I made an account in Mistertango but hadnt used it for 1 year or so. Now when I decided to use it they obliged« me to pay for everething even for not used at all. The human understanding is 0. So, whe... Toon meer
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Lees wat reviewers zeggen
I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Toon meer
Bedrijf heeft geantwoord
Mistertango bietet Business-Kreditkarten an. Soweit nichts verwerfliches. Aber es wird gefordert, als Nachweis der unternehmerischen Tätigkeit eine HRB-Nr. Das ist ein problematischer Nachwe... Toon meer
Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2014, Mistertango is the fintech company offering dedicated IBAN accounts to individuals and businesses. The current account, complete with IBAN number, ability to transfer money instantly via SEPA, allows individuals and businesses to simply, quickly and securely facilitate and fund online activities using fiat currency. Mistertango is electronic money institution supervised by Bank of Lithuania, activity licence No.11.
Contactgegevens
Perkunkiemio str. 2, 12128, Vilnius, Litouwen
- +37052055501
- support@mistertango.com
- mistertango.com
2,5
Slecht
207 reviews
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Mistertango's team was incredibly…
Mistertango's team was incredibly helpful when I needed it Everything went really smooth. Thanks again!
22 september 2022
Review zonder uitnodiging
Antwoord van Mistertango
Thank you, Noamin! We are always here to assist you if you need anything.
Easy to Onboard, transparent compliance, low fees
We have applied to several institutions for the IBAN account for our company and only Mistertango actually provided a clear and transparent onboarding process with successful opening of the account. They may not have yet the most advanced user interface in the user portal, but all payments are executed promptly and securely. The cost of account maintenance is also very low. For urgent questions - a direct line with client manager exists.
4 september 2022
Review zonder uitnodiging
Antwoord van Mistertango
Thank you, Andrii, for such a great review! We value your feedback, as it guides us to improving and creating more advanced products.
We believe that being transparent and compliant is the key to maintaining a meaningful and trustworthy relationship with a client. As for our user interface - we understand your concern, and we're currently working on making it more convenient and user-friendly.
At Pilsenga since the very beginning we…
At Pilsenga since the very beginning we counted with Mistertango to build our financial institution in 21 days, we started our operations in record time thanks to them, I know them since a couple of years ago and it’s been pleasant to work with them through thick and thin. They for real understand compliance and crypto businesses!
Victor
3 augustus 2022
Review zonder uitnodiging
Antwoord van Mistertango
Thank you, Victor! We are very grateful to have your business as our customer. We hope our friendship will continue for many years ahead.
Good to Super in the Making
The Mistertango team had been quite responsive, warm and empathetic to customer needs. Given that they are now scaling up and adding a lot of team members, we expect to see super responsive, product driven and innovative fintech institution for larger play.
26 juli 2022
Review zonder uitnodiging
Antwoord van Mistertango
Thank you, Ron! We are so gald that our clients can are noticing our growth.
Regards,
Mistertango Team
Very good Service !
Very good Service !! Smart and competent team espicially in compliance.
Proper infrastructure for manage you business.
26 juli 2022
Review zonder uitnodiging
Antwoord van Mistertango
Thank you! Effective and streamlined compliance procedure is top priority in our company.
Ci hanno bloccato migliaia di euro…
Ci hanno bloccato migliaia di euro senza ragione, non possiamo disporre dei nostri soldi, stiamo cercando contatti e tutti ci rimandano con il passacarte, Pessimo servizio, assistenza inesistente, spero bene che non sia una banca truffaldina
20 juli 2022
Review zonder uitnodiging
Antwoord van Mistertango
Ancora una volta, ci scusiamo per questa situazione. Riceverai una risposta alla vostra richiesta entro questa settimana. Indipendentemente dalla risposta, vi assicuriamo che i vostri soldi sono al sicuro. Quando la situazione sarà chiarita, potrai muovere e/o prelevare i vostri soldi.
