There is no button or instructions to delete your account on the Modakawa website. So I've mailed the customer service team. I've asked several times to delete my account and just won't do it. They o... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Well it was a bit complicated fullfilling my order. But the support was effective and in the end I got the items I had payed for. Thank you. I do like the outfits I got thoughhhh :3 (Hence the 4 s... Toon meer
Bedrijf heeft geantwoord
I've ordered twice now, once like 4 years ago and came back recently, and i'm happy to say that quality is as good as 4 years ago and shipping was as fast as well. There was a small issue with my orde... Toon meer
Bedrijf heeft geantwoord
I've been shopping at Modakawa, and I have to say their clothes are a refreshing change from what you typically find in both retail stores and online shops. They're fun and cute, offering a unique s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Explore new kawaii fashion in cute clothes, kawaii hoodies, cosplay costumes and cosplay wigs with low price and fast worldwide shipping! All products are carefully chosen with love.
Contactgegevens
Unit 1402B 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mongkok, Kowloon, 999077, Hong Kong, Hong Kong
- +852-67342418
- cservice@modakawa.com
- modakawa.com
3,7
Gemiddeld
818 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Says I received my items but they never…
Says I received my items but they never arrived and I can't get in contact with customer service.
11 april 2026
Review zonder uitnodiging
Antwoord van Modakawa
We are sorry for the inconvenience that we caused.We cannot find any order under your name Chandler Phillips.Could you pls tell us your order details so that we could check for you？Or if you have any questions or need further assistance, please feel free to contact us via email （the customer service email address：contact@mail.modakawa.com） and they will serve you as soon as possible.
Well it was a bit complicated…
Well it was a bit complicated fullfilling my order. But the support was effective and in the end I got the items I had payed for. Thank you.
I do like the outfits I got thoughhhh :3
(Hence the 4 stars)
5 april 2026
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind review! 😊 We're thrilled to hear that our customer care team was able to resolve the issue promptly and that you’re happy with your order. It's great to know that you're loving your items, and we truly appreciate your trust in us.
We look forward to serving you again soon! 💖
No delete account button and the customer service team won't do it.
There is no button or instructions to delete your account on the Modakawa website. So I've mailed the customer service team. I've asked several times to delete my account and just won't do it. They only answer "just ignore it if you dont want it anymore.It does not matter" "Please do not worry that we will not charge you any even though you said there is your account on our store.It's okay." "it is okay,and we also will not charge you."
No it is not okay. Just delete my account from your website as asked.
3 april 2026
Review zonder uitnodiging
Antwoord van Modakawa
We sincerely apologize for the frustration caused and for the earlier unsatisfactory responses from our new staff member.
We have now successfully deleted your account from our website as requested. Thank you very much for your feedback — it helped us realize that our previous process was not clear enough.
We are happy to share that we have upgraded our system, and moving forward, customers will be able to delete their accounts themselves directly on our website. We hope this improvement will make the process much easier in the future.
Thank you again for your patience and for helping us improve our service.
Great Contact and Service!
Great contact and service through the entire order. Jeans feel high quality. Not bad shipping times (22 days for my location in Canada from date of order). Thanks!
22 februari 2026
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of your jeans and that our customer service supported you throughout the entire process.
We also truly appreciate your patience with the shipping time to Canada — international delivery can sometimes take a little longer, so it means a lot that you found it reasonable. 😊
Thank you again for your support! We hope you enjoy wearing your jeans and look forward to serving you again in the future. 💙
Great Quality and Customer Service
I've ordered twice now, once like 4 years ago and came back recently, and i'm happy to say that quality is as good as 4 years ago and shipping was as fast as well. There was a small issue with my order but it was resolved quickly, the customer service was kind and the end result was definitely in my favour. I'm looking foward to buying again.
23 januari 2026
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind words and for coming back to us after all these years!
We’re truly happy to hear that the quality and shipping met your expectations again, and that our customer service was able to resolve the issue quickly and to your satisfaction.
