Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Toon meer
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Lees wat reviewers zeggen
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
Bedrijf heeft geantwoord
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
953 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Not repaired properly
Phone damaged and sent for repair, £100 excess paid, phone returned eventually but no communciation from the company as to what was defective or had been replaced on the phone. Phone is now immediately not working again with same issue (wont charge past 1%) so presuming what they said had been fixed has not. Have contacted insurer again for them to hopefully resolve properly this time. Not impressed so far.
31 mei 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this has been, especially after paying the excess and waiting for your phone to be returned, only for the same issue to happen again.
I completely understand how disappointing it must have been not having clear communication around what work was carried out, and then finding the charging issue hasn’t been resolved.
Thank you as well for getting back in touch with us to raise this again. We appreciate the opportunity to review matters further and work with you toward a resolution.
If you would like to speak to the customer experience Team, call us and ask for us.
Kind regards,
The MPID Customer Service Team
Easy to do and happy with the product
30 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Karl,
Thank you for your review. We are pleased to hear that arranging your cover was easy and that you are happy with the product.
We really appreciate your feedback and are glad the experience worked well for you.
Thanks again,
The MPID Customer Service Team
Keep your good product going
My sister found you and said you are good to have good pricing
8 april 2026
Antwoord van Mobile Phone Insurance Direct
Hi Peter,
Thank you for your review. We are pleased to hear that your sister recommended us and that you found the pricing good.
It is great to know you have had a positive experience, and we really appreciate you taking the time to share your feedback.
Thanks again,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Tracey,
Thank you for your feedback. I’m really pleased to hear you found the website easy to use and the price competitive.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great reviews and comprehensive cover at a competitive price
Has great reviews and the cover comes at a competitive price. It was also extremely quick and easy to apply for it online.
28 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Fliss,
Thank you for your lovely feedback. I’m really pleased to hear you found the cover competitive and the online application quick and easy to complete.
It’s great to know the process was straightforward for you from the start, and we really appreciate you taking the time to share your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
No claim yet, all good
Thankfully I haven’t had to make a claim which is the true test of insurance but renewal has been smooth and hopefully another claim free year ahead, thank you
24 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Michael,
Thank you for your feedback. I’m really pleased to hear your renewal has gone smoothly.
It’s completely understandable to feel that the true test comes when cover is needed, and we appreciate you sharing that. We’re glad everything has been straightforward so far, and we hope the year ahead is a smooth one for you too.
Thanks again for taking the time to leave your review.
Kind regards,
The MPID Customer Service Team
Its scam company plz dnt go with…
Its scam company plz dnt go with them.they keep taking payments and when something happen with device they reject claim with different excuses
26 mei 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Mehtab,
Thank you for taking the time to share your feedback. I’m sorry to hear you’ve been left feeling frustrated and disappointed by your experience.
Having reviewed the matter, your claim was declined as the documentation provided did not meet the policy requirements regarding VAT registration. We appreciate this was not the outcome you were hoping for and understand how disappointing that would have been.
As mentioned, I can confirm that your premiums have been refunded in full.
Thank you again for your comments and for giving us the opportunity to review your concerns.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Carole,
Thank you for your feedback. I’m really pleased to hear you found the sign-up process easy and that the quote worked out well for you.
We always aim to keep things straightforward and offer good value, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good
Good, clear communication about is what required, also, prompt service. Relatively easy online provision. I would have liked if there was also over the weekend correspondence, to help confirm whether my new cover had been activated, when setting up the insurance cover. Apart from that uncertainty I am very happy, thank you with such an easy service and provision.
11 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi,
Thank you for taking the time to leave us a detailed review. We’re pleased to hear that you found our communication clear, the service prompt, and the online setup process relatively easy to use.
We also appreciate your feedback regarding weekend correspondence and understand how important it is to have confirmation that your cover has been activated. Your comments are valuable and will help us continue improving our customer experience.
We’re delighted to know that overall you are very happy with the service provided. Thank you again for choosing Loveit Coverit.
Kind regards,
The Mobile Phone Insurance Direct team
Easy straight forward change of device…
Easy straight forward change of device on policy.
