Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Toon meer
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Lees wat reviewers zeggen
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
Bedrijf heeft geantwoord
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
952 reviews
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Easy to setup at a competitive rate…
Easy to setup at a competitive rate with transparent coverage
1 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Noel,
Thank you for your feedback. I’m really pleased to hear you found the setup process easy, the price competitive, and the cover clear and transparent.
We always aim to make arranging cover as straightforward as possible, so it’s great to know that reflected in your experience.
Thank you for taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Impossible to verify and very frustrating
I had to verify my mobile phone by uploading photos. I have sent 4 photos and all have been rejected so the emails say the devices are not insured until verified, however they have taken my direct debit payment!
30 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear you've found the verification process so frustrating.
I completely understand how disappointing it must be to have your photos rejected several times, especially when you've been trying to complete the verification process. We appreciate that this can be frustrating and that receiving payment notifications while your verification is still outstanding may add to those concerns.
We'd really like the opportunity to help get this resolved for you. If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm, and they'll be happy to guide you through the verification process and review the photos with you.
Kind regards,
The MPID Customer Service Team
Arranging insurance for 2 mobile phones…
Arranging insurance for 2 mobile phones was straight forward and cost effective.
Happy to confirm complete satisfaction with the process.
30 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Duncan,
Thank you for your kind feedback. I’m really pleased to hear arranging cover for your two mobile phones was straightforward and cost effective.
It’s great to know you were completely satisfied with the process from start to finish. We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Easy to set up
Easy to set up. Very competitive price to renew.
Easy to access account and change details when needed.
Customer services very reliable.
30 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Tel,
Thank you for your fantastic feedback. I’m really pleased to hear you found the setup process easy, the renewal price competitive, and that managing your account has been straightforward.
It’s especially great to know you've found our customer service reliable whenever you've needed assistance.
We truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Phone insurance x 2
Easy to order and able to add on another phone purchased at the same time.
7 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mrs Cresswell,
Thank you for your feedback. I’m really pleased to hear you found it easy to arrange cover and add your second phone at the same time.
We always aim to make the process as simple and straightforward as possible, so it’s great to know that reflected in your experience.
Thank you for taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Extremely easy to set up policy.
Extremely easy to set up policy.
5 juli 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Mary,
Thank you for your feedback. I’m really pleased to hear you found it extremely easy to set up your policy.
We always aim to make arranging cover as simple and straightforward as possible, so it’s great to know that reflected in your experience.
Thank you for taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Pedro,
Thank you for your feedback. I’m pleased to hear everything has gone well so far.
We hope you continue not to need the cover, but it's reassuring to know it's there if you ever do. Thank you for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Im' delighted my phone has been put…
I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍
Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up point for me to collect at a time convenient for me.
Fab company & totally recommend 100%
22 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Yvonne,
Thank you for your wonderful feedback. I’m really pleased to hear your phone was repaired to your satisfaction and returned to you so quickly.
It’s great to know the collection point worked well for you and that the whole repair process was convenient from start to finish.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Good service
21 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you’ve had a good experience with our service.
We appreciate you taking the time to leave a review, and we're glad we could meet your expectations.
Kind regards,
The MPID Customer Service Team
Just there for insurance ———-
27 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Jeffrey,
Thank you for taking the time to leave a review.
We're pleased you've chosen us for your insurance and appreciate you placing your trust in us. If you ever need any assistance or have any questions, our team will be happy to help.
Kind regards,
The MPID Customer Service Team
Fantastic service
I ve been with them few years they have been amazing and very supportive
25 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Patrizia,
Thank you for your wonderful feedback. I’m really pleased to hear you've been with us for a number of years and have found the team supportive throughout that time.
Your continued loyalty means a great deal to us, and we're delighted to know you've had such a positive experience.
Thank you for taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Simple and easy to use.
1 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you found everything simple and easy to use.
We always aim to make arranging and managing cover as straightforward as possible, so it’s great to know that reflected in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Excellent service as usual.
Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous value for money, other places are asking what I pay for
3 let alone one.
24 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi John,
Thank you for your fantastic feedback and for your continued loyalty over the years.
I’m really pleased to hear that arranging cover for your new phone and the rest of your family's devices was quick and straightforward. It's especially rewarding to know you've chosen to stay with us for a number of years and continue to find great value in the service.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Great price
Great price
Good service and communication through the verification process
16 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Barbara,
Thank you for your lovely feedback. I’m really happy to hear you found the price competitive and that the service and communication throughout the verification process met your expectations.
We know how important clear updates are, so it’s great to know you had a positive experience from start to finish.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Antoine,
Thank you for your feedback. I’m pleased to hear you found the price competitive.
It’s completely understandable to feel that the real test comes when you need to use the cover, and we appreciate your honesty. Should you ever need assistance in the future, our team will be here to help and guide you through the process.
Thank you for taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Competitive phone insurance
Easy to purchase and so far have not had to trouble them thank goodness auto renewal at good price a bonus P
20 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi Leigh,
Thank you for your feedback. I’m really pleased to hear you found the cover easy to arrange and competitively priced.
It’s also great to know your renewal has gone smoothly and that you’ve not had any need to trouble us so far. Long may that continue.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Great communication
Great communication, easy to contact and very speedy replies. I have always been very happy with this company. I have been with them for a few years now.
18 juni 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Becky,
Thank you for your lovely feedback. I’m really pleased to hear you've found the communication clear, the team easy to contact, and responses quick when you've needed assistance.
It’s especially nice to hear that you've been with us for a number of years and continue to be happy with the service you've received.
We truly appreciate your continued support and for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Emily,
Thank you for your kind feedback. I’m really pleased to hear you’ve had such a positive experience and that you’ve been happy with both the service and the company.
Your support is greatly appreciated, and thank you for taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Been with these for a very long time…
Been with these for a very long time now around 8 years just changed my device to the 17 pro max and it’s come down in price I must admit I have used my insurance numerous times very fast and simple 100% recommended
17 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your fantastic feedback and for your loyalty over the years. I’m really pleased to hear you've been with us for around eight years and that updating your cover to your new iPhone 17 Pro Max was straightforward.
It’s especially great to know that your premium reduced and that, when you've needed to make claims in the past, you've found the process fast and simple.
We truly appreciate your continued support and recommendation.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your kind feedback. I’m really pleased to hear you’ve had an excellent experience and would recommend us to others.
Your support is greatly appreciated, and we're delighted to know we've made such a positive impression.
Kind regards,
The MPID Customer Service Team
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