how frustrating it must have been to receive conflicting information while your outstanding item remained undelivered.
We regret that your first experience with us has fallen so far short of your expectations. Your feedback will be carefully reviewed to help us improve both our communication and the way delivery enquiries are handled in the future.
Kind Regards,
After Sale Team
Extremely quick response to my query
Extremely quick response to my query. The person who replied, Noor e Saher, was as helpful as was possible given they didn’t have the particular product I was looking for. So much better than the “bots” answers that usually respond to queries.
10 juli 2026
Review zonder uitnodiging
Lovely reclining chair
Lovely reclining chair, easy to put together. Some of the hardware was missing but customer services were helpful and sent out replacement hardware straightaway.
4 juli 2026
Review zonder uitnodiging
Good customer service. …
I needed to return an item as it was very different in appearance to the image on their website. Initially I used the AI link, but this was frustrating and a lot was lost in translation, making it difficult to get over exactly what the issue was. Because of this, I received an email stating I would need to pay for returning the item. I rang their customer service line and they couldn't have been more helpful or polite! I thought It was going to be a world of pain to get a refund and collection. Upshot is, item is being collected for a full refund the next day. Refreshing to deal with a real human, who was helpful. My tip would be avoid the AI contact, it's only helpful up to a point.
9 juli 2026
Review zonder uitnodiging
Good customer service
I called the helpline as my air-conditioner wasn't cooling . I spoke to a lovely gentleman named Usman Tariq who promptly resolved the issue . He was really helpful and friendly and gave me full refund as the appliance was now out if stock.
9 juli 2026
Review zonder uitnodiging
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