20 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Imran,
Thank you for your positive feedback. We’re pleased to hear that you found the process of changing your device on your policy easy and straightforward. We always aim to make managing your cover as simple and hassle-free as possible.
Kind regards,
the Mobile Phone Insurance Direct team
Great service excellent value for the…
Great service excellent value for the money easy to use website
20 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi,
Thank you for your fantastic review. We’re delighted to hear that you found our service excellent value for money and that our website was easy to use. We always aim to provide a simple and positive experience for our customers.
Kind regards,
the Mobile Phone Insurance Direct team
efficient service
efficienytservice, but difficult to send photo of mobile phone from my laptop
18 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi,
Thank you for your feedback. We’re pleased to hear you found our service efficient, and we’re sorry to hear you had difficulty sending the photo of your mobile phone from your laptop. We appreciate you letting us know and will take this on board as we continue to improve the process for our customers.
many thanks,
The Mobile Phone Insurance Direct team
Antwoord van Mobile Phone Insurance Direct
Hi Kerry,
Thank you for your review. We’re glad to hear you found it easy to arrange cover and that you’re happy with the value for money and automatic renewal. We really appreciate you taking the time to share your experience.
many thanks,
The Mobile Phone Insurance Direct team
How easy and simple it is to use this company
The taking out the policy was easy and speedy.
When I called to clarify something the girl I spoke to was very helpful and pleasant.
I had spent a long time looking at other companies and found them very difficult to sign up to.
Would recommend your company to my friends and family.
12 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mary,
Thank you for your detailed feedback. We’re really pleased to hear that you found the policy quick and easy to set up, and that our team member was helpful and pleasant when you called for clarification. It’s great to know the process stood out compared to other companies you looked at, and we truly appreciate your recommendation to friends and family.
many thanks,
The Mobile Phone Insurance Direct team
Antwoord van Mobile Phone Insurance Direct
Hi Martha,
Thank you for your review. We’re pleased to hear you found our pricing competitive and that everything went smoothly with no issues. We really appreciate you taking the time to share your experience.
many thanks,
The Mobile Phone Insurance Direct team
As far as I know there was no reminder…
As far as I know there was no reminder sent to me with a quote just an automated renewal.
I would prefer the opportunity to decide to renew beforehand
12 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mike,
Thank you for your feedback. I completely understand your preference to have the opportunity to review and decide on renewal before any automatic renewal takes place.
I’m sorry to hear you don’t recall receiving a reminder or quote beforehand, and I appreciate you taking the time to highlight this. Feedback like yours is important and helps us understand where customer communication can be clearer.
If you’d ever like to discuss your renewal options or preferences directly, our team would be happy to help.
Kind regards,
The MPID Customer Service Team
Hi my quite start 5 days before my…
Hi my quite start 5 days before my experience is initial hopefully in future this is good i recommend my friends and all other people
3 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Faisal,
Thank you for your feedback. I’m really pleased to hear your experience so far has been a positive one, especially so soon after starting your cover.
We truly appreciate you recommending us to your friends and others, that means a lot.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Poor service during repairs
Poor service during repairs. Excess cover is expensive £100 for older iPhones 12 / 13 almost the same price as buying a refurbished replacement
2 februari 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mrs Wright,
Thank you for your feedback. I’m sorry to hear you were disappointed with the repair experience and the level of service received.
I also appreciate your comments regarding the excess charge, particularly in comparison to the value of older devices. We understand that costs are an important factor when making a claim, and your feedback is valuable to us.
If there are any ongoing concerns with the repair or service provided, our customer care team would be happy to review things further with you.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
VERY GOOD SERVICE ON UPDATING POLICY…
Very good service after a few initial problems with changing phones on the policy.
9 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mark,
Thank you for your feedback. I’m pleased to hear the team were able to provide very good service and help get everything sorted with your policy update.
I also appreciate you mentioning the initial difficulties, and I’m glad things were resolved for you in the end.
We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Good price and value for money
1 mei 2026
Antwoord van Mobile Phone Insurance Direct
Hi Patrick,
Thank you for your feedback. I’m really pleased to hear you feel the cover offers good value for money.
We always aim to provide straightforward service at a competitive price, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
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