Despite their claims to sell authentic designer merchandise from verified boutiques, in the case of their Casablanca t-shirts sourced from a boutique in the Lyon-region of France….the lie-detect... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... Toon meer
Bedrijf heeft geantwoord
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... Toon meer
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... Toon meer
Bedrijfsgegevens
- Kledingwinkel
- Winkel in modeaccessoires
- Herenmode
- Online marktplaats
- Vintage kledingwinkel
- Damesmodewinkel
Geschreven door het bedrijf
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Contactgegevens
Prags Boulevard 49, 2300, Copenhagen S, Denemarken
- customerservice@miinto.com
- miinto.com
4,4
Uitstekend
360 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered a pair of Gucci glasses and…
I ordered a pair of Gucci glasses and then I read the reviews on trust pilot and I was skeptical. The reviews were not good. I reached out to them asking for a certificate of authenticity. For my glasses and they told me when I receive it. I will get it and if I need anything further to reach out. I received my package yesterday and I can tell you these are real Gucci glasses. I have several other pair of Gucci glasses. I ordered them on Friday, and they came Saturday. I will patronized, this company again because I had a great experience.And they have quick response with customer service.Thank you thank you thank you.
4 april 2026
Review zonder uitnodiging
Despite their claims to sell authentic…
Despite their claims to sell authentic designer merchandise from verified boutiques, in the case of their Casablanca t-shirts sourced from a boutique in the Lyon-region of France….the lie-detector test(reputable third party Authenticator) determined that was a lie.
When you message Miinto about the situation, you end up getting AI chat bot message responses. No one real.
Perhaps some of their merchandise they source from their supposedly verified resellers is authentic, but how could you know? How could they know? They don’t authenticate each piece. They are just an intermediary.
Hoped for better.
18 februari 2026
Review zonder uitnodiging
Antwoord van Miinto United States
Dear Beau,
Thank you for taking the time to share your thoughts. I completely understand your concerns, and I want to assure you that we take every question about authenticity very seriously. Every case is reviewed carefully, and we work closely with our trusted boutique partners to make sure every item meets the highest standards.
We’re already in contact with you regarding this particular order and are actively working to make sure everything is sorted properly.
Thank you again for your patience and for giving us the opportunity to resolve this.
Kind regards,
Ronni, Miinto
I waited for my order for a few days…
I waited for my order for a few days when I got it i received the wrong order. Now I won’t have my items for my vacation
25 februari 2026
Review zonder uitnodiging
Antwoord van Miinto United States
Hi Genesis,
Thank you for sharing your experience — and I’m really sorry this happened, especially with your vacation coming up. Receiving the wrong item after waiting for your order is understandably frustrating, and I completely understand how disappointing this must feel.
This is certainly not the experience we want for our customers and we truly appreciate you bringing this to our attention. I hope we’ll have the chance to make this right for you.
Best regards,
Ronni, Miinto
Terrible customer service and delivery
I paid for an item that was delivered to the wrong address in New Jersey and never reached me. The situation required repeated contact with customer service, with no efficient resolution. Instead of taking ownership of the shipping error, the burden felt placed on me as the customer.
This was an extremely frustrating experience, and I cannot recommend ordering from this platform based on how this was handled.
3 februari 2026
Review zonder uitnodiging
Antwoord van Miinto United States
Dear Karina,
Thank you so much for sharing your experience! I'm really sorry to hear about the trouble with your parcel.
I checked our records but couldn’t find any previous contact from you about this. I’ve just sent you an email requesting a bit more information so we can assist you better.
When you have a moment, please check your inbox and get back to us. This way, I can pass everything to our specialized team who will look into your delivery right away.
Looking forward to getting this sorted out for you soon!
Kind regards,
Kordian, Miinto Customer Success Team
Excellent customer service
Excellent customer service. Fast replies about inventory availability for a hard to find item. Much appreciated.
9 december 2025
Review zonder uitnodiging
Super satisfied was their customer…
Super satisfied was their customer support! I was charged the unexpected taxes, but Tom helped me to resolve the issue. Definitely coming back to purchase more from this website.
27 november 2025
Review zonder uitnodiging
Tom in customer support was amazing!
Tom in customer support was amazing. I accidentality got a incorrect item and wow so responsive and helpful it was more than resolved to my satisfaction, left a happy customer. I am a big online shopper of their competitors like Farfetched and Cettire.. they are head and shoulders above in customer care response.
29 oktober 2025
Review zonder uitnodiging
excesivas tarifas en los aranceles y…
excesivas tarifas en los aranceles y manejos de los paquetes desde cualquier cantidad que sea tu compra. Es por eso que ya no he comprado.
