Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Toon meer
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Lees wat reviewers zeggen
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
Bedrijf heeft geantwoord
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
952 reviews
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Good insurance
Good insurance, easy to access the team if I have any enquiries and they contact you back in a reasonable amount of time. Had no issues with claiming for my product either.
24 november 2025
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you've found the team easy to contact when needed and that you receive responses within a reasonable timeframe.
It's also great to know your claim was handled without any issues and that your overall experience has been a positive one.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Well after reading all the negative…
Well after reading all the negative comments regarding the claims, I was so scared that I wont be able to get my claim approved. But what a wonderful experience I had. Everything went so smoothly, I broke the screen of my Fold 7 and my claim was accepted right away. Communication through email was very efficient. Consider me your permanent customer. 👍
16 juni 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your experience. I’m really pleased to hear that, despite your initial concerns, the claims process went smoothly and that your claim for your Fold 7 was handled promptly.
It’s especially nice to hear that the communication throughout the process met your expectations and helped make the experience a positive one.
Your kind words mean a great deal to the team, and we truly appreciate your continued support.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Robert,
Thank you for your feedback. I’m really pleased to hear you’ve had a stress-free experience and found the cover to be good value.
It’s great to know everything was straightforward and met your expectations.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Very easy to set up and ery…
Very easy to set up and ery competitive price. Also found many companies didn't insure against loss
9 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mrs Owen-Thomas,
Thank you for your feedback. I’m really pleased to hear you found the setup process easy and the price competitive.
It’s great to know you were able to find the cover you were looking for and that arranging it was straightforward.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Emma,
Thank you for your feedback. I’m really pleased to hear you found the renewal process easy and simple.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Hi,i am release,because i have phone…
Hi,i am release,because i have phone insurance with you !!!how can i add one more phone,i have a new samsung S26!thanks,have a good day!!!
12 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Catalin,
Thank you for your lovely feedback. I’m really pleased to hear you feel reassured having your phone insured with us.
Congratulations on your new Samsung S26 as well. If you'd like to arrange cover for your new phone, our team will be happy to help and guide you through the available options. You can reach us on 01702 568 070.
Thank you for taking the time to leave a review, and I hope you have a great day too.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Stuart,
Thank you for your feedback. I’m really pleased to hear the process was quick and easy for you.
We always aim to make things as straightforward as possible, so it’s great to know that reflected in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Price was very good!
The price that I was offered was over £35 less than one I had previously found…excellent!
4 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Michael,
Thank you for your feedback. I’m really pleased to hear you were happy with the price and found it offered such good value compared to other options you had looked at.
It’s great to know your experience has been a positive one from the outset.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Excellent product
3 februari 2026
Antwoord van Mobile Phone Insurance Direct
Hi Joan,
Thank you for your kind feedback. I’m really pleased to hear you’re happy with the cover and have had such a positive experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Sharon,
Thank you for your feedback. I’m really pleased to hear you found the pricing competitive and the website easy to navigate.
We always aim to make arranging cover as simple and straightforward as possible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
I was having trouble taking a photo of…
I was having trouble taking a photo of my phone with another gadget
Impossible for me to do to complicated sorry
10 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Janet,
Thank you for your feedback. I’m sorry to hear you found the photo requirements difficult to complete.
I completely understand that taking photographs of your phone can be challenging if you don't have easy access to another device. We appreciate that this process may not be straightforward for everyone, and I'm sorry it left you feeling frustrated.
Your comments are valuable and will be taken on board as we continue to review how we support customers through the validation process.
If you’d like any assistance with this, our customer care team would be happy to help guide you through the available options.
Kind regards,
The MPID Customer Service Team
I had a very disappointing experience…
I had a very disappointing experience with this insurance company. When I needed to make a claim, the process was slow, complicated, and required excessive documentation. Communication was poor, and I often had to chase for updates. The customer service team was not particularly helpful, and the outcome of my claim did not meet my expectations. Based on my experience, I would not recommend this insurer.
5 juni 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Adeel,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience left you feeling disappointed and frustrated.
I completely understand how challenging it can be when a claims process feels longer and more complex than expected, particularly when you're waiting for updates and a resolution. We appreciate that clear communication and timely responses are important throughout the process.
While we're unable to discuss the specifics of individual claims publicly, we take comments such as yours seriously and are sorry that your experience did not meet your expectations.
If you’d like us to review your concerns further, our customer care team would be happy to assist.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Excellent experience
The website was very easy to use and the cost for the level of cover was exceptional.
9 juni 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Alec,
Thank you for your fantastic feedback. I’m really pleased to hear you had an excellent experience and found the website easy to use.
It’s also great to know you felt the level of cover offered good value. We always aim to provide a straightforward experience from the very beginning.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Jim,
Thank you for your fantastic feedback. I’m really pleased to hear you found everything easy to arrange and that you were happy with the price.
It’s great to know the process was straightforward from start to finish, and we appreciate you taking the time to share your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
The process was easy and painless
The process was easy and painless, a good cover for a good price. Cheaper than my bank for covering two phones. Easy to set up the payments.
8 juni 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Barry,
Thank you for your feedback. I’m really pleased to hear you found the process easy and painless, and that setting everything up was straightforward.
It’s great to know you were happy with the cover and the value it offered for insuring both phones.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Denise,
Thank you for your lovely feedback. I’m really pleased to hear you found the process so easy and straightforward.
We always aim to make arranging cover as simple as possible, so it’s great to know that reflected in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you found the price reasonable for insuring your new iPhone.
We always aim to provide good value and a straightforward experience, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
helpful customer service
Had a query during the purchasing process, emailed customer service and got a quick reply.
2 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Derek,
Thank you for your feedback. I’m really pleased to hear the team were able to help with your query and provide a quick response during the purchasing process.
We know how important timely support can be, so it’s great to know you had a positive experience.
If you ever need any assistance in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Susan,
Thank you for your lovely feedback. I’m really pleased to hear you received a quick response and that your insurance worked out cheaper as well.
It’s great to know you’ve had such a positive experience, and we appreciate you taking the time to share it.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Not repaired properly
Phone damaged and sent for repair, £100 excess paid, phone returned eventually but no communciation from the company as to what was defective or had been replaced on the phone. Phone is now immediately not working again with same issue (wont charge past 1%) so presuming what they said had been fixed has not. Have contacted insurer again for them to hopefully resolve properly this time. Not impressed so far.
31 mei 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this has been, especially after paying the excess and waiting for your phone to be returned, only for the same issue to happen again.
I completely understand how disappointing it must have been not having clear communication around what work was carried out, and then finding the charging issue hasn’t been resolved.
Thank you as well for getting back in touch with us to raise this again. We appreciate the opportunity to review matters further and work with you toward a resolution.
If you would like to speak to the customer experience Team, call us and ask for us.
Kind regards,
The MPID Customer Service Team
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