mjoutdoorsgear.co.uk Reviews 11

A diverse store with genuine merchandise.

Ordered several Zippo items. Did not arrive within promised window. After initial email, no despatch notification, no reply to email or webform queries, phone goes to ansafone

Ordered the item on 2nd December, still waiting for item! I did email the customer support email address & Ruby was very helpful & advised they’re a bit behind as it’s near Christmas & will be dispatched on Monday! I’ve received the tracking number now just waiting on Evri to see if I actually receive the item! Regarding customer service the were very helpful! Once I receive my item this will go up to 4 stars 🤩

Great customer service and speedy delivery.

I purchased a Keyport keyring from MJ Outdoors a few months ago, with them being the cheapest in the UK and having stock - and my keyring getting a bit messy!

When the item didn’t arrive due to an issue with Evri - I contacted MJ Outdoors and they chased Evri immediately and when Evri couldn’t confirm where the item was - another was sent out the same day.

I believe that you can just a company best by how they handle things when they go wrong - and they dealt with the issue spectacularly

I'm very disappointed with this company, I placed an order on the 7/12/25 and 5 working days later the order was still showing had unfulfilled, I contacted the company after 3 days and was told it takes 5 to 10 days to process the order, I looked at their process and delivery policy and this wasn't true, process was 3 to 5 days and delivery was 2 to 3 days I believe. I contacted them again and asked them to cancel the order and refund the payment, they immediately contacted me and issued a full refund. The 2 stars are for the following 0 star's for lack of clarity when placing the order and being given the incorrect information, 2 star's for giving me a refund. I will not be ordering from them again and I would definitely not recommend them, although the prices are really good it seems hit and miss once you have paid as to if or when you will get your order fulfilled.

Do not order, do not pay! In my experience, this company is an outright scam — no refund, and no one responds to emails.

Bought two knives and the customer service was very good, I will buy again soon.

Good price for a quality item. Took some time to arrive but received as described. No issues.

Ordered MJ2451
January 28, 2025, at 12:51 pm
Premium: 1 Retractable Gear Tether.
Posted Saturday 01/02/2025 and delivered Today.
I'm happy with my Item. Thank you very much.

Do not order from them. They are scam. Never send item, no contact with enybody.