Michael Gabriels Reviews 

Michael Gabriels is an amazing company run by really nice and honest people. I've now bought diamonds from them 5 separate times. I even visited their offices when I was in New York. Straight up guys. Quality jewelry. Fair prices. Best customer service around. I highly recommend them.

The order came when expected within 2 weeks. They were interactive with me in regards to shipping. The product was incredibably beautiful. Exceptional service and quality.

Diamonds are beautiful but the customer service is beyond wonderful 🥰

Ring is gorgeous! Great customer service, was in touch throughout the process. Order was made and shipped timely. I would definitely order from them again.

Not hard to explain but difficult to express that the pieces received far exceeded my expectations. All too often my receipt of a product purchased without prior visual and tactical contact has fallen far short of my expectations. My two purchases from Michael Gabriels have each fulfilled every promise. They are stunning. Thank you.

I received my beautiful 3 ct studs but decided I wanted a different backing. MG had me send them back, completely reset them to match the backs I wanted and sent them right back to me. Perfect!
Great customer service at every step and gorgeous earrings!!
Thanks everyone at MG!!

Definitely recommend!

Had a great experience ordering an anniversary ring from Michael Gabriels! I was nervous ordering and never trying on but the ring is perfect. After ordering Frank texted me and told me what to expect from ordering to arrival. Everything was perfect and I am thrilled. I will always order from Michael Gabriels.

My ring is beyond gorgeous and dealing with this company was hands down one of the best experiences I’ve had. They’ve got a customer for life!

I ordered the 2 ct total weight diamond studs with the screw backs. I was kept informed via text and email of delivery status. Upon receiving, I loved them! They are the perfect size, brilliant and sparkly and exactly what I wanted. However, after a few days I found the screw backs to be difficult for me to get on and off. I reached out to Frank in customer service, explained my concerns, and he shared the steps to remedy the situation. I sent the earrings back, they were modified to the traditional earring back and they arrived today! Once again, I was kept informed of their status and all of this was at no extra charge to me. I’m not sure which impresses me more- the stunning and classic diamond studs or the incredible customer service and attention to detail of this company. I think they are a rarity in this world and I would highly recommend Michael Gabriels to anyone looking for quality lab grown diamond jewelry.

Michael Gabriels was fantastic to work with. They were helpful both by email and text messaging. They even rushed my shipping so I would have my new earrings before my trip to Europe. They truly go above and beyond with their customer service.

I placed an order, it arrived in good time. Their communication is great, and very much appreciated! My piece is lovely. I will certainly place another order, when the occasion arises!

The Ring we bought is absolutely amazing

My ring and earrings are absolutely beautiful. I liked that they wanted to ship to a secure nearby fedx location. I also liked the packaging. I highly recommend doing business with Michael Grabriels.

Good pricing, fast shipping with consistent customer service communication letting me know order status.

Michael Gabriels has the most fantastic customer service crew that I've ever encountered. I placed an order for earrings and ended up needing to exchange them twice due to size issues and the return process was seamless. They are quick to respond to questions and so friendly during all conversations. And the quality of the jewelry is outstanding!

From the moment my order was placed in received considerate and thorough information on Shipping. My earrings came quickly and they’re stunning! Absolutely exceeded expectations!
Thankyou MG for your considerate service and quality craftsmanship! I can’t wait to order another piece of jewelry!

Easy to go online and select your preferences. Customer service was great!

I ordered 2 carat total for my daughter and 3 carat studs for myself both in platinum.
The diamonds were all D quality and vs or vss inclusions .
Beautiful earrings ! Great service
They came with a certificate and nicely packed .
I don’t write reviews very often - but they deserve it on all the levels.

The communication was great, and very professional. I ordered 2cttw and 1cttw diamond studs as my ears are double pierced. They are beautiful!

I really wanted to love this purchase because the diamonds themselves are absolutely stunning. I purchased the 2 CTW diamond studs in 14k gold for $850, and when I finally received them, I was extremely happy with the quality and appearance of the diamonds. They are beautiful earrings and look fantastic on.

Unfortunately, the experience with the setting, posts, and screw backs has been disappointing.

I placed my order in mid-June and, after more than five weeks without receiving the earrings, I reached out by email to find out where they were. They finally arrived at the end of July. When I received them, the post on one earring was noticeably bent and the screw back would not thread smoothly onto the post. Because forcing a screw back can damage or strip the post, I sent the earring back the very next day for repair.

It was gone for another approximately three weeks. When I received it back in mid-August, the post was straight, but the screw back still did not go on smoothly. At that point, I took the earrings to my local jeweler to find out what was going on. My jeweler showed me that the post on the repaired earring was noticeably thinner than the post on the other earring — apparently a different gauge. That explained why the original screw back was no longer fitting properly.

My jeweler was able to find a screw back that fit reasonably well, although not perfectly, which cost me an additional $50. The replacement back is also less comfortable and irritates my ear more when sleeping than the original back on the other earring.

I genuinely love the diamonds and do not regret the stones themselves — they are stunning. But after waiting more than five weeks for the original order, immediately having to send one earring back, waiting another three weeks for the repair, and ultimately paying my own jeweler to address the screw-back issue, I’m disappointed in the quality and consistency of the setting.

For an $850 pair of diamond studs, I expected the posts and screw backs to be properly matched, durable, and comfortable from the beginning. I’m concerned that the posts may continue to be problematic and that I may eventually have to pay to have them replaced.

Beautiful diamonds, but unfortunately the craftsmanship and after-purchase repair experience did not match the quality of the stones.