Milacantes Reviews 

194
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I purchased a locket with 2 photos on the inside and the quality is AMAZING!! I recieved the locket in less than a week of ordering and recieved constant updated in the shipments etc. I would highly r... Toon meer

Beoordeeld met 5 van de 5 sterren

Muy buena experiencia con esta empresa. Después de un tiempo se rompió un enganche de una pulsera y el servicio postventa lo repuso con muchísima rapidez, aparte me ayudaron a buscar mi pedido ya que... Toon meer

Beoordeeld met 1 van de 5 sterren

La qualité du bracelet laisse a désirer je l'ai offert à mon conjoint pour la naissance de notre fille et plusieurs email ont sautés et blesse la peau de mon conjoint alors qu'il ne l'a porter qu'une... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ich habe kürzlich ein Medallion mit 2 Fotos bei Mila Cantes bestellt. Die Bilder hatten keine gute Qualität weshalb ich mich an den Kundenservice gewandt habe. Dieser hat sich dann mehrfach für diesen... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

More than just a jewellery


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

194 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 71% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,9

Alle reviews

(194)

23 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The unique personalized brancelet

The personalized bracelet is beautiful and very well made. It is engraved with the children's birthdays and wedding anniversary. It is special to me and reminds me of important moments in my life. I recommend

2 januari 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great

I would like to thank for the quick support shown by you, the item looks great.
I am very happy and I know that my wife will love it.

24 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have received bracelet with surprise which you won’t like

I have received bracelet with my daughter name and info, so I can gift it to my wife. My wife has received it. She was very happy for such a gift, but what happened next is the bracelet started to damage by it self, the metal was sprayed with some colour which was taken out exactly after 2nd day of use. I even sent an email with complaint and attached photos and proves, they told me that they will replace it, but they never sent me confirmation since 22nd december, I kept on sending emails with reminders, but they never got back to me. Watch out for the quality, if you don’t want to make your loved ones sad , do not gift this item, because it’s actually meant something. Gift them something from your local stores. My wife is sad looking at this. Emotions were ruined.

Update 31.12.2023 :

They never sent any update on delivery anymore. Be careful

18 december 2023
Review zonder uitnodiging
Logo Milacantes

Antwoord van Milacantes

Dear Askhat,

We genuinely apologize for any inconvenience caused by the issue with the bracelet you received, and we appreciate your patience during this process. We understand the importance of your gift, and we regret any distress caused.

Upon receiving your complaint and the attached photos, we promptly processed a replacement for your bracelet to ensure your wife could enjoy a perfect gift after you agreed to this resolution. The replacement was shipped on time, and a tracking number was provided.

We acknowledge that during Christmas, our response time was slower than usual due to the holidays. We sincerely apologize for any frustration this may have caused.

If you have any further questions or concerns, please don't hesitate to contact our customer service team at info@milacantes.com

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Beoordeeld met 1 van de 5 sterren

Voto 1 perché zero non si può…

Voto 1 perché zero non si può purtroppo!
Ho fatto un ordine a inizio dicembre perché arrivasse entro Natale, parliamo di un braccialetto inciso perciò nulla di complesso…
Dopo aver speso quasi 15€ per ricevere l’ordine entro 1-2 gg lavorativi, mi hanno scritto che non era possibile evadere la richiesta visto il periodo di feste e che avrebbero usato la consegna standard e che mi avrebbero rimborsato la differenza pagata per la spedizione rapida.
Oltre a non aver mai ricevuto il rimborso per questa spedizione, non ho neanche ricevuto il braccialetto. Sono passati ormai 20 giorni.
Scrivo al servizio clienti e fanno finta di nulla.
Sono da denuncia, ma per 50€ non vale la pena denunciarli.

28 december 2023
Review zonder uitnodiging
Logo Milacantes

Antwoord van Milacantes

Dear Elene,

We appreciate your feedback and apologize for any inconvenience you may have experienced. We have been actively reaching out to you through various emails, seeking clarification on your preferred delivery method. In one instance, you mentioned DPD delivery, while in another, you expressed a preference for delivery via the post office.

In our commitment to providing excellent service, we value clear communication to ensure your satisfaction. Unfortunately, despite our attempts to ascertain your choice, we did not receive a response from you. As a result, we made the decision to cancel your order, prioritizing transparency and fairness to prevent charging you for a service without clear guidance.

We understand the importance of your order and the disappointment caused by the cancellation. We would like to resolve this matter amicably and ask for your cooperation in responding to our emails. Your satisfaction is our top priority, and we are here to address any concerns you may have.

Thank you for your understanding.

Beoordeeld met 1 van de 5 sterren

I do not recommend!!

