MirrorLot Reviews 

MirrorLot did everything right. The mirror is beautiful. It arrived with the box pretty well damaged by the trucking company. I opened the box up and didn’t find any damages. After I was ready to hang the mirror I found a chip in the frame that was behind the shrink wrap. MirrorLot was very gracious in making sure the chip got fixed or they would replace the mirror. Thank you MirrorLot for taking care of the problem that wasn’t MirrorLot’s issue

Mirrors were packaged really well. They looked exactly as I expected. It was so wonderful to be able to order beautiful custom mirrors to perfectly fit the space.

Great quality. Love how it looks in my living room.

The oversized framed mirror I received was absolutely stunning. Customer service was responsive when I called to check on shipping status. And then scheduling the freight delivery was easy. Will definitely be ordering again when I need a custom sized mirror.

Mirrorlot was very easy to work with on selecting frames and getting updates. They sent me samples for the frames and made suggestions. When the mirrors arrived, they were packaged very well. I was impressed.

To begin with the customer care response was wonderful. Questions answered quickly and our samples arrived within a few days. We ordered two mirrors 37x40 with a beautiful frame. The mirrors were shipped and received within about a week. We were so excited to have received so that our Master Bathroom remodel would be complete. Unfortunately, one of the mirrors was received shattered. These mirrors were received on a late Saturday afternoon. We did not see the UPS delivery person and no request for signature was required. We brought them in after dinner but waited to open on Sunday. I reported the damage immediately per their policy of within two days of receipt. It is now Tuesdsay evening and I have had no response. I have sent emails, left voicemail and requested call back...nothing. I hope that tomorrow will yield a better result; however, I am concerned that I will be told they didn't receive the notification within the alotted time frame and we will be out one mirror. Up until this point I would have given a 5-star review and quickly told everyone just how beautiful the workmanship is and praised their customer care. At this point, I can't . I will happily update my review if this matter is addressed and we have a favorable result. Am I wrong to think that if I'm required to report damage within two days of receipt that I should expect acknowledgement of claim? I do think the company does awesome work. The mirrors are expertly made.

Terrible finish horrible, refinished myself thanks for for being less than professional refund the finish cost

Excellent product, well made, and well protected for shipping.

Your mirrors are beautiful. I have ordered 3 that came in perfectly. The last one I ordered was broken and I have been in customer service for 4 weeks now. No new mirror ordered or a refund. I have sent in all the pictures and labels and also pictures of the box, front back and all sides. All I get emailed is 4-7 days will be ordered and shipped. Thank you for your patience and understanding in every email. I have called numerous times and finally this morning was able to leave a message but no call back at the moment.
I never leave any feedback normally because usually all my purchases are good ones.
Not sure this time.
Frustrating to be honest.
Do better Mirror Lot, you have beautiful mirrors.

still don't have my mirror so what can I say..

The delivery was perfect - gave me a 4 hour window and called an hour before arrival. Mirror looks fabulous!!

The mirror was exactly as-ordered and easy to hang.

2nd time we have used Mirror Lot, and both times we were happy.

Beautiful mirror at a custom size that I wanted. Arrived package well. Very easy to install. Support was great too at answering questions I had.

The experience was great from start to finish. It was easy to use the web site to order my large, framed, beveled, custom-sized mirror. A return phone call came promptly after I left a message with a question. The product itself was well-made, packed and shipped with great care.

Easy to order and mirror came even sooner than expected. I highly recommend this company for quality and service!

Fabulous customer service! Custom table delivered on time and great quality!

I was very apprehensive about ordering a focal piece for our bathroom update from an online company. I read the reviews. I asked several questions and was pleased to receive prompt email responses each time. I ordered a sample of the mirror frame to ensure I liked it. The price was competitive. So I took a deep breath and placed my order! The mirror arrived in a timely manner, was well-packaged and damage-free, and is gorgeous in our bathroom. I'm a happy customer!

Excellent quality pieces. Exactly what I wanted.

Some slight chipping along the edges, but that happens with soft maple.

High quality shipping crates - no damage at all!