Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
Bedrijf heeft geantwoord
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
954 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
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Good price and value for money
1 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Patrick,
Thank you for your feedback. I’m really pleased to hear you feel the cover offers good value for money.
We always aim to provide straightforward service at a competitive price, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Easy to read small print fast set up
30 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Sarah,
Thank you for your feedback. I’m really pleased to hear you found the information clear and the setup quick and straightforward.
We always aim to make things easy to understand from the outset, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
I have never had a problem with your…
I have never had a problem with your company you have been very good at what you do thank you for your service
6 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi John,
Thank you for your kind words. I’m really pleased to hear you’ve never had any problems and that you’ve been happy with the service.
Your continued support means a lot, and we truly appreciate you taking the time to share your experience.
If you ever need any help in the future, we’re here to support you.
Kind regards,
The MPID Customer Service Team
Good and prompt service…
Representative for this insurance company was prompt and helpful in changing my mobile phone insurance to a new phone
6 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Andrew,
Thank you for your feedback. I’m really pleased to hear the team were prompt and helpful in getting your policy updated to your new phone.
It’s great to know the process was handled smoothly for you.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good experience of service
27 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Chris,
Thank you for your feedback. I’m really pleased to hear you’ve had a good experience with our service.
It’s always great to know things are going smoothly, and we appreciate you taking the time to share your thoughts.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
It's a really good price for the mobile…
It's a really good price for the mobile phone insurance good website
26 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Martin,
Thank you for your feedback. I’m really pleased to hear you found the price competitive and the website easy to use.
We always aim to keep things simple and accessible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Rich,
Thank you for your feedback. I’m really pleased to hear you found everything easy to complete.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Very helpful & friendly operative.
Very helpful & friendly operative.
Resolved my issues quickly and without fuss.
Thank you.
30 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Ian,
Thank you for your kind feedback. I’m really pleased to hear our team member was helpful and friendly, and that your issue was resolved quickly and smoothly.
It’s always great to know the support provided made things easy for you.
We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Friendly & efficient service
Friendly service, I value being able to talk to a person to sort out insurance rather than a bot or online chat. The mid-year upgrade for my new phone was dealt with efficiently, thank you!
29 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your lovely feedback. I’m really pleased to hear you valued being able to speak with someone directly and that your mid-year upgrade was handled efficiently.
We know personal support can make all the difference, so it’s great to know the service worked well for you.
We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Easy to switch to new phone
23 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mr Flais,
Thank you for your feedback. I’m really pleased to hear you found it easy to switch your cover to your new phone.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you had a very good experience with us.
It’s always great to know things went smoothly, and your kind words are much appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Fraudulent Company - paid fake reviews
This is my second year paying annual insurance for my iPhone 16e, which was purchased brand new from Apple UK. Unfortunately, when I actually needed to make a claim, the experience turned into a long, stressful, and frustrating.
I lost my phone on 29 March 2026. Because all of my accounts (Apple ID, Google, Microsoft, etc) had two-factor authentication enabled, I was immediately locked out and unable to access anything without either my SIM or the trusted device itself. I had to request a replacement SIM just to regain access to my accounts and begin the claims process.
Next day as soon as I was able to access my email via my laptop, I contacted the insurer to report the loss. Instead of receiving support, I was told to start a claim, which then turned into a -long process involving a chain of emails. From the beginning, it felt like the process was being unnecessarily delayed.
Even after providing information, they repeatedly asked for the same details again and again, while also adding new requirements at each stage. I also received phone calls where I was asked the same questions repeatedly, such as when and how the phone was lost, what I was doing at the time, what I was wearing, and whether I had heard the phone fall.
Some of the excessive and unreasonable requests included:
• My Google Maps timeline for the entire day the phone went missing
• Proof of purchase (provided multiple times)
• Explanation that the phone was a gift from my wife, followed by requests to prove the relationship
• Requests for proof of my registered address (utility bills)
• Multiple written statements explaining exactly what I last used the phone for and how I retraced my steps
• Being required to pay a third-party company just to report the device as lost
Despite fully cooperating and providing everything requested, they continued to question the claim and introduce further delays.
Because I rely heavily on my phone for work and daily communication, I had no choice but to purchase a replacement device out of my own pocket while the claim was still ongoing, as the delays were significantly affecting my ability to function normally.
After the Easter holidays, and only once I regained access to my Apple ID and activated Lost Mode, I was eventually contacted by someone who had found my phone. According to them, the device had switched off, and they had to get it charged elsewhere before seeing my message and returning it to me.
