Mikes Dive Store Reviews 

Sorry but my experience was not good (April 2022). Only just registered with Trustpilot. Ordered a wetsuit for my wife online, tried it on, too small and returned. They attempted to charge a £50 fee for damage to a seal, which I disagree with (as an instructor I know how to use wetsuits). Never again.

Absolutely fantastic! Good choice of items, friendly and helpful - and items arrive when they say. Also, a couple of items weren't quite what I wanted - and they accepted returns, no quibble, no messing around!
Special mention to Greg who was incredibly helpful on WhatsApp

Can’t praise enought. Went over and beyond to be helpful
Very polite and efficient answering queries. Great service
Thanks ☺️

I’m very happy with the service she gave me thank you

I was in need of an undersuit before a diving job and Nish was very helpful in helping me choose what I would need and also made sure it was delivered before I was back offshore. Excellent customer service, I will definitely be ordering from Mikes Dive Store again

We needed bcd and reg equipment for ours son’s pending dive master. A phone call with Nish couldn’t have been easier! He clearly explained all the options, packages and nuances of the equipment and together we decided on the most appropriate sizes and brand. This was excellent service. The end of the call resulted in my basket being filled and an easy payment link. If we’d battled through this ourselves it would’ve taken ages and I’m sure that some components would’ve been forgotten. We can’t recommend enough 🥰🕶️🐠

Amazing customer support from Rissa. I changed my shipping address as I have moved since my last purchase and as I submitted the order it defaulted back to my old address! Contacted customer support immediately in a panic quoting my order number and everything was amended straight away and shipped to the correct address. Would definitely recommend Mike's Dive Store for great service snd products.

​I initially bought a Tusa HD from your Amazon shop, but unfortunately, the buckle was broken, so I had to return it via Amazon. After that, I ordered a Cressi Quantum. While the size was spot on for my face, the quality of the mask was quite shocking—honestly, as hard as a car tyre! I sent it back for store credit, not realising the process could take up to 14 days.

​With a trip fast approaching, I got in touch with your customer service. The lovely Rachel went completely above and beyond to sort my refund out in time so I could order a Tusa Elite. It arrived perfectly on time (though, ironically, the nose pocket on this one is way too small for this hippo nose of mine! 🤣🤣🤣).

​I just wanted to drop a message to say that these little hiccups can happen when ordering online. It’s the customer service afterwards that keeps people coming back, and you guys handled it absolutely brilliantly. Massive thanks to Rachel and the rest of the team!

Had a great selection of diving equipment and accessories, I spent over £2600.00, the person who assisted and advised me was great. For the sum I spent yiu would have thought there might have been some form of loyalty reward, discount, vouchers. But aske the manager and a simple No, if I hadn’t been going on my dive trip the next day, I would have left and gone elsewhere. So an opportunity to show an appreciation of customer, guaranteed a return loyal customer, created someone that would have made recommendations to other divers lost. Oh well I’ll take my and my families business elsewhere, as I got to literally buy what I bought today 3 more time 🤔 so a potential £7.5k oh well

The team at Mikes Dive Store could not have been more helpful and proactive when I sent in my dive computer for servicing. Polite, prompt and supper efficient!!

I had a rush order thanks to our resort trying to double charge me for hire. Greg and team responded quickly and where able to get my rather large order prepared and shipped in time for our trip.

I bought two snorkels. They were competitively priced, arrived quickly and the process was smooth and easy. Would shop there again.

Well, it’s been many year since I’ve experienced customer service like this. I used their WhatsApp service and then their zoom consultation and all my questions answered.
If you don’t know what you need, they’ll help you, don’t need to guess, you don’t need to experiment, they’ll help you. They love what they do and it shows. So helpful, so easy, just a pleasure

Amazing service from this company, very quick replies from customer service with obviously knowledgeable advisors.
Very quick delivery with no issues of note, very competitive prices with the bundles being of particular standout.

Shoutout to Greg who was very helpful today when I had a query regarding my regulator bundle, he was great and told me everything I needed to know!

Greg was amazing .... really great advice and manner

Responded to communication, were able to understand what was being requested, acted quickly, very helpful and open and honest.

Customer service is absolutely top drawer! I ordered a few things for a trip that was rapidly approaching and forgot there were bank holidays in the way. So I left a message and as soon as they were back in Rissa contacted me and arranged to get everything out as quickly as they could. One item had been ordered in, but miraculously Rissa pulled everything together and got it despatched next day delivery. Everything was well explained and I was updated whenever new information was available and all over a couple of days. An A++ company, you won’t be disappointed.

I ordered a Suunto Vyper Novo dive computer from Mikes Dive Store. It was competitively priced, the package came promptly and best of all, when I opened the package, inside were some lollipops and two copies of Scuba Diver magazine. Certainly put a smile on my face! Great service, Mikes! Will definitely order from you in future. :-)

Greg was really helpful, he answered my questions promptly - communication was great.

Ordered a Waterproof wetsuit over the bank holiday weekend, needed it next day for a holiday. Phoned up and spoke to Rachel who was so lovely and super helpful! Unable to expedite the Waterproof wetsuit since it was coming direct from them, so she went through my other options that met my needs (5mm, ladies, stretchy, easy to don/doff). Went with a Scubapro Sport G2 5mm instead.
Rachel-you are a star! Thank you so much for taking the time to help me. Really appreciate it. 💜