Mistertango Reviews 

207
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

I made an account in Mistertango but hadnt used it for 1 year or so. Now when I decided to use it they obliged« me to pay for everething even for not used at all. The human understanding is 0. So, whe... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Mistertango bietet Business-Kreditkarten an. Soweit nichts verwerfliches. Aber es wird gefordert, als Nachweis der unternehmerischen Tätigkeit eine HRB-Nr. Das ist ein problematischer Nachwe... Toon meer

Beoordeeld met 2 van de 5 sterren

Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst

Geschreven door het bedrijf

Established in 2014, Mistertango is the fintech company offering dedicated IBAN accounts to individuals and businesses. The current account, complete with IBAN number, ability to transfer money instantly via SEPA, allows individuals and businesses to simply, quickly and securely facilitate and fund online activities using fiat currency. Mistertango is electronic money institution supervised by Bank of Lithuania, activity licence No.11.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

207 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,5

Alle reviews

(207)

13 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Ceci est la plus grosse arnaque que je…

Ceci est la plus grosse arnaque que je n'ai jamais vue, il vous demande de payer une avance en se protègent avec les mots magiques "cette avance ne sera pas remboursée" et 1 semaine après avoir envoyé l'argent il vous réponde même pas par un avis positif ou négatif. vous le découvrez vous-même avec une page bloquée et après les avoirs contactés il vous répond "je connais pas la raison" Honteux et encore Honteux j'ai perdu 300€ alors que j'avais fourni tous les document nécessaire certifié par un notaire que j'ai payé 12€ par document

18 mei 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day,

Thank you for your feedback!

Could you please contact us at support@mistertango.com and clarify your situation in English? We are sure, that we will find the solution to it.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

NO CRYPTO FRIENDLY

Not open account here if you is a crypto Company baceuse you waste time... they say eare crypto friendly but lied... After entire and accurate kyc they not accept crypto friendly Company. This is a scam Company... avoid him ...be careful.

22 april 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Robby,

Thank you for your feedback!

Please be informed, that we are crypto-friendly Neo Bank as we state. Please note, that we thoroughly analyze each application for an account opening, so the reasons for the rejection might be very different each time. Please contact us for more information regarding this particular case.

Sorry for the inconvenience.

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Società scandalosa che non vuole…

Società scandalosa che non vuole rimuovere il mio indirizzo e-mail dai loro archivi nonostante il fatto che cosi facendo loro violano la privacy 2016/679 con la scusante che loro hanno il diritto di conservarli ai fini fiscali per 10 anni. Precisiamo che un conto sono iban e dati ma non l'indirizzo email e poi questa banca dalla dubbia trasparenza non raccoglieva nemmeno i documenti di chi apriva il conto fino a qualche tempo fa.

21 april 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day,

Thank you for your feedback!

Could you please contact us at support@mistertango.com and clarify your situation in English? We are sure, that we will find the solution to it.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

STAY AWAY

STAY AWAY

I don't usually write reviews, but I just had to this time.

This has to be the worst support (and service) I've seen in my life (and use a lot).
Their KYC process is absolutely ridiculous. They'll ask you for bunch of documents that are not even relevant to confirming your identity and income, while barely provide any explanation for it. One example is "ALL incoming and outgoing transaction at your current bank" (not just payslips, but ALL). I'm not even sure if it's legal requesting this kind of sensitive data. Even if you provide proof of income they'll still not be happy apparently and will reject your registration without even an explanation or reason. The support communication is even worse, you'll be lucky to get a reply to your e-mail in 2 days (note that they require to finish the absurd KYC in 5 days). No chat support available but only useless bot that's not good for anything. Do not buy any of their pathetic explanations that all of those documents are legally required by bank institution. I have multiple registrations at other similar services which was never the case. Also, people do not even provide this data to their local banks when opening accounts, this is no different.
I invoked my GDPR "right to be forgotten" and never looked back.
I'll advise you to think twice before even considering using this ridiculous service. (All those 1* reviews are there for reason for sure).

13 april 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day,

Thank you for your review.

We are very sorry for your experience. We understand your viewpoint and remarks.

Please note, that we regularly review our KYC and other processes in order to optimize them and eliminate the resistances. However, even though some of the requirements might seem unnecessary, we have to comply with the regulations applied to us and ask for that information.

