Mistertango Reviews 

207
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

I made an account in Mistertango but hadnt used it for 1 year or so. Now when I decided to use it they obliged« me to pay for everething even for not used at all. The human understanding is 0. So, whe... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Mistertango bietet Business-Kreditkarten an. Soweit nichts verwerfliches. Aber es wird gefordert, als Nachweis der unternehmerischen Tätigkeit eine HRB-Nr. Das ist ein problematischer Nachwe... Toon meer

Beoordeeld met 2 van de 5 sterren

Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Established in 2014, Mistertango is the fintech company offering dedicated IBAN accounts to individuals and businesses. The current account, complete with IBAN number, ability to transfer money instantly via SEPA, allows individuals and businesses to simply, quickly and securely facilitate and fund online activities using fiat currency. Mistertango is electronic money institution supervised by Bank of Lithuania, activity licence No.11.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

207 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,5

Alle reviews

(207)

13 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Suddenly got an email after opening an…

Suddenly got an email after opening an account over a year ago and now I owe them 60 EUR which I was unaware of and it was unprofessional for them to do that given there was no mention of those charges in the first place.

5 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They randomly email you after 2 years…

They randomly email you after 2 years to charge 60 euros from the *monthly account subcription*, that you never knew about and never agreed to. I asked them to close my account but they didn't repond yet. I will contact the EU financial advisors to report this scam. DO NOT USE MISTERTANGO.

4 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have never used their services and I…

I have never used their services and I got an email today saying I will be charged 5 euro. This email has never came before. I downloaded the app and I was surprised to see that I owe 55 euro! Without any other notice.
I didn't even have the app installed
I have sent an email to close my account and i'm waiting.

Keep away! And don't sign up!!

4 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

3rd world country app

3rd world country app. When I tried to open an account it send me confirmation PIN and when I use this pin to confirm it shows me : wrong pin. So if your elementary functions already works so terrible then I don’t want see the rest of your company. I would give 0 stars if possible.

14 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

società bancaria truffaldina

Sono stato abilmente truffato ed ingannato da due personaggi Fabrizio Sella e Stella Andersson che per conto della piattaforma FX GIANTS mi invaiavano a mezzo mail grafici con cifre record di oltre 100 mila euro facendomi versare a questa banca di gentiluomini migliaia di euro col pretesto che rappresentavano commissioni.
Di concerto col, mio avvocato sto per presentare denuncia penale contro questi individui

25 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

RED plan (crypto)

Was looking to open a crypto account offered under the PRICING tag on their website as RED plan

Red
€5.00 / transaction
Initial documents processing fee €0.00
SEPA IN €5.00
SEPA OUT €5.00
Transfers limit Unlimited
Balance fee 0.75% / year
Monthly fee €0.00
API access Yes
Account purpose Crypto trading or any business activity

There is no sign-up process as such, only a form to submit which I did.

Got email from their robot offering me:

FOR NON EEA INCORPORATED BUSINESSES/ USUAL BUSINESS
Initial documents processing fee €600.00
SEPA IN €3.00
SEPA OUT €3.00
Transfers limit Unlimited
Balance fee 0.75% / year
Monthly fee €100.00

Not what I was looking for and also way too expensive. For the same costs you can open 3 real bank accounts with reputable banks, not just a Fintech as they are.

It followed 14 days of emails and and support tickets where I tried to explain them what I wanted. Was under the impression to talk to a robot, no answers to my questions. Interestingly enough they never asked for my ID or corporate documents (which I had gladly provided).

Then finally came an email saying:

We appreciate your cooperation in helping us acquire the necessary information in regards to open business account. We regret to inform you that after the check up of the submitted information, we made the decision not to open your business account and close the application.

Sincerely,
Mistertango Onboarding Team

Since they didn't ask for any documents at all my guess is that decision was only based on the money side. I didn't wanted to buy their mad expensive bank account plan.

Overall not recommended and a waste of time. Maybe I should be glad it never came to opening an account reading some comments about blocked/lost money other people posted here.

UPDATE after reading and researching other users comments re. payments blocked etc.: Looks like the story is true. Some sanctions imposed by their regulator, the Central Bank of Lithuania:

Unfortunately Trustpilot does not allow posting direct links but you can search for

Secure Nordic Payments, UAB fined for improper execution of payment transactions

And there is a proper contact form on the regulator's website...

4 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No answer after 8 days - 5100 euro not refunded

I opened an account and I sent my documents (passport, and proof of residence).

Then I funded the account with 5100 euro from another account in my name in another bank.

Mister tango blocked the payment and asked for tons of documents.
I sent them all the documents required and I am still waiting for their reply after 8 days.

I asked to send back the payment and they ignored my request too.

Don't send your money here.

25 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

When opening an account on Mistertango

When opening an account on Mistertango, their mobile application has repeatedly failed. I just gave up hope, then I got an e-mail that my account was opened. Before they started using the account, they made a monthly service bill. When I want to close the account, they want me to pay the bills first.

I understand the charge for the service, but I don't understand which service is charged monthly from an account that has never been used.

