Minisplitsystemsdirect Reviews 88

I build homes. This will be my 10th system from mini split direct. I have not found better prices anywhere else and there tech and customer service has always been great.

I'ma contractor, our company purchases all our equipment from here. Not a single hiccup. Experience has been great.

Our ac recently stopped working and we found ourselves in need of a replacement. The technicians in our area were quoting us for way too much so we decided to try fixing the issue ourselves. We called in and after sending over our floor plans they spec'd us for 3 Zone Pioneer 36,000 BTU system and we could not be happier. It was a DIY mini split so did the install ourselves with the help of my brother who has experience installing air conditioners. We did run into a few issues during the install but after a 30 minute phone call with mini split systems direct we got it all resolved. Great tech support! They followed up with us a week later to see how we were doing. Great customer service!

I am very happy I went with mini split systems direct. My order came with the free gift as advertised, received all parts and components. They actually pick up the phone, great people to work with.

Great service, I got my order earlier then expected. Met out deadline. Jon was a big help, thank you.

Seems like one of those drop ship scams selling items online as if they have the items in stock. They told me my payment was rejected by my bank, turns out not true.

When my order did not ship for several days, I emailed them. It took them almost a week to get back to me to let me know that they had canceled my order because there was a problem with the payment. Yeah, right!

I paid with Amazon Pay. The money was immediately and successfully charged to my credit card.

Even if they experienced a problem on their side, the proper thing to do would have been to let me know about it. Not sit on it for a week and then respond to my emails to let me know that you decided to cancel the order due to some completely bogus reason.

Now I have to contact Amazon to get my money back.

If somebody has a lot of spare time and don't know what to do with it, and also like to donate money to scammers, you have found the place. Look no further. This is it.

Update 12/8/2023:
I see the response from the company saying that they tried calling me. This is yet another lie. I double checked my voicemails. Nothing from this company. I paid with Amazon Pay. Amazon never said a single word to me about any problem with payment. And Amazon wouldn't even let me place the order if there ever was an issue with payment.

As of today I have filed a complaint with Amazon as well and asked that the payment for this order be canceled since this company has zero intention of shipping the ordered item.

Also, it should be noted that before writing this review, I emailed the company, and asked them to ship the item I had ordered and paid for. And that if they didn't, I'd post a review online about my experience and for wasting my time. Did I ever get a response to that email? Nope.

I gave them multiple chances to do the right thing.