Once again, thank you very much for your feedback. It helps us to detect the shortcomings and improve the services!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

rimborso bonifico

Since September of last year, i.e. 2019, my bank has contacted you and to date you still do not give a logical answer to the request for... at least... give me back 3000€ for a transfer ordered to you by Mistertango UAB to collect a gain made on Herdos LTD that never went well. Always an excuse and always a different... Forget the gain ... now ... it's almost a year ... but the return of €3000 I do not give up ... you have no right to retain the amount mentioned ...! It 's a practice respected by all ... The transfer is an advance payment for a service ... if this does not happen ... the money is sent back to sender ...:!

I'm answering to make it clear that...
I know that you are not a trading platform ... but if I turn to this bank is because I gave you a transfer of 3000 € to get a gain made with the platform Herdos ltd (scammers finally banned from the Italian territory) It was you who had to pay me the amount earned .... something that you have never done always looking for excuses not to make the deposit .... until today after 8 months although I asked ONLY the return transfer ..... do as those who have no ears to listen This is how much .... Bank mistertango UAB nothing more 'I want back the 3000€ in advance to have a "service" ever provided by you .... I must remind you that if after payment by bank transfer you do not receive what you paid the amount must be returned to the sender ....

9 april 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day,

Thank you for the comment.

Firstly, we would like to point out, that we are a financial institution, not any kind of investment platform. That means if you have made the transfer to the investment platform and did not get the services, please contact the service provider directly.

We would like to assure you, that we cooperate with the banks, law enforcement institutions, and our clients, of course. Therefore, please redirect your request to the proper authorities in order to solve this case.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Awful

Awful. just stolen our money. no response on email- several weeks requesting different documents- when sent everything- just stopped answering.
in all chats- only stupid skrips.
real scammers in europe

24 maart 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Artur,

Thank you for your review.

If your problem is related to the funds' withdrawal, we assure you that your funds are safe and will be transferred to the other account under your or your company's name once the required documents are provided.

So we want to kindly ask you to continue the cooperation with our team and we will definitely find a solution to this matter.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Closed my account, made it impossible to withdraw funds out.

I received an email from them telling me they'll be closing my account, no reason was given and was told to withdraw my funds before the account closed.

Found out I wasn't able to withdraw the funds out as I needed to submit a statement of the account I wanted the funds sent to even though it was in my name.

Submitted a photo of my postal paper bank statement. Not good enough, MisterTango wanted a PDF version of the statement! I asked my bank for a PDF statement and they told me they did not provide PDF bank statements (this is a major Irish bank).

My account is now closed, MisterTango stole my money. 1) Why do I need to submit proof if I am withdrawing to an account in my own name? 2) They are the only company I know that do not accept postal paper bank statement photos!

21 maart 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day,

Thank you for your explanation.

As you have correctly mentioned, in order to withdraw the remaining balance of the account we require to provide us the statement from the other bank which proves, that the account at the recipient bank belongs to you. This requirement is based on the instructions provided to us by our Regulators, so we have to strictly follow the rules.

What is more, in this case, we would like to kindly ask you to continue the communication with our team in order to solve the issue regarding the withdrawal of the funds.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Horrible Service Providers

All you guys do is give the same answers over and over. I tried to upload funds into my account via Bitcoin without knowing of the restrictions. The funds were deducted from my bitcoin wallet but never deposited into my account. Contacted their support service and all they said was that i should contact BTC-Exchange of which i did but did not receive a reply from them. I contacted Mistertango again and all they said was that transfers are unavailable. So what happens to my money? If you guys don't accept anyone to upload funds why not disable all payment options?
This is so unprofessional. I wasnt to know where my money is, at least it should be refunded to me.

15 februari 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

Thank you for your explanation.

We are very sorry to hear about your experience! Please be notified that we have checked the system but cannot see any of your requests from the registered e-mail. Therefore, we would like to kindly ask you to contact us from the registered e-mail at support@mistertango.com and clarify the situation in detail. We are ready to cooperate with you in order to solve the issue but we are unable to do so until we receive your request with the full details.

Thank you for your understanding!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Très déçu ☹️

Après avoir ouvert un compte chez eux tous était bien , ensuite ça devient du n’importe quoi 😑 , argent bloqué, questionnaire, compte limité... donc vaudrait mieux les éviter.