I do not recommend!!! I ordered a bracelet, but a few minutes after I bought it, I canceled the order because I changed my mind. Contact with the store is very bad! I wrote in the website's chat, on the Instagram website and by e-mail. Of course I got answers, but I was ignored. They wrote on Instagram that they had a lot of messages and that I should contact customer service, and in the e-mail that the order was ready (I'm sure it wasn't, because the shipment was made 2 days later. I don't recommend it... I would definitely order the bracelet a little later for another occasion, but after being ignored like that, I definitely won't do it again.

21 december 2023
Review zonder uitnodiging
Logo Milacantes

Antwoord van Milacantes

Hi Sylwia,

We sincerely appreciate your feedback and the opportunity to address your concerns. Firstly, we'd like to apologize for any confusion or inconvenience caused during your recent experience with us.

As Christmas approached, we encountered an extraordinary surge in orders, and our team was working tirelessly to fulfil them promptly. We understand the importance of timely responses, and we regret the few hours of delay you experienced in our communication channels.

Regarding your cancellation request for the order, we acknowledge your desire to make adjustments. According to our terms and conditions, once an order is placed, it is considered final. However, we understand that circumstances vary, and exceptions can be made. Unfortunately, due to the expedited shipping option you selected, we initiated production immediately to ensure delivery until Christmas as you placed an order on December 19th leaving a very short time for the delivery. This limited our ability to accommodate your cancellation request which was sent after placing your order.

We want to mark that we delivered your order to you on December 22nd just in time for Christmas, demonstrating our commitment to efficient order fulfillment, even during peak seasons. Nevertheless, we are sorry that our efforts and quick order dispatch were viewed as our drawback by you.



Beoordeeld met 5 van de 5 sterren

Ich habe kürzlich ein Medallion mit 2…

Ich habe kürzlich ein Medallion mit 2 Fotos bei Mila Cantes bestellt. Die Bilder hatten keine gute Qualität weshalb ich mich an den Kundenservice gewandt habe. Dieser hat sich dann mehrfach für diesen Qualitätsmängel entschuldigt und mir sofort Ersatz angeboten. Ich bin davon ausgegangen, ich würde nur die Bilder ersetzt bekommen, ich habe jedoch die komplette Kette ersetzt bekommen und die Fotoqualität stimmt nun auch & ich bin wirklich mehr als zufrieden. Es war sicher nicht mein letzter Einkauf in diesem Shop. Vielen lieben Dank für das Entgegenkommen :)

18 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Personalised bracelet

I have received a personalised bracelet from my husband which was wonderful but have a defected closing. I contacted the customer service about my problem, although it was out of the return period, they helped me right away & sent me a new one that was perfect!! I couldn't be more pleased about the product & the customer service! Totally recommend it!

1 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant Customer Service

After having issues with delivery due to my country's postal issues, Mila Cantes were incredibly helpful in trying to track down the item. Unfortunately, the item went missing, but Mila Cantes offered to make another one immediately free of charge. This one arrived within a week of being re-ordered. Exceptional service, both friendly and professional - would definitely recommend.

25 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bracelet

I ordered a bracelet, it's very beautiful. Excellent quality comparing to the price!
In addition to that mila cantes really care about their costumers.

3 november 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Item damaged (resolved)

Pretty luna necklace but back is scratched, the picture is poorly printed and bent inside locket. The edges are damaged on the photo with the white showing in places. Currently talking with them to find a solution.
Solution-- confirmed faulty and Item resent without having to send item back. Mila cantes reached out to me.

1 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

TOP!!

Personale molto gentile e disponibile, ad ogni mia domanda e messaggio hanno risposto sempre subito, bracciale lima luxe fantastico.. spedizione super veloce in una settimana è arrivato ! Grazie mille ☺️

2 september 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Oval necklace

I ordered the oval necklace with baby information and picture. I love the idea of this necklace, but I have some issues. The material seems very cheap, and it's noisy. It reminds me of one of those free necklaces you can get with a magazine. The locket is also way too shiny, and it's quite big so it doesn't look delicate at all to wear. The price is also way too high for what you get. Sadly, I don't think I will ever wear the necklace, so it was a waste of money.

23 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Oval locket

I bought an oval locket and I am disappointed with the quality of the product which is supposedly "gold plated" and looks like a necklace ordered from wish. I paid CHF 75.59 + CHF 25.56 for customs clearance. The price is clearly excessive and the quality of this product is more than poor. I don't know if the quality of the other products is better, but I absolutely do not recommend the oval locket.

27 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great contact with the seller

Great contact with the seller. Fast shipping and of course compliant product. Beautiful bracelet with engraving. It's ours. perfect gift for father's day. We recommend! ❤️

10 juni 2023
Review zonder uitnodiging

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