Your continued support means a lot to us, and we look forward to serving you again in the future!💖💖
Fast response
The products come exactely as they are shown on the website. When I wrote to costumer service I got a fast and friendly response.
27 december 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for taking the time to share your experience! 🌟
We’re really happy to hear that the products matched what you saw on our website and that our customer service team was able to assist you quickly and kindly. Your satisfaction truly means a lot to us and motivates us to keep improving.
Thank you again for your trust and support—we hope to see you again soon! 💛
Scam site
Scam site. This site sells low-quality clothing that doesn't resemble the items advertised at all. Also, they make the return of said items impossible.
13 december 2025
Review zonder uitnodiging
Antwoord van Modakawa
Dear Customer,
We’re sorry to hear that you feel this way. We would genuinely like to look into your case and help resolve the issue. Could you please provide your order number so we can review the details of your purchase?
Please note that we do support returns in accordance with our return policy. Once we have your order information, our team will be able to explain the return process clearly and assist you further.
We hope you’ll give us the opportunity to address your concerns properly.
I made a purchase but never received a…
I made a purchase but never received a confirmation email. I reached out through email, but haven't received it yet.
UPDATE: The staff from the store just replied to my email and sent me the confirmation.
30 november 2025
Review zonder uitnodiging
Antwoord van Modakawa
Dear customer,
Thank you for your review. We’re sorry to hear that you didn’t receive your confirmation email.
Our team will quickly investigate and follow up within 24 hours（Excluding weekends and holidays） as soon as we receive this information.
Generally speaking, after placing an order, you will receive an order confirmation email and shipping notification in your mailbox, if you have not received it, please check your spam or you can contact us to check it for you.
We have already re-sent your order details to your email address, so please check your inbox again — and don’t forget to check your spam/junk folder as well, as emails may sometimes be filtered there. If you still don’t see it, please feel free to contact us any time and we will be happy to assist you again.
Generally, after placing an order, customers will receive an order confirmation and later a shipping notification. To avoid missing future emails, please mark contact@mail.modakawa.com
as “not spam.”
We’re here to help, so please reach out if you need further assistance.
Great quality and fast!
The quality of the closes is great, and the designs are really pretty, cute and eye catching! Just make sure to size up twice! (Ex: if you wear XL clothes, maybe consider getting 3XL!)
20 november 2025
Review zonder uitnodiging
Antwoord van Modakawa
Dear customer,
Thank you for your wonderful feedback! We’re so glad you love the quality and designs of our clothes. 💖
And thank you for the helpful sizing tip — it will definitely assist other shoppers! If you ever need help choosing the right size, feel free to reach out to us anytime. We’re always happy to assist!
Great items to choose from
Great items to choose from. Delivered on time.
8 november 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind review! We’re happy to hear that you enjoyed our selection and that your order arrived on time. We appreciate your support and hope to serve you again soon! 💖
Great service and perfect fit
Very happy with my purchase! The support team responded quickly and was really helpful with my questions. The clothes look exactly like in the pictures and the sizing is perfect. Highly recommend!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind words! 💖 We’re thrilled to hear you’re happy with your purchase and that our support team could help. It’s wonderful to know the clothes fit perfectly and look just like the pictures. We truly appreciate your recommendation! 🌟
Size and material
Despite ordering a large, the items I bought didn't quite fit the way the sizing would assume, maybe adding a way for each item type to explain size charts with the actual numbers would help? beyond that, loved everything, it was both comfortable and felt good in the materials department. only complaint is the size issue, which a warning to order a size larger could help!
19 oktober 2025
Review zonder uitnodiging
Antwoord van Modakawa
Dear customer,
Thank you so much for your feedback! We’re happy to hear that you loved the comfort and material quality. We truly appreciate your suggestion about adding more detailed size charts — that’s a great idea, and we’ll work on improving this to help future customers choose the best fit.