5 februari 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Alex,

Thank you for your comment. Please describe your issue in English and contact us at support@mistertango.com so that we would be able to help you.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

For 3 years I used their service and…

For 3 years I used their service and suddenly they blocked my account and started asking for information that is too personal repeatedly. I am disappointed with the support department because they did not adequately answer why they were closing my account.Important and unreliable and I would not recommend anyone to use.

3 februari 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Kliment,

Thank you for your feedback!

We are sorry to hear about your experience. However, we would like to ask you to contact us at support@mistertango.com in order to clarify the situation. What is more, you can open a new account if you want to continue using our services.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Worst of the worst DO NOT USE

They blocked funds, delayed payments, requested the same info multiple times just to procrastinate payouts, definitely a service that should not exist or he used by anyone.

27 januari 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day, dear Claudia,

Thank you for your comment.

Unfortunately, we cannot identify the particular reasons for such experience according to your provided information. Therefore, we would be more than eager to help to solve the issue, if you contact us at support@mistertango.com and explain the situation in detail.

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

MISTERTANGO - give me my many back !!!

Dear All,
unfortunately I became a personal client and my company too, at Mistertango.
They took a lot of money for the initial payment. Shortly after that they closed my two accounts without notice. I found out about the whole situation from my company's clients who called me saying that they could not pay me for my invoice. It happened in autumn 2019.
I haven't regained my funds until now. I gave all the documents that Mistertango expected ... I get every few days information that I can transfer my money to another bank (with the same company name) and each time the transfer order is canceled by Mistertango - without giving a reason.
Of course, all the time - every month - MISTERTANGO charges a 99.99 euro fee for maintaining an account for my company. I filed a complaint and received the answer that they charge and will not give me the money back.
For a Mistertango representative who can read this - the ticket number from my complaint is 128048
So that MT has no doubts or further excuses.

7 januari 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Good day,

Thank you for your detailed explanation.

We have checked your case, however, we cannot provide any further information via this channel so we would like to kindly ask you to continue the communication from your registered e-mail address.

Furthermore, the fees are charged from the active accounts only.

What is more, we would like to draw your attention to the fact, that you are able to withdraw your remaining balance by yourself. We will be waiting for your e-mail to support@mistertango.com, so that we would be able to provide you the more detailed information of this situation.

Thank you for your understanding!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Do not ever start using the services of…

Do not ever start using the services of this so called bank. This is a shame for fintech companies.

3 januari 2020
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Frank,

Thank you for your feedback! We really appreciate it.

If you have any particular questions or advises on how we can improve our services, please do not hesitate to contact us.

Thank you!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

----Most of the positive reviews are…

----Most of the positive reviews are probably fake and MT is actively reporting negatives to remove them----

Had passed all the KYC/AML steps and been using personal account for a while. They stopped their card service but no replacement yet continued to charge the same fees.

Then out of nowhere they closed the account with no reasons or explanations.

Support is totally useless by either not responding or when days/weeks later a response is even sent its utterly useless and not relevant. Phone doesnt work or tells you email.

Further was told that they can onboard again once everything is closed which makes no sense.

Icing on the cake is the fact that they were penalized by the regulator their ie Bank of Lithuania for breaches and issues.

And instead of dealing with their issues, improving their processes and becoming a better banking business they appear to be busy pumping in fake reviews on here and actively removing negative reviews against them to try and increase their ratings.

Meanwhile, my money remains stuck on there, get no support response, can't access my account to withdraw it to my other bank accounts due to 2fa and I would bet they've continued to charge me fees for it!

17 december 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Client,

Thank you for your detailed explanation.

First of all, we would like to point out, that the payment cards were deactivated since the 1st of November, 2018. Please note, that we are persistently looking for a new solutions and new card providers to have this service again.

Talking about the closure of the account, the client is informed in 60 days before the account's closure. For more information regarding this question, please contact us.

Finally, we are working hard to eliminate the scarcities which led to the restrictions applied to us by the Bank of Lithuania.

For the questions related to the withdrawal of the remaining balance and any other questions you have, please contact us at support@mistertango.com from the registered e-mail.

Thank you very much in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

I am stuck on account verification…

I am stuck on account verification forever. The support doesn't understand me

17 december 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Sagar,

Thank you for the comment.

We have checked your case but cannot see any requests from the registered e-mail. Please contact us at support@mistertango.com so that we would be able to provide the information and resolve your issue.

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

The worst service

Restrictions to send/receive payment transfers But they continue to charge monthly fees. no apology or explanation about the actual situation.
an advice, stay away from them!.

