Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
When trying to renew (after logging in) basic information such as name, address etc was requested. This should be pulled from the account/ policy info. Anak when trying to locate phone info from th... Toon meer
Bedrijf heeft geantwoord
I asked for a renewal by email the response was super quick and professional service by a human The whole process was finalised within the hour in a friendly courteous manner So refreshing in this... Toon meer
Bedrijf heeft geantwoord
I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Geschreven door het bedrijf
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contactgegevens
Get money off insurance with MPID
4,5
Uitstekend
951 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Arranged with ease
Arranged with ease. Quick to get through when had to ring and efficient to deal with query.
27 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thanks for sharing your experience. It’s good to know arranging your cover was straightforward and that when you needed to call, you were able to get through quickly and have your query dealt with efficiently.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Sneaky Renewal With No Price Indicator
Policy auto renewed and policy details sent; but absolutely no mention of the price it’ll cost.
Has it gone up drastically?
Quite sneaky.
3 september 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
We understand why you’d want the renewal price to be clear, particularly before your new period of cover begins.
We’re sorry this wasn’t apparent from the information you received. Please contact our customer service team and we can confirm your renewal premium and answer any questions you have about your policy.
Kind regards,
The MPID Customer Service Team
Easy to follow and take out.
24 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Hilary,
Thanks for leaving us a review. We’re glad you found everything clear and easy to follow when arranging your cover.
We appreciate your feedback.
Kind regards,
The MPID Customer Service Team
Have only just started using the phone…
Have only just started using the phone insurance. Very easy process to register my phone. The price is very reasonable for the phone insurance. Haven't had to use their services
22 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Gwen,
Thanks for sharing your first impressions. It’s lovely to hear that registering your phone was straightforward and that you found the price reasonable.
We appreciate you choosing MPID for your cover.
Kind regards,
The MPID Customer Service Team
Great Price
Really easy to set up mobile phone insurance but when I came to add my smart watch it didn't list my Garmin Lily 2 and there was no way of adding it or asking questions. Great price though.
28 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Angela,
Thanks for taking the time to share this with us. It’s good to hear you found setting up your mobile phone insurance straightforward and were happy with the price.
We appreciate your feedback about not being able to find your Garmin Lily 2 or easily ask for assistance when adding it, and we’ll take this on board.
Kind regards,
The MPID Customer Service Team
Good efficient service easy to set up
28 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mr Williams,
Thanks for your feedback. We’re glad everything was easy to set up and that you found the service efficient throughout.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Easy quick and good value
I used a compare site to get quotes and Mobile Phone Insurance Direct offer the cheapest quote. On their own site the process was quick and simple to complete.
27 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Mrs Lovell,
Thank you for choosing us after comparing your options. It’s great to hear our price stood out and that completing your cover directly with us was quick and simple.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
I have had to resend a photo of my…
I have had to resend a photo of my email number a few times even though to me the picture is clear to me it gets rejected and therefore my phone is uninsured. It also takes the company quite a few days to review the picture.
19 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Helen,
Thank you for sharing your experience. We’re sorry to hear you’ve had to submit your verification photo several times and appreciate how frustrating this can be when the image appears clear to you.
We also understand your concerns around the time taken to review each submission. If you’re still having difficulty completing the verification, please get in touch with our customer service team so we can look into what is causing the photo to be rejected and help you with the next steps.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thanks for sharing your experience. It’s good to hear that getting a quote and arranging your cover was an easy process.
We appreciate you choosing MPID and taking the time to leave us your feedback.
Kind regards,
The MPID Customer Service Team
Quick and efficient .Good price .
24 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Katherine,
Thank you for your review. It’s great to hear you found the process quick and efficient, as well as being happy with the price.
We appreciate you taking the time to share your experience with us.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Vijay,
Thank you for your feedback. We’re pleased our team could assist with your renewal promptly and that you found the support helpful.
We appreciate you continuing your cover with MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Good customer service
14 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. We’re delighted you had a positive experience with our customer service team.
Your kind words are appreciated, and we’ll continue working hard to provide the same level of support whenever you need us.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Debbie,
Thanks for your feedback. We’re pleased to hear setting up your Direct Debit was easy and hassle-free.
We appreciate you choosing MPID and hope everything continues to run just as smoothly.
Kind regards,
The MPID Customer Service Team
Excellent communication.
15 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Andrea,
Thank you for your lovely feedback. Clear communication makes such a difference, so we’re delighted to hear this stood out during your experience with us.
We really appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We’re glad you’ve been happy with the service you received.
Your feedback is much appreciated, and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Simple processes
20 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Colin,
Thanks for your feedback. We’re glad you found our processes simple and straightforward.
We appreciate you choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
The company acts very swift on claims
The company acts very swift on claims. I didn't expect my phone to be back so quick. Excellent service 👏🏽
20 augustus 2026
Antwoord van Mobile Phone Insurance Direct
Hi Siyabonga,
Thank you for sharing your claims experience. It’s fantastic to hear your phone was returned much sooner than you expected and that you were impressed with the service you received.
Your feedback will mean a lot to the team involved in getting your phone back to you so quickly.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Richard,
Thanks for your review. It’s great to hear getting your cover set up was quick and easy, and that you’re happy with the monthly price.
We appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Ron,
Thank you for your feedback. We’re pleased you found the online process easy to complete and were happy with the price of your cover.
Thanks for choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Antwoord van Mobile Phone Insurance Direct
Hi Danuta,
Thank you for the brilliant feedback! We’re delighted you’ve had such a positive experience with our customer service team.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
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