Abbiamo 100k bloccati sul conto senza…
Abbiamo 100k bloccati sul conto senza giustificazione, siamo in difficoltà nel pagare i fornitori, l'azienda è bloccata. Abbiamo aperto moltissimi ticket sul help desk ma senza risposta. Siamo a terra. Non aprite nessun conto con questa azienda.
19 juli 2022
Review zonder uitnodiging
Antwoord van Mistertango
Caro Roberto, ancora una volta ci scusiamo per questo inconveniente. Il problema è stato portato alla nostra attenzione e stiamo lavorando duramente per risponderti con la risposta alla vostra richiesta.
Meno di zero anzi.......
Non vorrei essere offensiva, ma se dei truffatori veri, quelli che rubano soldi fanno riferimento a questa banca ci deve essere qualcosa che non va
29 juni 2022
Review zonder uitnodiging
Antwoord van Mistertango
Cara Anna,
Ci scusiamo per la vostra esperienza. Forse potresti contattarci a complaints@mistertango.com e condividere la vostra situazione. Quello che è successo?
Cordiali saluti,
Squadra di Mistertango
Account for crypto business
I'm a bit surprised with reviews as I saw them only after opening an account.
But first contact with sale team was good with fast replies.
Maybe a little bit slower with all documents verifications but everyone was super polite and so far transactions goes smoothly.
21 juni 2022
Review zonder uitnodiging
Antwoord van Mistertango
Dear Maria,
Welcome on board and thank you very much for this wonderful review.
We are working very hard to ensure the speed, safety, transparency and efficiency of our services. If you have any questions or inquiries, please do not hesitate to contact our support team https://support.mistertango.com/en/support/home.
Enjoy easy and reliable transactions with Mistertango!
Wishing all the best
Mistertango Team
Waiting for a response
Hello,
Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given the bank details. Mistertango account got closed, I have never received a SWIFT confirming the money transfer and have never received the money. Seems that Mistertango has just stolen 60 000 euros. We are a serious Monaco based company hoping to get a response at least here otherwise we will be obliged to start a procedure at the court of justice.
14 april 2022
Review zonder uitnodiging
Antwoord van Mistertango
Dear MonExchange,
We are sorry to hear about this misfortune. We would like to ensure that the money had been transferred to your account in accordance with the provided bank details. We also have sent you a document proving this transaction has been already made. We do not know why the money has not reached you yet. It might be due to some legal or procedural issues with the receiving bank.
We do hope that this situation will get resolved in the nearest future and if you need any further assistance, please do not hesitate to contact our support team as they will gladly help you out with this or any future uncertainty.
Wishing all the best
Mistertango Team
Longterm customer - Stay away!
Been with them since 2017. Used to be ok in the beginning. After the crypto expansion in late 2020, they got more greedy, less responsible to clients, to the extend of outright blackmailing.
I have been asked regularly to provide bank statements up to half year prior, income details, crypto wallet details, txns. Even if you provide everything, your account could be in limbo state for weeks, in the meantime you don't have access to your funds. After KYC process is finished, you get random transfers frozen, until you again provide details about transaction. KYC data is requested every year. My plan got changed couple of times, every time they are "surprised" that I'm using it for crypto related transactions. Yeah, what a surprise.
10 Eur monthly inactivity fee, one day you open your account and see - negative balance. You transfer the exact amount to cover the negative balance, just to see that half of the funds are missing, and they pretend you still owe them money.
This has to be brought to the attention of Lithuania authorities.
6 april 2022
Review zonder uitnodiging
Antwoord van Mistertango
Dear Tony,
We are sorry to hear about the inconveniences you may have encountered. We do admit that there might have been a period of time when the quality of our services was a bit lower than usual, but we are back on track and we are working really hard to make sure that our clients get timely support and relevant information about any possible changes in pricing or services. We kindly ask you to contact our support team through online bank system and let us know the exact issues you are having with Mistertango so that we can help to resolve them. We do hope that you will be able to see the improvement we are having and also help us improve even more.
