The Sofahaus Reviews 90

The bed was delivered without any assembly instructions. While some parts were straightforward to put together, attaching the side and end panels was extremely difficult. I didn’t want to risk drilling or creating holes incorrectly, which could damage the bed over time.

When instructions were eventually provided, they did not match the bed I received. I reached out again shared photos, and explained why I couldn’t proceed. They said someone would come to assemble it. After waiting several weeks, it became clear that no one was coming.

Given that the bed cost over £1,300, I expected clear accurate instructions to be included from the start, rather than having to repeatedly chase for them.

While the delivery team were perfectly fine, the communication and customer service were disappointing and felt unprofessional. Overall, the experience was frustrating, and I would not purchase from them again, it simply wasn’t worth the hassle.

You can book & just pay a deposit, the balance paid on delivery.
The bed was delivered in about 2 days.
The delivery guys took to bed up to the bedroom, moving a heavy bookcase first, then putting it back after. No expectation of them to do this they just offered.
They took their shoes off to go up stairs.
The bed looks as in the photos. The material is clean & even - no strange lumps or untidy finishing so looks good.
'Under the covers' the finish is neat and precise suggesting care. The slats are wrapped in material, so held in place & easy to fit.
The bed was packaged carefully protecting corners and to the point it had with plastic covers on the screws to prevent the bolts getting lost.
Put together, the headboard, sides & end are tight, no unsightly spaces.
Bed is what was promised, comms from the company was responsive, & delivery guys were reapectful &, for me, went above & beyond. Cen't really ask for more.

Bed looks lovely and the mattress is comfy. Delivered within days of ordering and put together by the delivery men for me. I will buy another Bed from this company again.

Fast delivery and quick service. Product came as expected, easy to install and no issues.

Not the easiest company to deal with in terms of communication. Bed order said 7-10 days. I chased it up after a couple of weeks leaving messages and emails. I then received a text to say it would be delivered that day so not a great deal of notice. The bed was very heavy and well made however the base didn’t fit. Several Whatsapp messages, videos sent and calls made over a week and then received a text to say they were coming that day. They found that the brackets needed replaced to make the base fit which they did and now thankfully it’s all sorted.

Bed is well made and looks amazing! Quality is unreal and is very sturdy and easy to assemble.

Great service couldn’t complain at all

I ordered a bed and it met my expectations. The structure is sturdy and the Quality of parts is good. It fit the room perfectly. Delivery was friendly. I would recommend.

Will update once we actually receive the order for quality etc but honestly would stay clear of this company. We thought we would be safe due to how many Instagram following they have which I now don’t think is a reflection of their appalling customer service. Been over a month waiting for an order which should have arrived in 7 days. Vague customer service with slow replies. Safe to say they have lost a customer in me.

Delivering the product to my address was on time. So impessed with the product, the mounting instruction were clearly explicit. It was so easy for me to mount and the illuminating lights are fantastic.
Overall, i am really impressed with the choice of the product i got.

So happy with our bed. I was looking for months as I’m fussy and didn’t want the bed to look cheap. SofaHaus answered my many questions and kept me up to date with delivery. Was also delivered within the timeframe. Very happy with our purchase. Highly recommend

If the review was just for the bed quality this would be a 5 star for the bed but as they are very busy the communication is sometimes slow and is reason for a 4 star and not the max 5.

If your happy to be flexible with the delivery and accept delays knowing the quality of the bed then it is 100% worth it.

You should order from sofahaus.

The bed does not disappoint, i would also recommend to pay the extra for assembly as they did a great job, nice and clean and quick.

shoes were taken off without asking, they made me aware they couldnt take away the packaging before hand so i knew what was going to happen.

communication is the only downside pre delivery but the bed quality outweighs that in my opinion.

high quality and worth the wait.

Delivery drivers were extremely wonderful. And friendly and helpful

I’m so happy with my new bed. Was kept informed about the delivery time. Delivery team were great assembled bed very well. Would definitely recommend.😊

Absolutely stunning bed which is so well made. Bed arrived within the 10 working days. We also paid for assembly where the men were extremely respectful of the property and both took their shoes off before taking the bed upstairs. If you are considering purchasing from this company don’t hesitate. I will definitely be buying from them again as I said the bed is so well made and real value for money.

We ordered a bed with TV, it’s so nice and looks lovely in our bedroom. The delivery men was so polite and helpful bringing the bed in. Very good service.

Delivery was made easy, friendly drivers, lovely bed, assembly was easy to follow and well put together.

The bed is excellent quality and I am so happy with it, exactly as describe it would be and super quality!
I was worried about delivery as I didn’t seem to get an update as time went on, but I reached out and they got back to me and delivered in the time frame as stated.

I ordered a bed but forgot to select which ottoman I wanted. Nobody called me, they just left it for over 2 weeks until I chased it after no bed arrived. Then I heard nothing until I chased again and was told it was coming the week after. Then I get a text the night before saying they are delivering my 8yr olds bed between 9-10pm on Sat night! Anyway I said no, they came earlier and my daughter likes the bed. Delivery driver refused to take away the packaging.

Would highly recommend Sofa Haus. Very responsive on instagram before ordering, samples were quick & stunning materials. Needed bed amending to fit & everything was carried out and delivered.