Midland Air Conditioning and Facility Management Ltd Reviews 

My whole experience with MAC from initial contact to completion of installation was one which lead me to feel that the company was very professional in all aspects. Particular thanks must be given to the team that did the installation, who worked on through conditions that were quite extreme.
I have no hesitation in recommending MAC for air conditioning to anyone.

I had 4 units installed in 2023 and to date I am very happy. The installation team were superb and after installation they even gifted me a wonderful bouquet of flowers with a lovely note. Since then I have had it serviced and even the service has been top quality . The excellent and very professional services includes the interaction with the people being the scenes answering phone calls and responding to emails. PS they need another service :-)

Called to ask about getting an installation, they told me to send some details to a specific email address and I would be called soon. I send them over, 4 days later no call so I call them. Apparently they gave me completely the wrong email address that doesn't get checked anymore.

I send details over to the new email, many days later I get an email back saying I will recieve a quote soon. It's been like another 5 days and still nothing. This is how the process of "can you guys install ac in my house? yes? ok here's the money" goes with these guys. I get being busy but after wasting my time by giving me the wrong email and then never notifing me of it you'd think you could get a quote done in less than 10 days considering your website generates them automatically and you already have a profile on me. Literally pick any other company.

Highly recommended to us by a very good friend - thank you.
A very professional team Lee & Craig came and installed airconditioning for us on one of the hottest days of the year thus far.
They first came and gave us a quote and explained thoroughly what was required and what it would entail.
On the day they checked that we were happy with everything and talked us through the whole process again.
Two really professional, polite guys. Very happy with the unit etc too. Would we recommend this company - hell yes highly recommended in a heartbeat. Thanks guy

I had a Mitsubishi Air-Conditioning Unit installed into my house this week and couldn’t be happier.
Juliette and Charlene in the office made the whole experience flawless. They are such happy people and nothing is too much trouble. I threw questions at them they couldn’t answer but within a day I was told what I wanted to know and even then they kept me informed. Arranging the Engineers and Electrician was at a convenient time of my choice.
The installation was completed by Wayne, and Luke with Billy doing the Electrics. They were all Friendly, approachable and knowledgeable in their fields, true professionals in my view. Their work was outstanding. They needed access to a neighbours property who had previously been difficult but they respected his property as they did mine, like their own.
They explained what they were doing as they completed parts of it as I was interested and they were happy to explain whilst also getting on with the work in hand. Very quick but also very thorough.
My interior and exterior was left as found.
Billy was just as thorough insisting a breaker was fitted because it was his work speaks volumes. My previous installers didn’t bother.
I then paid my invoice as easily as I paid my deposit and sitting in the cool as temperatures heat up outside. I can rest assured that it will be easy to breathe this summer.
I did take out the service contract to keep my guarantees valid again at a reasonable price.
I would wholeheartedly recommend Midland Air Conditioning to anyone wanting Renewable Energy (Heat Pumps/Solar) and Air Conditioning. Quality products at good prices I feel with a professional service.
I left this review as I felt those employed are worthy of recognition and a good reflection of a reputable company.

It was easy to arrange a staff member to come out and evaluate the placement for a new aircon unit we wanted to install. Once I accepted the quote it wasn’t too long before I got a date for installation.

On the install date the engineers arrived promptly and got on with their work, they were really friendly and kept us updated on their progress. Once installation was finished they cleaned up nicely behind themselves.

The engineers unfortunately due to unforeseen circumstances had to come back to move the outside unit but again arrived promptly and were really friendly and went on about their work.

This is our second aircon unit from Midlands Aircon and if we want anything further we will go back to them. The service I received was excellent and they are top notch.

MAC is a very good company. The staff is very responsive; Anthony, the owner, is very approachable. Their quotes are competitive. They fitted 3 ACs for us over the last year (on two occasions) and each time they arrived on time; they were neat and installed the products efficiently.Thanks to Josh and his colleague who were professional and patient. Will go back to them again if the need arises.

Excellent service and products, very accommodating of our family neurodiversity needs. Anthony was very helpful in making our choices. Billy, Callum and John were great all through the installation.

