Very stressful experience from start to finish. I would not recommend this seller. The wardrobe delivery was delayed, and when I contacted the seller to ask where it was, I was told that they had... Toon meer
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Lees wat reviewers zeggen
I am extremely disappointed with the service from this company. They collected my item but they are refusing to refund my money. Every time I attempt to resolve this issue with customer service, they... Toon meer
Awful will never order from bq again as they use these.said our wardrobe arrived yesterday and it hadnt!waited in for 3 days and even got texts to say it would be arriving then when it wasnt called bq... Toon meer
Very good delivery service, quick, and although horrible weather, was only a couple of hours late and they'd come all the way to South Yorkshire from London. Delivery guys very helpful. Wardrobe took... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bedroom Furniture Online in UK with Modern Furniture Online which Provides Wide Variety of Furniture including Wardrobes, Sofas and Beds.
Contactgegevens
Unit 2, Essex House, SS13 1BY, Basildon, Verenigd Koninkrijk
- 02036330786
- info@themodernfurnitureonline.co.uk
- mnfurnitures.co.uk
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M N Furniture – Stressful Experience From Start to Finish, Missing LED Light Too
Very stressful experience from start to finish. I would not recommend this seller.
The wardrobe delivery was delayed, and when I contacted the seller to ask where it was, I was told that they had checked and that it had already been delivered — but it had not. I then had to contact B&Q myself so they could start an investigation.
Because of the delay, I also had to reschedule the handyman who was booked to assemble the wardrobe, which caused even more inconvenience.
The wardrobe eventually arrived and I finally had it assembled tonight. After all of that hassle, I then discovered that the LED light that was supposed to come with the wardrobe is missing.
So now, after dealing with the delayed delivery, incorrect information about it being delivered, contacting B&Q, rearranging the handyman and finally getting the wardrobe assembled, I now have to start contacting the seller again and wait to find out whether they are even going to send the missing LED light.
This purchase has caused unnecessary stress from beginning to end. I definitely would not recommend this seller unless you want stress in your life.
Product quality is soo good and…
Product quality is soo good and received this before estimated delivery date
Really Amazing Product and Very Good…
Really Amazing Product and Very Good Service i am very happy they deliver my order before estimated date
Great Customer service
I am extremely disappointed with the…
I am extremely disappointed with the service from this company. They collected my item but they are refusing to refund my money. Every time I attempt to resolve this issue with customer service, they make the situation worse instead of helping. Taking an item back while holding onto the customer's money is completely unacceptable. Save yourself the stress and buy elsewhere.
AVOID
Item came with missing parts and screws just loose in the boxes! Instructions had been written on too! When I tried to return the item, they did everything in their power not to accept my return. Took well over 2 weeks to even get a return label and then another week for it to be picked up. Awful customer service, I would avoid at all costs.
Awful will never order from bq again as…
Awful will never order from bq again as they use these.said our wardrobe arrived yesterday and it hadnt!waited in for 3 days and even got texts to say it would be arriving then when it wasnt called bq who said it arrived but suprise suprise no delivery pics to confirm...because its not arrived!!in process of trying to gey my money back awful!
If I could give 0 stars I would AVOID…
If I could give 0 stars I would AVOID THIS COMPANY AT ALL COSTS. I ordered a wardrobe and it’s come with missing parts damaged parts the instructions were useless none of the holes aligned properly the doors have gaps draws don’t close. I got in contact and asked for a return they offered to replace the faulty parts but because the wardrobe itself isn’t fit for purpose defo not worth the money I paid and the customer service is shocking they agreed a return through a courier now they are sending the replacement parts which I didn’t agree to I just want the faulty wardrobe to be gone.
AVOID THESE SCAMMERS
Avoid this company - they are scammers - they delivered a unit to us that was damaged, then blamed us saying we damaged the packaging. they need to be reported to Trading Standards. They accept no responsiblity and we are still waiting for a refund we have filed a claim with Amazon - DONT WASTE YOUR MONEY YOU MAY AS WELL THROW IT AWAY WITH THESE SCAMMERS
SCAM SCAM SCAMM
Wish I'd checked here first before ordering. Item arrived without the pre drilled holes to attach the feet. Contacted them within 30mins of delivery too! Now it's been more than a week without any contact from Customer Services. I knew something was up when the box arrived already having been opened and taped up again. Clearly it's been previously returned due to the fault and just bumped right back into circulation. How they are allowed to continue business is beyond me. Avoid at all costs.