30 september 2025
Review zonder uitnodiging
Antwoord van Miinto United States
Hola Sebastián,
Gracias por compartir tu opinión. Lamento mucho que las tarifas de aduana y gestión hayan afectado tu experiencia. Sé lo desalentador que puede resultarte pagar esos costes adicionales. Si bien estas tarifas las determinan las autoridades aduaneras locales y no podemos influir en ellas, tus preocupaciones son totalmente válidas.
Esperamos que consideres volver a contactarnos en el futuro. Si lo haces, con gusto te ayudaré a aclarar cualquier tarifa o responder a cualquier pregunta con antelación. Estamos aquí para que tu experiencia de compra sea lo más fluida posible.
Atentamente,
Ronni, Miinto Customer Success Team
Loveeeeee shopping at miinto
Loveeeeee shopping at miinto. It’s always such a great experience!
21 oktober 2025
Review zonder uitnodiging
Overall Very Good Shopping Experience
Overall it was a very good shopping experience. The only thing that left me gasping for air was the tariff fee attached to the sale that was only evident
after the purchase was completed.
16 oktober 2025
Review zonder uitnodiging
Great products
Great products, platform and customer service.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Miinto United States
Hi Weesam,
Thank you very much for your feedback! It was truly a pleasure to assist you, and I’m looking forward to seeing you again soon!
If you need anything at all, please don’t hesitate to reach out.
Warm regards,
Kordian, Miinto
Unclear Customs Fees and Limited Customer Support
I recently made a purchase from Minto and was charged a customs fee. Since my order was under $800, I wasn’t sure if this charge was correct. I reached out to their customer service for clarification but haven’t received a response yet. I hope Minto can improve communication and provide clearer information about customs fees in the future. Overall, I like their products, but better support would make the shopping experience much smoother.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Miinto United States
Hello Владислав,
Thank you for your feedback! I appreciate you sharing your insights.
Please note that sales tax and duties are applied in accordance with current laws and regulations.
Furthermore, I've emailed you with a more detailed explanation. If you have any questions or need clarification, feel free to reach out—I'm here to help!
Thanks again for your feedback, and I look forward to hearing from you!
Best regards,
Kordian, Miinto
They have very quick service
They have very quick service. Returning process was also very smooth. They keep you updated.
16 september 2025
Review zonder uitnodiging
Good Suit, need better shipping box
Online experience was simple, shipping was pretty fast. Only issue I had was the box it was shipped in.. you would expect the items to be shipped in a more structured box since the suits cost over $1k each. The package arrived with such a flimsy box that even DHL had to reseal it. Beside that everything went well
19 september 2025
Review zonder uitnodiging
Aumentaron demasido los taxes & duties…
Aumentaron demasido los taxes & duties ya no conviene comprar tanto.
1 september 2025
Review zonder uitnodiging
Antwoord van Miinto United States
Hola Sebastián:
Entendemos perfectamente tu preocupación por el reciente aumento de aranceles e impuestos. Si bien estos cargos, lamentablemente, escapan a nuestro control, sabemos cuánto pueden afectar tu experiencia de compra.
Dicho esto, estamos buscando activamente maneras de que las compras internacionales sean más fluidas y económicas para nuestros clientes, ya sea mediante estimaciones de aranceles más claras al pagar o colaborando con nuestros socios para encontrar soluciones que ayuden a equilibrar estos costos.
Gracias por compartir tus comentarios; son muy valiosos y los tendremos en cuenta para seguir mejorando.
Atentamente,
Ronni, Miinto Customer Success Team
I got the right product that i wanted…
I got the right product that i wanted and the shipping was prompt and fast. customer service responded immediately to my query.
18 augustus 2025
Review zonder uitnodiging
I’m very disappointed with this store
I’m very disappointed with this store. They sold me crooked glasses, and after opening two claims they still refused to accept a return. Instead, they told me it was my own fault. This is unacceptable customer service and I would not recommend buying from them.
Order #8637e025-ae91-48de-0001-00000003691d
10 september 2025
Review zonder uitnodiging
Antwoord van Miinto United States
Hi Helga,
I’m truly sorry to hear about your experience with your order—that sounds very frustrating, and I’d really like to assist in sorting this out and reviewing your case. However, I haven’t received your response with the order details, which I need in order to locate the order and help further. Please share this information when you can so I can take a closer look and work on a solution for you.
Thank you,
Ronni, Miinto Customer Success Team
I love miinto because they have the…
I love miinto because they have the best prices !!!
The products are authentic and the customer service it’s awesome.
And if you had a problem with them they solve it for you
9 september 2025
Review zonder uitnodiging
The products were stylish and…
The products were stylish and high-quality, and the ordering process was smooth. Delivery was fast, making the shopping experience very enjoyable.
6 augustus 2025
Review zonder uitnodiging
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