Schöne Idee aber halbherzige Umsetzung
Der Versand hat 4 Wochen gedauert, also etwas lang, aber noch ok. Auch das Material selbst war doch überraschend dick, allerdings sah der Rock auf den Produktfotos wesentlich voluminöser aus und fällt in echt also nicht annähernd so schön. Auch passt er zwar gut an der Taille aber der Gummizug hat so wenig Spiel, dass er nicht über die Hüfte geht. Die Ärmel vom Pullover sind ca 10cm zu kurz (im Produktfoto sind sie sogar umgeschlagen also theoretisch extra lang) und er ist viel gelblicher als beworben. Auch geht der Schlitz zu hoch und er geht am Anfangspunkt des Schlitzes schon auf. (direkt nach dem Öffnen des Paketes) Sehr enttäuschend für den Preis.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Modakawa
Vielen Dank für Ihr ausführliches Feedback. Es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung nicht ganz zufrieden sind. Die Versandzeit kann aufgrund internationaler Logistik leider etwas länger dauern, aber wir arbeiten ständig daran, sie zu verkürzen.
Unsere Produktfotos werden unter professionellem Licht aufgenommen, wodurch es gelegentlich zu kleinen Farb- oder Formunterschieden kommen kann. Wir nehmen Ihre Anmerkungen jedoch sehr ernst und werden sie an unser Produktionsteam weiterleiten, um die Passform und Darstellung zu verbessern.
Bitte kontaktieren Sie uns mit Ihrer Bestellnummer, damit wir Ihnen individuell weiterhelfen können. 💛
I buy from Modakawa very often
I buy from Modakawa very often. The clothes are really nice and not expensive.
2 juni 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind words! 🌸 We’re delighted to hear that you enjoy shopping with us and love our clothes. We look forward to bringing you more cute and affordable styles! 💖
Gerne wieder
Versand hat etwas gedauert, aber gute Qualität und schneller Kundenservice. Gerne wieder
18 september 2025
Review zonder uitnodiging
Antwoord van Modakawa
Vielen Dank für Ihr Feedback! 😊 Es freut uns, dass Sie mit der Qualität und unserem Kundenservice zufrieden sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
sooooo sigma soft comfy hoodie
25 augustus 2025
Review zonder uitnodiging
Antwoord van Modakawa
Yay! 💖 We’re so glad you’re loving the hoodie — soft and comfy is exactly what we aim for!
Absolutely adorable clothing
Absolutely adorable clothing! Fits great, amazing designs and feel great while wearing
29 augustus 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind words! 🌸 We’re thrilled to hear that the clothing fits perfectly and feels great to wear. It means a lot to us that you’re enjoying both the design and comfort!
no complaints
good quality clothing, as expected. arrived in a reasonable timeframe. no complaints here ✌🏻
26 augustus 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you so much for your kind words! 💖 We’re really glad to hear you’re happy with the quality and delivery. Your support means a lot to us. Hope to see you again soon! ✨
Sehr gut
Habe schon mehrmals von dort bestellt, zuverlässig und die Qualität passt auch also alles top!👍🏻
26 juli 2025
Review zonder uitnodiging
Antwoord van Modakawa
Vielen lieben Dank für dein Vertrauen und dein tolles Feedback! 😊 Wir freuen uns sehr, dass du zufrieden bist – bis zum nächsten Mal! 💖
They stole the designs of a friend of…
They stole the designs of a friend of mine and are trying to sell them as theirs. No mention , just plain content thieving.
11 juni 2025
Review zonder uitnodiging
Antwoord van Modakawa
Thank you for sharing your feedback. We take all comments seriously and strive to uphold the highest standards of integrity and creativity in everything we do.
We want to assure you that originality is at the heart of our design process. All our products are either independently created or developed in collaboration with talented and innovative designers whose work we deeply respect. We’re proud to partner with these creative minds to bring unique and delightful designs to our customers.
Regarding social media comments, our goal is to maintain a positive and respectful community. We only remove content that violates our platform’s guidelines (e.g., spam, offensive language, or misinformation). If you believe a comment was removed in error, please let us know—we’re happy to review it.
We truly value your perspective and would welcome the chance to address any concerns directly. Feel free to reach out to us at contact@mail.modakawa.com for further discussion.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.