Best regards,
Mistertango Team
I receive emails asking for fees for a service I never used
I keep receiving emails asking for fees, I registered to mistertango personal account once and never used it. But now, they're asking I pay for fees. They don't even reply to my emails asking them to close this account I never used in the first place.
Edit :
Problem solved. So I added 2 stars.
Received this email from Mistertango on march 1, 2022 :
"You have received a message with category Other:
Dear Client,
We would like to inform you that we will close your account and you don't need to pay any fees.
Sincerely,
Jake"
22 februari 2022
Review zonder uitnodiging
Antwoord van Mistertango
Dear LaurentG,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
Our support team is fully booked for the moment, but your inquiry has been internally prioritized, and we’ll get back to you as soon as possible.
As for the fees, indeed, we have made some changes to our pricing policy, but please be assured that we have sent out emails to all the clients beforehand (at least 60 days before the scheduled change in accordance with the legal requirements of the Republic of Lithuania). Please, check your SPAM folder or contact your email service provider for assistance in case the information has not reached you. Clients have a right to decline the proposed change and close down their accounts within the time frame of the aforementioned 60 days without any additional fees, but they have to express this desire in writing. In case there is no response from the client, in accordance with the law, it is considered that the client consents with the proposed change.
Please also be noted that in case the client does not use the account and does not pay the fee for more than two months, we stop the provision of services to the client and do not charge the fee any longer. However, if the client wishes to continue using our services or terminate them altogether the fee for the first two inactivity months has to be covered.
Currently we are adding more tools to our banking system so that we can improve communication with our clients not only through emails, but also through our online banking app. We hope that this will help to prevent information scattering in the future.
Regards,
Mistertango Team
Very bad experience
This bask was a really, really bad experience.
They had their license suspended for years, they promise you something and they will change the conditions without any prior notice.
My account went from 0 to ten € per month and I can't even terminate the service without paying.
Absolutely to avoid.
9 februari 2022
Review zonder uitnodiging
Antwoord van Mistertango
Dear Manlio,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
Indeed, we have made some changes to our pricing policy, but please be assured that we have sent out emails to all the clients beforehand (for private clients at least 60 days before the scheduled change in accordance with the legal requirements of the Republic of Lithuania). Please, check your SPAM folder or contact your email service provider for assistance in case the information has not reached you. Clients have a right to decline the proposed change and close down their accounts within the time frame of the aforementioned 60 days without any additional fees, but they have to express this desire in writing. In case there is no response from the client, in accordance with the law, it is considered that the client consents with the proposed change.
Please also be noted that in case the client does not use the account and does not pay the fee for more than two months, we stop the provision of services to the client and do not charge the fee any longer. However, if the client wishes to continue using our services or terminate them altogether the fee for the first two inactivity months has to be covered.
Currently we are adding more tools to our banking system so that we can improve communication with our clients not only through emails, but also through our online banking app. We hope that this will help to prevent information scattering in the future.
Regards,
Mistertango Team
Leider nicht wirklich seriös
Leider nicht wirklich seriös, dieses Unternehmen wirbt mit Öffnungen eines Business Accounts innerhalb von 24 Stunden. Nach über 1 Monat kam eine E-Mail das ich eine negative Bilanz auf meinem
Konto habe. Auf E-Mails von meiner Seite reagiert niemand. Ich kann nur jedem raten zu Alternativen zu greifen.
16 januari 2022
Review zonder uitnodiging
Antwoord van Mistertango
Dear Konstantinos,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints. Please let us know, if your issue has been resolved or if there is any other way in which we can make your experience with Mistertango more rewarding.
Regards,
Mistertango Team
This company is pure fraud
This company is pure fraud. They put you always in the term, that will always charge you per out and in transaction 10€. We wanted to switch to another term to use it for our DHL contract. They said they cannot do that due to KYC regulations. WHAT ? We send them huge stack of documents for the KYC and they sent us first 'Congrats, you passed our verfication' but now it's not possible, because probably they cannot charge us a very high fee for each transaction ?
