Poor customer service, chaotic delivery process – and disappointing product durability
We ordered a Miele dishwasher on 15 April at Miele Luxembourg Service Center, with a promised delivery time of 3 to 10 working days. Over a month later, we have still not received the appliance, and no firm delivery date has been provided.
Even worse: there has been no proactive communication from Miele. We had to follow up repeatedly to receive vague and non-committal answers. Our family has been left without a dishwasher for over a month, with no recognition of the inconvenience and no goodwill gesture offered.
To make matters worse, our previous Miele dishwasher broke down after only 7.5 years, with over €500 in repair costs incurred just last year. So much for "built to last."
Extremely disappointing from a brand that positions itself as premium.








