Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Toon meer
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Lees wat reviewers zeggen
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
Bedrijf heeft geantwoord
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
952 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
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Antwoord van Mobile Phone Insurance Direct
Hi Danuta,
Thank you for the brilliant feedback! We’re delighted you’ve had such a positive experience with our customer service team.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great service always reply promptly…
Great service always reply promptly competitive prices
14 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Marianne,
Thank you for your kind feedback. It’s lovely to hear you’ve been happy with the service, particularly the prompt responses from our team and our competitive pricing.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thanks for the great feedback! We’re glad everything was easy and that you had a positive experience with our service.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great policy …
Easy to fill in form and quick insurance documents very happy with the price
13 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We’re glad you found the application easy to complete and received your insurance documents quickly.
It’s also lovely to hear you’re happy with the price. We appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Bad explanation as to why my picture…
Bad explanation as to why my picture for my phone insurance was rejected, multiple times told that the phone was damaged when there’s 0 damage at all
13 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Waddy,
Thank you for your feedback. We’re sorry to hear how frustrating the verification process has been, particularly after submitting your photos multiple times without feeling you received a clear explanation for why they were rejected.
We’d be happy to look into this further and clarify exactly what is required to complete the verification. Please contact our customer service team so we can review this with you directly and help get things resolved.
Kind regards,
The MPID Customer Service Team
Easy to renew for continued peace of…
Easy to renew for continued peace of mind should anything happen!!
4 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for renewing with us. We’re glad the process was easy and that having your cover in place gives you continued peace of mind.
We appreciate your ongoing custom and your feedback.
Kind regards,
The MPID Customer Service Team
Process was extremely quick and easy to…
Process was extremely quick and easy to complete from start to finish.
12 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Lauren,
Thank you for your lovely review. It’s fantastic to hear the whole process was quick and easy for you from start to finish.
We appreciate you choosing MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Great value insurance
Great value insurance! Documentation is also very clear and so terms of cover are easy to understand.
2 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi KS,
Thank you for your feedback. We’re delighted you’ve found the cover to be great value and, just as importantly, the documentation clear and easy to understand.
We appreciate you taking the time to share your experience and for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Susan,
Thank you for your feedback. It’s great to hear you found everything easy and efficient.
We appreciate you choosing MPID and taking a moment to leave us a review.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Mr Barker,
Thank you for your review. We’re glad to hear your renewal was easy to complete and that having your cover in place gives you peace of mind.
We appreciate you continuing to choose MPID.
Kind regards,
The MPID Customer Service Team
Great work susan
Susan was very helpful in dealing with new quote for a new device
6 augustus 2026
Review zonder uitnodiging
Antwoord van Mobile Phone Insurance Direct
Hi Blake,
Thank you for your lovely feedback about Susan. We're delighted to hear she was so helpful in arranging a quote for your new device.
We'll be sure to pass your kind comments on to Susan – she'll really appreciate the recognition.
Kind regards,
The MPID Customer Service Team
Quick and easy upgrade
28 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Trevor,
Thank you for your review. It's great to hear your upgrade was quick and easy.
We appreciate you taking the time to share your feedback and are pleased we could make the process straightforward.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Sarah,
Thank you for your kind review. We're so pleased to hear you've had a great experience with our service.
Your feedback is greatly appreciated, and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Miss Rolfe,
Thank you for your review. We're delighted to hear you've had a good experience with our service.
We appreciate you taking the time to share your feedback and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Graham,
Thank you for your review. We're pleased to hear activating your policy was simple, straightforward, and hassle-free.
We appreciate you choosing MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Pia,
Thank you for your fantastic review. We're delighted to hear you found everything so easy.
Making things simple for our customers is exactly what we aim for, so it's great to know that was your experience.
Kind regards,
The MPID Customer Service Team
Easy to set up and great price
24 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mrs Matthews,
Thank you for your lovely review. It's wonderful to hear you found the setup process quick and straightforward, and that our cover offered great value.
We really appreciate your feedback and your decision to choose MPID.
Kind regards,
The MPID Customer Service Team
Very good and value for money
30 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Nigel,
Thank you for your review. It's great to hear you feel our cover offers good value for money.
We appreciate you choosing MPID and taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Verification photo instructions need to be clearer
Clearer instructions required to minimise the attempts to submit verification photos - it does not state that a protective cover or screen protector should be removed
30 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi Cat,
Thank you for your feedback. We appreciate you highlighting this, and we're sorry the verification process wasn't as clear as it could have been.
Your comments about making it clearer that protective cases and screen protectors should be removed before taking verification photos are appreciated and will be shared with the relevant team for consideration.
Thank you again for taking the time to help us improve.
Kind regards,
The MPID Customer Service Team
They dont inform upfront what they…
They dont inform upfront what they require or need to assess before Insuring an older device. It is a waste of time.
29 juli 2026
Antwoord van Mobile Phone Insurance Direct
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you found the process frustrating.
We appreciate your comments regarding the information provided before insuring an older device. Customer feedback like yours is valuable, and we'll take it on board as we continue to review our customer journey.
Thank you again for sharing your experience.
Kind regards,
The MPID Customer Service Team
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