I cannot recommend this company, stay away to save your funds.
9 december 2021
Review zonder uitnodiging
Antwoord van Mistertango
Dear Janek,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints. Please let us know, if your issue has been resolved or if there is any other way, in which we can make your experience with Mistertango more rewarding.
Regards,
Mistertango Team
This site is a scam
This site is a scam . They ask you for money without using their services and I have already report to the police.
28 november 2021
Review zonder uitnodiging
Antwoord van Mistertango
Dear Lazaros,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
Indeed, we have made some changes to our pricing policy, but please be assured that we have sent out emails to all the clients beforehand (at least 60 days before the scheduled change in accordance with the legal requirements of the Republic of Lithuania). Please, check your SPAM folder or contact your email service provider for assistance in case the information has not reached you. Clients have a right to decline the proposed change and close down their accounts within the time frame of the aforementioned 60 days without any additional fees, but they have to express this desire in writing. In case there is no response from the client, in accordance with the law, it is considered that the client consents with the proposed change.
Please also be noted that in case the client does not use the account and does not pay the fee for more than two months, we stop the provision of services to the client and do not charge the fee any longer. However, if the client wishes to continue using our services or terminate them altogether the fee for the first two inactivity months has to be covered.
Currently we are adding more tools to our banking system so that we can improve communication with our clients not only through emails, but also through our online banking app. We hope that this will help to prevent information scattering in the future.
Regards,
Mistertango Team
Nerekomenduoju naudotis sia imone ir…
Nerekomenduoju naudotis sia imone ir btc-exchange.com paslaugomis.
Dideli mokesciai ir jie parasyti mazomis raidelemis... Jokios support.
#mistertango #btc-exchange.com #atsiliepimai #nerekomenduoju #review
NOT RECOMMENDED... DIRTY THINGS GOING IN THIS COMPANY...
26 november 2021
Review zonder uitnodiging
Antwoord van Mistertango
Dear customer,
We are sorry to hear that you have had a bad experience with us. We are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints.
It is also worth mentioning that we provide services for higher risk clients therefore our prices are set in accordance with the risk we assume. Regardless of the risk, we welcome all clients to use our online banking system, however, it might be perceived as slightly pricier for traditional low risk customers.
Regards,
Mistertango Team
Great & Easy Application
Great & Easy Application.
Good Customer Support.
I have no idea why people complain so much at of the questions they ask are completely normal and requested by law
19 oktober 2021
Review zonder uitnodiging
Antwoord van Mistertango
Dear Michael,
Thank you very much for this review. Indeed, we are working very hard to improve our services and customer support so that our clients can proceed with their transactions without any restraints. At the same time we must ensure the compliance with legal and procedural requirements issued by the regulatory body of the Republic of Lithuania.
We are happy to have you as our client. If you have any ideas or feedback on how to make your experience with Mistertango even more rewarding, please let us know.
Regards,
Mistertango Team
Used to be ok , no its just smells of scam
Total joke sent money they received on Thursday, they asked for invoice had to send 3 times and chase them for 3 days until hey said they received it, then the ok the payment and say its in my account and it never showed, this is basically a scam in my book as how in the world there internal protocols must be 0 .
I would recommend to no one and Serra only do not use them if you are in any rush of getting paid or looking to pay anyone.
15 september 2021
Review zonder uitnodiging
Dont open an account
Dont open an account. I have never used the service, now they claim me 60 Euro plus monthly fee until I cleared the claim. Cant even close account before I paid. Typical Balticum scammers.
Now ive made a policereport and also to Swedish Konsumentverket (customer agency). Suddenly Mistertango sent an email that they will close down my account and erase all claims. !!??
6 september 2021
Review zonder uitnodiging
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