Minooy has good customer service, great response time, fast shipping. The Aphrodite cross body bag is perfect for this person on the go. I particularly like the handle which I grab when getting out... Toon meer
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I received my bag an incredible three days after ordering. It was EXACTLY as described and it’s beautiful. It came in a grey velvet bag within a black box with a magnetic closure. I have several entry... Toon meer
Bedrijf heeft geantwoord
I looked at their website for months trying to decide on taking a chance and buying one of their purses. I finally took a chance and bought one. It arrived in a short time and was packaged very nicely... Toon meer
Bedrijf heeft geantwoord
In the first purse I got (Doris) the snap area would not stay closed with a pair of glasses in place. Company does not cover return postage so I spent about 1/3 of the purchase price returning it. S... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
10th Floor, Building C, Bantian International Center, No. 5, Huancheng South Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen, 511700, Shenzhen, China
- 852 5765 0482
- support@minooy.com
- minooy.com
4,3
Uitstekend
341 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ordered one cross body bag and it was…
Ordered one cross body bag and it was perfect in every way. Have since ordered two more. Beautiful bags. I'm always leary about ordering something directly from China, but they came within 10 days and the packaging is gorgeous.
14 januari 2025
Review zonder uitnodiging
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Beautiful Bag, Leather Peeled
I purchased the Naya small crossbody six months ago and it works perfect for me. The built in wallet is so convenient and you don't have the extra weight to carry around. My main disappointment is that the leather on the top part of the bag started peeling.
8 juni 2025
Review zonder uitnodiging
Antwoord van Minooy
Dear customer,
We are very sorry to hear about the issue, we can fully understand how your feeling is, please don't worry we are here to help you.
Could you please send me a picture of the damaged bag that we can understand your problem more clearly?
By the way, could you provide your name or order number so we can find your order?
Looking forward to your reply and have a nice day! ^_^
Best Regards,
Minooy Team
Superb well made bag and A1 buying experience
I wasn't sure whether to order the bag as it was expensive but checked the reviews on Trustpilot and decided to go ahead. I haven't been disappointed. The delivery time was very good, tracked all the way through the shop app. The packing was superb. It arrived in a sturdy box and inside was the bag in a lovely soft material bag which I will use to store it in when not using.
The bag itself is definitely leather and made to a very high quality, as nice inside as out and the colour spot on, just what I'd ordered. The metal fittings look and are expensive and again sturdy and I can see this bag lasting me a lifetime.
An excellent experience and I wouldn't hesitate to order from them again.
2 juni 2025
Review zonder uitnodiging
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
I love my new crossbody
I love my new crossbody. It is just what I was looking for… Thank you…
21 april 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Style
Style and feel of leather is really good. And very useful with all the compartments
21 april 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Too many zippers and compartments.
20 maart 2025
Antwoord van Minooy
Dear customer,
Thank you very much for your review, thank you for your support and trust to us, the compartments in the bag are designed to help you organize your items.
Have a nice day!^_^
Fantastic purse
I was a little apprehensive about ordering this bag but am absolutely delighted with it. It
arrived faster than expected and was beautifully packaged. The bag is very thoughtfully designed. It's perfect for my needs.
19 februari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Great toy fire truck for our grandson!
Great toy fire truck for our grandson!
Good price and fast deliver
18 februari 2025
Antwoord van Minooy
Hello,
I'm glad to hear that you are satisfied with your toy fire truck, but it seems that you wrote your review in the wrong place. This is the Minooy platform, and hope you are also satisfied with your Minooy bag.
Have a nice day.
Compact purse that holds more than you…
Compact purse that holds more than you think. Highly recommend. The company handles the order quickly.
18 februari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
I really like how the bag functions
I really like how the bag functions. It sure kept me safe on the metro in Paris. It holds so much for a small bag and is comfortable to wear. I wish I would have chosen a different color, because the leather looks fake. I dress very well and don't like carrying a bag that looks like plastic.
18 februari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received.
