mitchum.co.uk Reviews 

Terrible service! Had terrible itching and burning red patches under arms for weeks. Didn`t realise it was deodorant as I have used for decades. Thought it was a fungal infection after sweating so much during 4 summer heatwaves. It was only when a pharmacist confirmed it was the deodorant after a friend of hers had suffered the exact symptoms. Sent a questionaire which I filled in and returned. Got an email promising me £7 but it never arrived despite giving my bank details. Chased up by phone but still nothing. I think given that there are so many of us with this issue we should consider taking it further by way of one of the consumer programmes. They can`t be allowed to get away with this. Bad enough that we have suffered extreme pain and God knows what internal damage may have been caused, without adding insult to injury and not even paying us our money back!

Terrible rash under armpits after using them for year. Then heard about recall so contacted them as advised. They said they would respond in 72 hours. This was weeks ago and nothing ! My rash is clearing up after ceasing to use their deodorant but it is taking weeks. Just no acknowledgment at all

Received bad deodrant from a bad batch. Have emailed them and not gotten a response. Very dissapointing from a company that has made such a major screw up.

Seriously unhappy that I have to leave a 1 star review as it’s genuinely 0 stars based on their horrendous customer service. I was one of the unfortunate ones who got burns under my arms after using Mitchum deodorant after they changed the manufacturing. I can accept that things happen however the way my complaint with Mitchum / Revlon has been handled is appalling, I’ve had to chase up each email sent as don’t get a reply the first time. Each time they send me a document, I’ve told them I don’t have the facility to open yet they keep replying with this type of document. I’ve sent them photos and the next email asks me for photos again so they appear to have lost or deleted them. They’ve offered me a £7 voucher or a £3.50 refund for the burns to my underarms, completely ignoring the time and stress it took for me to recover. All I want is a genuine apology but they are way too big a company to offer this instead quoting some customer service handbook which turns it back on me. Avoid at all costs. Support smaller local companies who deal with customer service much more efficiently and fairly. I’m well aware I’m a little fish in a massive pond to them but still, appallingly treatment and customer service.

Chemical burns under arms and they don’t care! Disgusting customer service!!!! Here’s £7 for your troubles to buy more pit burning products!!! No thanks

Customer service appalling. I had a severe allergic reaction to their deodorant. Got in touch with customer service and they sent me a questionnaire which I filled out and returned. Now they seem to be ignoring me. I used cortisone cream for 10 days which improved things but I still have scarring and outbreaks of the rash.
Back to the doctors next week for advice.
Don't touch this product.

Mitchum response to my burning armpits was to offer a voucher off your next purchase.
Customer service directs your calls to the USA . Revlon don't even acknowledge your complaint in writing!
Appalling customer experience!

Mitchum roll on caused burns
The deodorant caused painful burns under my arms. I was in pain for a few weeks and unable to use any other deodorant for weeks . Mitchum offered two £3.50 vouchers as compensation.

Used Mitchum deodorant for over a year. This product recently burned my armpits. Very sore and painful. Couldn't put anything other than Sudocrem on my armpits for a month. After ignoring me, finally offered me £3.50 refund or £7 in vouchers to buy more of the stuff!! Why would I! Awful company who really don't care. Avoid! I would give zero stars if I could.

Their deodorant was previously among the best in terms of actually lasting more than a couple of hours.

They seem to have changed something over the summer. First, like other commenters, I had some which resulted in itchiness and redness. I contacted their customer support (as they suggested in a BBC article about the issue) and was completely ignored.

Second, although I've replaced the bad ones with a newer one which doesn't actively hurt me, it's still nowhere near as effective as it used to be. I think they've changed something in the formula for the worse, and I'll be looking to switch to another brand.

I’ve used 48h powder fresh roll on deodorant and ended up with horrendous itchy burns under my arms.
I have contacted customer support twice now and still no response.
Absolutely shocking.

I used the under arm deodorant and ended up burning under my arms and could not use any deodorant for at least 2 to 3 weeks when I seen a review online I realised it was a bad batch.
I have contacted customer support twice to no help what's so ever and may bring this matter to the consumer rights authority to investigate my case.