Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Toon meer
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Lees wat reviewers zeggen
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
Bedrijf heeft geantwoord
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
952 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
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Quick response
Quick response, value for money . Can’t 5 stars as I want to see what they are like if I ever have to use them. However I would still recommend them
27 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Colleen,
Thank you for your review and for recommending us. We're pleased to hear you found our response times quick and that you feel our cover offers good value.
We completely understand your perspective that the real test is if you ever need to make a claim. If you do need to claim, we'll be here to support you through the process.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Kevin,
Thank you for your excellent review. It's great to hear you found the setup process straightforward and that you felt our cover was fairly priced.
We really appreciate your feedback and your decision to choose MPID.
Kind regards,
The MPID Customer Service Team
Used this provider before for my son’s…
Used this provider before for my son’s phone had to make a claim and they replaced the phone you don’t get a new phone obviously a reconditioned one , found the excess a bit steep considering you could probably buy a decent phone for the price of the excess
24 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Miss Berry,
Thank you for taking the time to leave your review and for choosing us again to insure your family's devices.
We're pleased to hear your previous claim was resolved with a replacement handset. We also appreciate your comments about the excess. We understand that opinions on excess levels can vary, and your feedback has been noted.
Thank you again for sharing your experience and for your continued custom.
Kind regards,
The MPID Customer Service Team
This insurance company is a disgrace!
Avoid!
Extremely upset and frustrated that having been a loyal customer for years, I had to claim due to my iPhone 13 Pro Max 1TB becoming water damaged.
Apple confirmed my phone was damaged beyond repair. I provided mobile phone insurance direct of proof of this from apple, along with Apples quote for the new phone of the same age which was over £650.
After paying mobile phone insurance direct my £120 excess and all the proof from apple, ‘nickie’ got back in touch and said the phone settlement is £460. They based this off one private seller on Amazon who had terrible feedback and appears not legitimate.
I showed proof of the exact same phone being sold at £560 on back market from reputable sellers with thousands of good feedback, but as mobile phone insurance direct found this random seller providing a phone cheap, they declined to offer any more. This was also ignore the fact Apple price the exact same phone with the age etc over £650 and back market selling for over £560.
Mobile phone insurance also don’t take into account the condition of your phone, or the fact I could provide proof from Apple that I just purchased a new battery from their store for £85 a few weeks before the phone became damaged beyond repair.
I raised a complaint to dispute this and ‘Jordon’ just responded with a final decision of no. Very poor customer service.
AVOID USING THIS INSURANCE COMPANY! They will happily take your monthly payments but when you claim they will rip you off massively.
EDIT: this company literally sent me the Amazon link that they decide to valuate the phone on to the exact penny. They cannot be trusted
17 juli 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Peter,
Thank you for taking the time to share your feedback. We're sorry to read how disappointed you are with your experience and appreciate that this has been frustrating.
We understand your concerns regarding the settlement amount and recognise that you disagree with the outcome of your complaint. We would like to clarify that our settlement valuations are not based on private sellers. We use our established valuation process to determine settlement amounts, taking into account the terms and conditions of the policy.
As claim-specific details cannot be discussed publicly, if there is anything further you'd like us to clarify, please contact our Customer Experience team directly. If you remain unhappy following our Final Decision, you also have the option of referring your complaint to the Financial Ombudsman Service within the timeframe outlined in our letter.
Kind regards,
The MPID Customer Service Team
Very easy to navigate and a great price
20 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We're pleased to hear you found our website easy to navigate and that our cover offered great value.
We appreciate you choosing MPID and hope you continue to have a positive experience with us.
Kind regards,
The MPID Customer Service Team
Seem very efficient.
13 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Paul,
Thank you for your review. It's great to hear your first impression has been such a positive one and that you've found us efficient.
We appreciate your feedback and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Very easy to use and a great price.
17 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We're delighted to hear you found arranging your insurance quick and straightforward, and that you were happy with the price.
We really appreciate you choosing us and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
great mobile phone insurance with reasonable price
Very great mobile phone insurance provider with exceptionally low price to insure precious smartphones like mine for 5 years in a row.
The service is amazing but it would be nice if they will allow me and anyone to add a device bought 2 or 3 years ago I have proof of purchase. It’s what it is.
18 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mr Rekhaye,
Thank you for your continued support over the past five years. It's fantastic to know you've found our cover good value and that you've had such a positive experience with our service.
We also appreciate you sharing your thoughts about covering devices purchased a few years ago. Customer feedback like yours is always valuable and helps us understand what matters most to our customers.
Thanks again for taking the time to leave your review.