While I am grateful to have the phone back, this does not change the fact that the claims process was unnecessarily difficult, prolonged, and stressful. Since informing the insurance company that the device has been recovered, they have now stopped responding to my emails completely.
Additionally, in recovered phone SIM is not functioning (no service). My network provider has confirmed it has been unblocked on their end, yet I am still experiencing issues, and the insurer has provided no assistance.
Overall, this experience felt less like a fair and supportive insurance service and more like a process designed to delay, exhaust, and discourage customers from completing their claims.
After reading other reviews, I can see that many people have experienced similar issues, which raises serious concerns about how this company handles claims.
I would strongly advise anyone considering this insurer to think twice and look for a provider that offers a more transparent, efficient, and customer-focused service.
30 maart 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Muhammad,
Thank you for taking the time to share such detailed feedback. I’m sorry to hear how stressful and frustrating this experience has felt for you, particularly given how important your phone is for day to day life and work.
I appreciate how difficult it must have been managing the loss of your device alongside access issues to your accounts, and I understand your concerns regarding the time taken and the information requested during the claim process.
Having reviewed matters, I can see the handset remains barred by your network provider. As this would need to be removed by them directly, it would be best to continue chasing this with your network provider so they can investigate further.
I can also see that a new claim has been raised today and will be actioned by the team. We appreciate you bringing your concerns to our attention and allowing us the opportunity to review the situation.
Kind regards,
The MPID Customer Service Team
Great customer comms & service!
Great customer communications and service! I needed to send my iPhone off for repair - sent it on Friday morning and it was back to me by Tuesday all fixed. Everything was very smooth. Thank you!
28 april 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Alice,
Thank you for your lovely feedback. I’m really pleased to hear you were happy with the communication throughout and that your repair was handled smoothly and returned so quickly.
It’s great to know the whole process felt straightforward for you, and your kind words are very much appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
No problems as always
20 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi John,
Thank you for your continued feedback. I’m really pleased to hear everything has been trouble free, as always.
It’s great to know we’ve continued to meet your expectations, and your ongoing support is genuinely appreciated.
If you ever need any help in the future, we’re here to support you.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Ruth,
Thank you for your honest feedback. It’s good to hear everything has been fine so far.
It’s completely understandable to feel that the real measure of any cover is when it’s needed. If you ever do need to get in touch, our team will be here to support you and make the process as straightforward as possible.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Not easy to get cover..
Tried sending IMEI details various times, but each time, the photos were unacceptable. Despite following guidelines, even then was unsuccessful. Gave up and went to another company for cover.
27 december 2025
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear you found the setup process so frustrating, especially after trying several times to provide the IMEI photos and still being unable to complete things.
I completely understand how disappointing that must have been, particularly after following the guidance provided. We always aim to make getting cover as straightforward as possible, so it’s disappointing to hear this wasn’t your experience.
Your comments are appreciated and will be taken on board as we continue to review and improve our processes.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Mr Beavis,
Thank you for your feedback. I’m really pleased to hear you found the service fast, efficient, and very good value.
We always aim to make things straightforward and dependable, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Fantastic service for a great price
Fantastic service for a great price. Customer service is second to none!
20 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Lee,
Thank you for your fantastic feedback. I’m really pleased to hear you found the service great value and that our customer service made such a positive impression.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share them.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Quick Policy Change
I recently upgraded my mobile and needed to get insurance cover. I had an existing policy for my old phone so I contacted then to change cover. They were very helpful, I got a response within 45minutes giving clear guidance what to do.
I supplied details of the new mobile and they changed the policy quickly and received a 5% loyalty reduction on the new premium. Thank you
20 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Alex,
Thank you for taking the time to share your experience. I’m really pleased to hear the team were able to help quickly with changing your cover after your upgrade, and that the guidance provided was clear and helpful.
It’s great to know the process was handled promptly and smoothly for you.
We really appreciate your continued custom and your kind feedback.
Kind regards,
The MPID Customer Service Team
User friendly app with bargain price
User friendly app with helpful staff on phone contact if required. Excellent pricing with more things covered for less money. BARGAIN
20 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Rosemary,
Thank you for your fantastic feedback. I’m really pleased to hear you found everything user friendly and that our team were helpful when you needed support by phone.
It’s great to know you’re happy with the pricing and the overall value as well. Your kind words are genuinely appreciated.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
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