ABSOLUTELY RUBBISH
Hi, I bought a wardrobe from them through Debenhams. The wardrobe I ordered was a sliding doors, 250x217x60 cm, 3 drawers, changing clothes section with few shelves. The wardrobe I've received is 250x200x60, No drawers, 1 small section for hanging clothes. In the middle of assembling I noticed there isn't any wardrobe, I contacted them they assured me the drawers is in the boxes, after it was fully assembled there wasn't any drawers, the wardrobe I've received is a totally different wardrobe, very cheap quality, absolutely rubbish. I called them for refund they said its fully assembled so they can't do anything about it and it's not their fault that the wardrobe is different it's supplier's fault to give them wrong details. They offered me refund of £100, for 3 weeks they said that £100 refund was issued, I waited but no refund when I asked about it, simply they said a usual its not their fault, it's Debenhams fault.
I opened a dispute on PayPal they said return the wardrobe on my own cost for full refund, I contacted few shipping company, the quote was £1270. No one in right mind would pay that much for refund of £619.
Flush your money down the toilet but don't buy anything from them Directly or through Debenhams.
Terrible company please do not buy
Terrible company please do not buy. I bought through Amazon didn't arrive when stated, They give you tracking but if put in google this is a council house in Leeds. I asked for a refund then decided it was coming next day. I have had to go to credit card to do chargeback. Amazon are well aware of them and investigating.
Please do not buy from these people, tried to delivery at 10.30pm after I told them No. Frightened my daughter as she was in bed. Rang me and I told them we had cancelled due to the messing about. I think them and the delivery company are in it together. Next day tried to forge my signature and take a photo claiming to be at my house, but clearly there office. Luckily I bought through Amazon and they have refunded.
If you have a ongoing issue with please take to trading standards as they are aware of this company.
Fraud
Placed an order, got no order confirmation email, they kept saying they would send it and then also of confirmation of order cancellation
I’ve contacted 3 times they said the order was cancelled as they didn’t want to deliver to Northern Ireland.
I still have not received a refund and will now be reporting them.
Beware they also own sliderobes4U
Took money but nothing delivered
Bought a wardrobe from mn furniture through debenhams and never got the wardrobe, tried to contact both but no answer to emails, phone, etc we got the 3 worst companies ever debenhams, mn furniture and express courier network all terrible reviews and apparently somewhere down the line is a thief that took our money and wardrobe.
Missing Items, Misdescribed and Fecal Matter
MN Furniture are the WORST company I've ever had the displeasure of dealing with. I've never written a negative review before, but want to give anyone else the opportunity to avoid this company.
The furniture arrived with missing parts, not inline with the description or photos and packaging covered in excrement! Despite this, MN Furniture would not accept a return for a full refund, even wanting to charge for replacement packaging. The packaging that they delivered as a health hazard into the home of my pregnant wife.
We purchased the furniture in July and have finally received a refund in December after tens of phone calls, emails and letters. MN Furniture never agreed to a full refund and we only received back the funds after submitting a section 75 to the credit provider, who found the case in our favour.
I would give this unscrupulous company…
I would give this unscrupulous company 0. A year ago I purchased 2 bunk beds... on receipt the quality was the poorest ever seen.
They gave me a part refund after complaining. But 7 months later as suspected, they started to fall apart. I contacted them and there was no will to resolve. I have since disposed the.
What a waste of time avoid at all cost…
What a waste of time avoid at all cost if you are looking to buy anything from them . You get told the item is out for delivery then it’s not then it’s coming the day after then it doesn’t arrive and then the courier says it’s lost how do you lose wardrobe
AVOID
AVOID - Delivery Driver smashed off the light outside my house, I had put the light on for him as it was 7.40pm so he could see. He apologised and I wrote on the delivery paperwork what happened. Company totally uninterested, send us pics, send us videos, sent everything requested but don't reply to messages.
I purchased a wardrobe from this…
I purchased a wardrobe from this company in good faith, but the entire experience has been extremely disappointing. When I opened the first package, I found several damaged parts. I opened the second package only to discover even more damage.
I contacted the company immediately to request that the wardrobe be collected and that I receive a full refund. They agreed to collect the item — which they now have — but I still have not received my refund.
To make matters worse, they have claimed that I caused the damage myself, which is completely untrue. The items were damaged straight out of the box. Their handling of this matter has been unprofessional and unacceptable.
I am now left out of pocket and without the product. I would strongly advise others to avoid purchasing from this company.
Merida wardrobe
We ordered the Merida wardrobe and were concerned when we read the reviews. It took a little longer than expected to get delivered but overall communication was good and I’m really pleased with our wardrobe. Easy to assemble and no issues.
Very Poor Customer Service and Damaged Item
Item came damaged so tried to return, but instead was accused of damaging it trying to assemble. I only opened the one box since it was damaged. They asked to video call and show them me opening the other boxes. I have never had any company request this??? I did comply to try get this resolved but all 'Sammy' had to say is how great their wardrobes are and how amazing their packing is so it CAN'T have come damaged?
'Sammy' ended up resending the damaged pieces but wouldn't except a return.
Why would I want to keep something that can damage so easily and they believe can never be damaged?
Don't buy from this company if you value your time and money.
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