very amazed with this grill I bough, honestly you can tell quality from the looks and feels of grill, arrived within 5 days and the guys at mnkgrills.com were extremely helpful and prompt and fast, am... Toon meer
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Lees wat reviewers zeggen
Very good customer service, they were fast to ship my order and they offer good deals on grills
Having the same experience as several other reviews. I ordered the Hanover Manor 7 piece set on May 11, and it hasn't even shipped yet and it's June 3! I've emailed customer service numerous times a... Toon meer
Bedrijf heeft geantwoord
Customer service was great. They were able to price match a patio table set that I was looking at with no issues. However, after waiting a week for my order to ship I contacted the company to find out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Buy discount BBQ Grills & Outdoor Kitchens at M&K Grills Now! Every Grill we carry is on sale now & ships free. Browse Charcoal grills, Gas Grills & more!
Contactgegevens
92612, Irvine, Verenigde Staten
- mnkgrills.com
3,3
Gemiddeld
23 reviews
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Awful experience thus far
Awful experience thus far. Ordered a patio set from them for almost $2,000 that shows as being in stock online, with 10 more available no less. When I emailed about the status of my order, they (Steve) emailed back right away stating my order would be shipped in 24-48 hours. The next day I get an email that makes NO sense, stating they MIGHT NOT have what I ordered and to please let them know what I want to do. Huh? Horrible communication, which was made worse by initially thinking it was great communication, and getting my hopes up that I would get my table and chairs soon (I ordered and received an umbrella and base from elsewhere based on thinking I had a table and chairs on the way). It said if I ordered within 24 hours, I would have my table and chairs by May 18. It's May 14, and they haven't shipped yet, and it's looking like they might not. And yet, they are STILL showing online that they have these available. They are taking people's money for stuff they don't have:( Very disheartening and infuriating, especially right now. I just hope I get my money back pronto w/o having to raise to much of a fuss if they don't ship what I ordered. Will update this if I get my stuff and/or a prompt refund.
14 mei 2020
Review zonder uitnodiging
Antwoord van M&K Grills
Hello Jacqueline,
Thank you for taking the time to review us on Trustpilot, we do apologize for all this hassle and truly appreciate your valuable and honest feedback.
The issue was due to communication with the manufacturer, our system is tied to their warehouses and updates quantities automatically. After discovering the issue we sent the 'MIGHT NOT' email to all of our customers to update them on the stats of the issue. The delivery estimate date was true for grills only and not Hanover products, we already updated our website to note this info on all Hanover Product pages, I hope that helps clarify the situation.
We care about you as a valued customer, please help us make it up for you and let us know what can we do to make it up?
Warm Regards,
M&K Grills
Misleading business
Misleading business. Website showed item was in stock, and even said "order now" to receive within a week. After not receiving the item a week later I checked the status with customer service and was told the coronavirus issues were causing shipping delays. Eventually found out they never even had the product in inventory. Should have ordered from a well known business to begin with. Lesson learned. And last time I checked their website it still showed misleading information.
11 mei 2020
Review zonder uitnodiging
Antwoord van M&K Grills
Hi Cari,
Thank you for taking the time to review us on Trustpilot, we do apologize for all this hassle and truly appreciate your valuable and honest feedback.
The issue was due to communication with the manufacturer, our system is tied to their warehouses and updates quantities automatically. After discovering the issue we sent the 'MIGHT NOT' email to all of our customers to update them on the stats of the issue. The delivery estimate date was true for grills only and not Hanover products, we already updated our website to note this info on all Hanover Product pages, I hope that helps clarify the situation.
We care about you as a valued customer, please help us make it up for you and let us know what can we do to make it up?
Warm Regards,
M&K Grills
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