Also, I don't understand why my right to close the account was taken away. There is a hidden reason in this business. I call out to the authorities from here, please close my account at no charge, this is my legal right.

Never forget that all the contracts you have prepared are one-sided, as long as you see your customers as sheep to be plucked, your customers will label you as fraudulent. If you really want to make money, you can start by not losing your customers this way.

I IMMEDIATELY REQUEST MY ACCOUNT TO BE CLOSED UNCLAIMED AND WITHOUT REQUESTING ANY FEE.

ANNOUNCED TO THE AUTHORITIES.

1 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

NEVER USE THIS SCAM SERVICE

NEVER USE THIS SCAM OF A SERVICE
I created a business account a year while. Then they blocked withdrawals as they had their own regulatory issues, of course still kept on charging outrageous fees for nothing.
Now they threatened me with legal proceedings for debt to be collected from me while I was never able to withdraw the funds originally committed to account.
It’s a real pain and at best a joke

20 oktober 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID, INSULTING CUSTOMER SERVICE, CASH LOCKED FOR MONTHS DUE TO COMPANY NOT COMPLYING WITH MONEY LAUNDERING REGS

Incredibly poor, my funds were locked up several months whilst this bank was investigated and fined €245k for not complying with money laundering regulations (search for mistertango money laundering to find reports about this)

Eventually I managed to remove my funds now they are chasing for monthly account fees that were only put in place after removed my funds and account is dorment (also still not stated on website)

Customer service is non-existant/insulting, please do yourself a favor and AVOID MISTERTANGO!

19 oktober 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

High monthly fees

High monthly fees (15 Eur) are requested. There are no such charges in alternatives.

2 oktober 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello, Mustafa!

The pricing depends on your payment plan and the country you are located in. You can find the pricing in the following link: https://www.mistertango.com/pricing/

We'll work on making the pricing better and more convenient for our clients.

Beoordeeld met 1 van de 5 sterren

The worst "bank" on heart

The worst "bank" on heart.
I had my business account closed overnight without any explanation. I had few money on that account and I don't know where they have gone...
Now they want some money from my Personal account maintenance, which I NEVER USED. they are fuck1ng ridiculous, scam, STAY FAR FAR AWAY from them.

18 september 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello!

We are sorry for any misunderstandings or inconvenience caused.

Please contact us at support@mistertango.com and we'll close your account.

Thank you for your cooperation!

Beoordeeld met 5 van de 5 sterren

Great service for our personal and business accounts

Great service for our personal and business accounts. I have not any complaints, always get and able to send money. Of course they asking about your activity - but I think if you are working legal it's not problem to answer to their questions. I read comments before - I think mostly were closed accounts and I think due to reason of their illegal activity.

Mostly I like that they are linked with crypto exchanges. Use several of them. Instant money transfer to exchanges is the best what they have.

15 september 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear T.K.

Thank you for your comment!

We are happy to hear that you are satisfied with our service. If you have any questions in the future - do not hesitate to contact us.

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

A fuir

A fuir. Trois semaines pour ouvrir un compte, un semaine pour le bloquer (sans raison) avec un solde créditeur jamais restitué. Et pour récupérer votre argent, c'est ZERO !!! Escroquerie

24 augustus 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

0 from 5 worst banking site ever

0 from 5 worst banking site ever, my acc closed had money on it.

13 juni 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

Let us inform You that if You account was closed with funds, You should contact us at support@mistertango.com.

Please be noted that we will withdraw Your funds, as soon as You will contact us.

Thank You for Your understanding!

Beoordeeld met 1 van de 5 sterren

If I could I would rate 0/5.

If I could I would rate 0/5.
This is definitely the worst banking experience ever.
In short, Mistertango is a liar and a thief :
1/ before opening a business account for my new estonian company, I asked specifically if they were able to issue the official certificate requested for registering the share capital contribution. They said "yes of course, we have many estonian client".
But in fact they can't. They provided me with a simple bank statement that was refused by the estonian registrar.
2/ during KYC process, they asked me to pay 400€ for setup fee from my personal account. I said that I would pay with my business account when it's opened but they refused. So I paid.
But then, when the business bank account was opened, they took immediatly 400€ more from the account without my consent.
3/ And just a few days after the account opening, I received an email saying that from now on they would charge a monthly fee of 100€ !!!

I just requested immediate refund and closing of the account.
I'll let you know...

5 juni 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

Thank You for Your feedback. Let us kindly apologize for the misunderstanding between the two parties. We are currently communicating with the client, in order to solve the issues.

Let us kindly apologize one more time!

Beoordeeld met 2 van de 5 sterren

I will rate them 2 for now because when…

I will rate them 2 for now because when i try to transfer funds out of my account it does not work. Their customer service does not respond. I need some help

20 mei 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello Daniel,

Thank You for Your feedback

Let us apologize for the inconvenience You have faced. Your request might be delayed due to the big workflow. Your problem is already resolved. Let us apologize for the delay and I hope You have not faced a bigger issue.

Have a nice day!

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