The install went smoothly, nice polite, on time engineers. Special mention to the electrician (so sorry I can't remember your name) but extremely knowledgeable.
All a credit to MAC but Jamie, who returned to solve my APP issues really is a fantastic ambassador for MAC. He was everything and more you'd hope from a company and really has left me knowing I made the right choice going with MAC, and that I'll be fully supported going forward should I need anything. Jamie was a pleasure to have in the house,he made me feel completely at ease and comfortable, down to earth, explaining things in simple ways I could easily understand and clearly loves his job and his relationship with his higher management. Couldn't be happier. Also I must mention the unsung hero's in the office, busily arranging everything behind the scenes and for many, being the first POC on the phones, every one of you that I spoke too was friendly, helpful and understanding. MAC, you are doing everything right, a huge thanks from me. Anthony, you have a team to be proud of, they really are doing you justice

I had a fantastic experience working with MAC. While they're not the cheapest option, they are definitely worth the investment. We live in a mid-terraced house with a tricky layout and a glazed veranda that blocks access to the top level. MAC came up with the best solution for installing the A/C, taking into account future maintenance, convenience for us and our neighbors, safety, and more. The whole team – from the sales staff to the director and the on-site crew – was amazing, professional, and attentive to our needs. I highly recommend them!

I purchased an air conditioning unit in April 2024 and could not be happier with its performance. I live in a new build house which is very well insulated but unbearably hot in warm weather. Last summer was the first I have enjoyed since moving here! The unit is so quiet that I kept checking that it was on! It very quickly cooled my entire downstairs and is economical to run.

We had an AC installed recently. The process from quotation to installation was smooth although details and standard of quotation could be improved.
A company one can do business with. It is reliable in its dealings with customers, not a 'cowboy' company.
I would have given them 5 stars if it were not for the wifi-linking part. The technician didn't know how to do it and left it to me to deal with it. I had to waste a couple of hours with Mitsubishi, ringing different numbers, before I could get it linked up with the wifi. Mitsubishi's attitude to customers, like most companies these days, was 'inconvenient telephone calls'. They emailed me the instructions to follow!

Really pleased with the service we received.

The unit installed is really effective for both heating and cooling and the advice from MAC made the process much easier for us.
We were given all the options and chose to go for a better model, there was no pressure at all.
Prior to the install, we did a call to run through what we wanted, even sending over floor plans of the house to be given recommendations on locations.

On the day, we had multiple different people attend for different aspects of the install, with everything done in a very clean, professional way and to our requirements.

Would definitely recommend.

We found MAC online searching for local installers and was impressed with what I read on their website. I did a quote for a single room initially and following a brief hiatus on the project got back in touch and spoke to a lovely lady on the phone (I now forget her name) who booked me in at a convenient time for a visit and assesment of the job by Anthony the company Director.

Anthony was very helpful going through different options and we actually ended up going with a split system to feed two rooms (master bedroom and office).

We took the plunge and couldn't be more happy with the service we received. Dan and Wayne were our installers and they were absolutely fantastic, installing the system without any fuss or mess. They were very helpful, considerate and are a credit to the company.

We would highly recommend Midland Air Conditioning.

Top products, top installation.
I wanted a cosmetically clean look to our air conditioning system that worked. That’s what I got!

I found MAC to be a trustworthy company who were professional and courteous. Anthony, the lead, came home and explained the air conditioners (Mitsubishi) and the installation. Callum, who installed the air conditioner and Dan the electrician were excellent. Gareth was brilliant and even came home to set up the wi fi after the installation. The price quoted was competitive though not the cheapest. I am very glad I went with MAC and will gladly recommend them to any one interested in air conditioners.

Excellent installation service from a great bunch of guys. Thoroughly professional and knowledgable and wouldn’t hesitate to recommend.

Really brilliant service from start to finish - Anthony was great and couldn't do enough for us
Would def recommend and happily use again!

We received an extremely professional and first rate service. The company delivered everything that we expected and on the day their engineers (Callum, Peter and Mark) were very polite, friendly and considerate whilst in our home. I would have no hesitation in recommending this company.

Excellent customer service from start to finish. Gareth was extremely helpful with information about different units to choose from. The installation team were neat, polite and knowledgeable
Definitely recommend ⭐️⭐️⭐️⭐️⭐️