All Minooy bags are made of top-grain cowhide. We have been constantly upgrading leather materials, hardware and craftsmanship. At the same time, we are also constantly improving the wear resistance of bags. We have changed the coating material, so it is a little different from before.
Sorry for giving you a bad experience. We are sincerely apologize for the issue, very sorry for that.
Thank you very much again for your support and trust！
Have a nice day!^_^
High quality handbags that are…
High quality handbags that are functional and beautiful.
18 februari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
NOT Leather
I bought the Naya Small Crossbody Bag from the Minooy website. It is NOT leather. I tested it by a variety of methods. I got it in January and now the vinyl coating is wearing off the trim around the corners of the purse. I love the style and would gladly purchase it again if it would be real leather. It is a crime that they sell this as real leather. This same purse in PU leather can be bought on Amazon for $20-30.
30 maart 2025
Review zonder uitnodiging
Antwoord van Minooy
Hello,
Thanks for your review.
All Minooy bags are made from top-grain cowhide. Leather bags will experience varying degrees of wear and tear during use. No bag can claim to never wear out. You could protect your bag from sharp objects or keep it away from clothing that can easily scratch the bag during use.
Minooy counterfeits are popping up lately. We have received feedback from many customers that they can buy similar Minooy bags at very low prices on online stores, but the quality is very poor, or even the goods are not the same as the pictures. Here, Minooy reminds everyone to buy genuine bags from Minooy's official channel when purchasing, and not to buy low-quality cheap bags from other channels.
Minooy currently has ONLY ONE online store, please search https://www.minooy.com or click the URL https://www.minooy.com/collections/shop-all to browse product details.
Have a nice day! ^_^
The best purse I have ever owned hands…
The best purse I have ever owned hands down! Room for everything I need, great organization. Stylish, well made and fabulous! Took on vacation to Vegas and it was perfect.
18 januari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Best bag ever!
The bag was shipped quickly from overseas, beautifully presented and the quality top notch. I loved everything about the experience, including this being the best bag I've ever had in my 58 years 😃
18 januari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Great customer service
I had some questions and they were quick in responding. Also sent me a piece that fell off and it came quickly at no extra charge!
18 januari 2025
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
Th customer service at this company is great.
Th customer service at this company is great. I had to return a bag (great bag, just not for me) and the company promptly refunded my money. They were very easy to communicate with.
10 februari 2025
Review zonder uitnodiging
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Have a nice day!^_^
I found a small crossbody bag that…
I found a small crossbody bag that suits my needs. It is smaller but I can still take the same amount of items as my bigger purse, including two pair of glasses. This is a convenient place for all my essentials. The customer service is so customer friendly and accommodating. They met my needs and I appreciate it so much.
23 december 2024
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Please don't forget your exclusive discount code to enjoy 20% discount on your reorder!
Have a nice day!^_^
This really is a great product
This really is a great product. It has so many pockets I can keep all my stuff organized and find it quickly. It is also anti theft so the zippers lock and you cannot get pick pocket.
23 december 2024
Antwoord van Minooy
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Please don't forget your exclusive discount code to enjoy 20% discount on your reorder!
Have a nice day!^_^
Naya Small Crossbody Bag
I recently ordered the Naya Small Crossbody Bag, which is advertised as a leather bag. The size and design of the bag are as they appeared in the ad. However, the bag's straps, piping and edgings are not leather, and I don't expect these synthetics to wear well.
23 december 2024
Antwoord van Minooy
Dear customer,
Thanks for your review.
The bag body and shoulder straps are made of top-grain cowhide.
The wear and tear at the three locations you mentioned is due to:
1. The leather used at these three locations is relatively thin in the production process, which is a common treatment method in the sewing process. If the thickness of the seam is too thick when the material is spliced, the sewing machine will not be able to sew or the needle will break. Therefore, when multiple layers of material are spliced, the material that can reduce the thickness will be processed.
2. The locations you mentioned that are prone to wear and tear are often worn out gradually after long-term contact/friction with body clothing or other items during the use of the bag. We have made improvements to improve the wear resistance of the leather, and the wear resistance of the leather will only increase gradually.
Have a nice day.
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