13 december 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Hello,

Thank you for your feedback!

Please be informed, that as you might already know, the restrictions to send and receive the transfers are applied by the Regulator (Bank of Lithuania). Talking about the fees, please contact us at support@mistertango.com from the registered e-mail for a detailed explanation.

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Can't withdraw funds.

29 november 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Kaspar,

Thank you for your feedback!

We have checked your case and can see that the issue has been resolved already.

If you have any other questions related to your account, feel free to contact us at support@mistertango.com. We are always ready to help you!

Thank you in advance!

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Scammers

MisterTango seems to need money. They have big problems with regulations and have blocked funds because they probably need it. I had tried to register before I fell here, and they seem very eager to have me as a customer ! They ask me to send the documents back within 7 days. No competitor imposed this deadline on me. Thanks to all the people who posted a comment to prevent !

29 november 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Yacine,

Thank you for your review!

We understand your position. However, if you have any particular questions regarding our processes or services in general, you can always contact us at support@mistertango.com.

We will be happy to be able to answer your questions.

Best regards,
Mistertango Team

Beoordeeld met 1 van de 5 sterren

Closed down. Fined by the Central bank in Lithuania

Closed down. Fined by the Central bank in Lithuania

They blocked our business account in October without any notice after we had jumped through weeks of compliance to get onboarded and paid their fees in September. Only though social media we found a link to an article that the bank of Lithuania had fined them and imposed restrictions. No notice, no apology, nothing.

Now we are trying to get our money out and close the account. We have tried now 6 times and they keep rejecting the transactions and asking us to do something different. We have provided evidence that the receiving bank is in our business name and they still are preventing. We have attached bank statements, letters, screenshots and still they will not release our funds.

The icing on the cake was after blocking our account and preventing transactions they have now charged us the monthly fee of 99 euro.

Mistertango is holding back funds on purpose! This company is an absolute scam and should be completely shut down.

28 november 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Bryan,

Thank you for your detailed comment.

We would like to kindly ask you to contact us at support@mistertango.com regarding this case. As you may know, we identify our customers according to the e-mails.

Therefore, we will be able to check your case properly only after we receive a request from the registered e-mail.

Thank you for your cooperation in advance!

Best regards,
Mistertango Team

Beoordeeld met 3 van de 5 sterren

The store has closed. Diverge out

They return the money, but the fact is that they have finished working. Let's find Mistertango replacement together, which will be more reliable and simple.

23 november 2019
Review zonder uitnodiging
Logo Mistertango

Antwoord van Mistertango

Dear Mr. Tramp,

Thank you for the comment.

Let us shortly introduce you to the current situation of the company's activity.

These days we are coordinating our processes with the Regulator. Some more updates will come shortly.

Past events

2019.10.24 Mistertango received an audit report from the Regulator (Bank of Lithuania), saying that only low-risk clients are able to onboard and operate their accounts, and for higher-risk clients’ temporary restrictions to access payment services must be applied. Such a situation will remain until the separate Regulator’s allowance to cancel restrictions.

The abovementioned planned audit was carried out at the beginning of Y2019. The audit scope was roughly for Y2018. During Y2019 such audits were performed to other major commercial banks and financial institutions too.

2019.10.25 Restrictions to send/receive payment transfers were technically applied to higher-risk clients. Action plan to resolve the present situation was initiated immediately.

Also, some clients will be asked to update their Know Your Client (KYC) application, some clients will be asked to re-onboard as current accounts will be terminated. Separate messages will reach particular clients respectively.

2019.10.27 On Sunday Mistertango team started to proceed accordingly to the action plan prepared.

2019.10.29 By Tuesday necessary actions have been completed and an independent external audit company has been invited to double-check the progress of final steps.

It is important to mention that Mistertango was improving internal processes during the whole year and these improvements were constantly checked by the audit company.

2019.10.30 Final check by the independent external audit company. Mistertango was audited whether necessary actions were completed accordingly to the Regulator’s report.

2019.10.31 We have received an external audit company’s report saying that all red-flagged matters were resolved and necessary actions implemented correctly. The report was immediately shared with the Regulator.

2019.11.05 Mistertango is having a dedicated meeting with the Regulator to elaborate on the current status. We have done our best to get back payment services in action for all our clients as soon as possible.

If you have any further questions, feel free to contact us at support@mistertango.com.

Best regards,
Mistertango Team

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