Kind regards,
The MPID Customer Service Team
So far I have had no reason to use my…
So far I have had no reason to use my insurance but it's nice to have it if anything does go wrong
11 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi William,
Thank you for your review. It's good to know you have the reassurance of having cover in place, even though you haven't needed to use it.
We appreciate you choosing us and hope your device stays safe, but we're here if you ever need us.
Kind regards,
The MPID Customer Service Team
I couldn’t be insured on one phone as…
I couldn’t be insured on one phone as it had a screen protector on it. So had to cancel. Was advised no one would insure it as it couldn’t be confirmed there were no scratches or cracks under protector. Went to another insurer and completed policy in 2 minutes without a problem!!
10 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Justine,
Thank you for taking the time to share your feedback. I’m sorry to hear that the verification process led you to cancel your policy.
I appreciate how frustrating this must have been, particularly as you were keen to arrange cover. Our verification requirements are in place to confirm the condition of a device before cover can begin, but I'm sorry this wasn't the experience you were hoping for.
If you'd like us to review what happened or discuss your experience further, we'd be happy to hear from you.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you had a good experience with our customer service.
We appreciate you taking the time to leave a review and are delighted we could help.
Kind regards,
The MPID Customer Service Team
Paid for two years won’t cover tablet when damaged
Paid for two years, have the device order acknowledgement from Amazon, but as it doesn’t have the serial number they now won’t cover the repair of my tablet or return my two years of payments.
15 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi S Wattam,
Thank you for taking the time to share your concerns. I’m sorry to hear there appears to have been a misunderstanding regarding the current position of your claim.
To clarify, a decision has not yet been made on your claim and it has not been rejected. We are sorry to hear that you have been left with the impression that we will not cover the repair.
We will be getting in touch with you directly to discuss this and clarify where matters currently stand.
Kind regards,
The MPID Customer Service Team
Good price for the amount of cover
15 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi David,
Thank you for your feedback. It’s great to hear you’re happy with the price and the level of cover provided.
We appreciate you choosing us and taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Fully comprehensive cover for a…
Fully comprehensive cover for a competitive price what more do you need?
14 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. It's fantastic to hear you're happy with the level of cover and found the price competitive.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The MPID Customer Service Team
Competitive price
Competitive price, as far as insurance product goes would be unfair to comment as hopefully never have to use it in anger. All said website and process to organise was fairly straightforward.
6 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your balanced feedback. I’m pleased to hear you found the price competitive and the website and setup process straightforward.
We completely understand that it’s difficult to comment on the full experience without having needed to make a claim.
Thank you for taking the time to share your experience so far.
Kind regards,
The MPID Customer Service Team
Excellent service quick response
Excellent service quick response
10 juli 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Joanne,
Thank you for your kind feedback. I’m really pleased to hear you received excellent service and a quick response.
We always aim to provide prompt and helpful support, so it’s great to know that reflected in your experience.
Thank you for taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Great service and price
This is my 3rd year with the company. I did make a claim in a previous year. They were very helpful and I was very happy with the outcome. Customer service is important to me and that is why this company gets my business.
3 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Melanie,
Thank you for your wonderful feedback and for choosing to stay with us for a third year.
I’m really pleased to hear you had a positive experience when making a previous claim and that our team were able to help you through the process. It’s especially rewarding to know that our customer service has earned your continued trust and loyalty.
We truly appreciate your support and thank you for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Price is competitive for comprehensive…
Price is competitive for comprehensive insurance package, however I have never had to claim for insurance yet so am unable to comment on customer service in this respect.
2 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you found the cover comprehensive and competitively priced.
It’s completely understandable that you can only comment on the parts of the service you've experienced so far. We hope you never need to make a claim, but if you ever do, our team will be here to help and support you throughout the process.
Thank you for taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Good product at good price
22 juni 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you’re happy with the cover and found it to be good value for money.
We appreciate you taking the time to share your experience and your support.
Kind regards,
The MPID Customer Service Team
I took a picture with another phone
I took a picture with another phone, as per their instructions, showing the screen with the IMEI info; they checked, and the email response stated: "damaged". So Robotic and no reason provided, and how do you state such when the screen is visible, and the info is available.
1 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Baheer,
Thank you for taking the time to share your feedback. I’m sorry to hear the verification process has been frustrating for you.
I completely understand how disappointing it must have been to receive a rejection without the level of explanation you were expecting, particularly after following the instructions and providing the requested photograph.
We'd really like the opportunity to review this with you and help get the verification completed. If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm, and they'll be happy to look into this with you.
Kind regards,
The MPID Customer Service Team
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