I received one package without another email with another tracking and now I’m worried I won’t receive my other orders. Also, the quality of the “Palestinian” Dhua red 2 piece set isn’t good. It’s ver... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love this website. It's easy to use, and mostly has free shipping which is amazing!!! I think the categories should be properly thought out and function well. I think it just needs some more selecti... Toon meer
Bedrijf heeft geantwoord
The modal scarves are my absolute GO-TO for Ramadan! The fabric is so soft and flows perfectly, and I always get compliments whenever I wear them. The colors are GORGEOUS, and they stay just as beauti... Toon meer
Bedrijf heeft geantwoord
Je ne recommande pas du tout. Plus jamais je commanderais sur ce site. Ayant payé en plus la livraison express je reçois la commande avec deux semaines de retard. Un des articles est arrivé taché, le... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MODASTY is a platform for modest fashion lovers to explore, connect, and shop for their favourite modest, cultural, and ethnic clothing - all while supporting multiple small modest fashion businesses. For the first time ever, through MODASTY, modest fashion shoppers and sellers can connect in one place with one seamless transaction.
Contactgegevens
2,6
Slecht
122 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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I got something different than the…
I got something different than the picture you have on the website
20 mei 2026
I have not received my package and no…
I have not received my package and no body has contacted me about it. I have contacted multiple times.
7 mei 2026
The abaya is nothing like the picture
Update:
They told me to send it back but want me to pay $32 in shipping! When I asked them about shipping they completely disappeared. Horrible customer service!
The abaya is nothing like the picture. It’s cheap fabric and horrible sritching
22 februari 2026
Antwoord van MODASTY
We’re really sorry to hear that the abaya did not meet your expectations. This is definitely not the experience we want for our customers.
We’ve reached out to you via email to let you know that you’re welcome to return the item for a full refund, and we’re happy to guide you through the process to make it as smooth as possible.
Please feel free to reply to our email if you need any assistance—we’re here to help!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
My order didn’t arrive even though I…
My order didn’t arrive even though I received a notification to say that the order had been delivered I emailed Modasty I waited for a couple of days no response so I went back to the website about my never arrived order even that I didn’t receive no response no new order given to me neither Modasty refund my order
I genuinely ordered the abaya for a wedding to attend to in April but now with absolute disappointment & disgruntled & neglected by which no professional response given to me
2 maart 2026
Antwoord van MODASTY
Thank you for your feedback! Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines!
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially with an important event coming up. We’d like to clarify that this case has since been resolved.
At the time, your order was not marked as delivered on our end, and there may have been a delay or syncing issue with the tracking information shown on the Shop app. Following this, your order from Istehya was unfortunately cancelled, and a full refund was processed to your original method of payment.
Unfortunately, while your order had already been processed and was ready for dispatch, Istehya is currently unable to fulfill and ship orders due to the ongoing war, which has impacted operations and logistics as they are based in India. Istehya sincerely apologizes for this situation, as do we. This is completely outside of their control, and we truly appreciate your understanding during this time.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Had such a great experience with this…
Had such a great experience with this muslim owned modesty store. The clothes came just how I expected! Will buy from hear again.
10 februari 2026
Review zonder uitnodiging
Antwoord van MODASTY
Thank you for your feedback!
We’re so happy to hear you had a great experience and that everything arrived just as expected! Your support of our Muslim-owned marketplace truly means so much to us. We look forward to having you shop with us again soon.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I bought 3 winter abayas from this…
I bought 3 winter abayas from this website for the upcoming cold Ramadan. Ordered them on Jan 15 and delivered by Jan 26. Great quality and can’t wait to wear them soon. Will be getting more for my sisters!
15 januari 2026
Review zonder uitnodiging
Antwoord van MODASTY
We’re so happy to hear your winter abayas arrived quickly and that you’re loving the quality! It means so much that you chose us to prepare for Ramadan, and we hope they keep you warm and comfortable throughout the season.
We can’t wait to help you find beautiful pieces for your sisters too — thank you for your support!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
my favorite website for modest clothing…
my favorite website for modest clothing - great customer service from Sarah and amazing selection. Shipping takes about 1-2 weeks but thats expected from small businesses!
5 januari 2026
Review zonder uitnodiging
Antwoord van MODASTY
Thank you for your feedback!
We’re so happy to hear that you love shopping with us! Your kind words truly mean a lot, and we’re especially glad you’ve had a positive customer service experience and enjoyed our selection. We appreciate your understanding and support of the small businesses we work with.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I finally found a marketplace for modest clothing !!!
I love this website, everything that I could think of and more is listed here that otherwise I would not been able to find. Their prices are affordable and I would def buy from them again
2 februari 2026
Review zonder uitnodiging
Antwoord van MODASTY
Hi Danya!
We’re thrilled to hear that you found everything you were looking for and more! It’s wonderful to know our platform helped you discover unique items at affordable prices, and we look forward to welcoming you back for future purchases.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I was nervous about ordering from here…
I was nervous about ordering from here because of the reviews but they had such a great collection of dresses for wedding guests that are affordable (less than $100 which is amazing compared to what is out there!!) so I took the risk and it delivered in 9 days even though it was holiday/christmas season!
I really recommend this site. After reading all the reviews, I think it’s important to be realistic and remember that this is a marketplace of small businesses and not amazon with next day delivery.
30 december 2025
Review zonder uitnodiging
Antwoord van MODASTY
Thank you for your feedback!
We’re so happy to hear you had a great experience and found the perfect wedding guest dress at such an amazing value! It means a lot that you gave us a chance and that your order arrived even during the busy holiday season.
We truly appreciate you highlighting the nature of our marketplace and supporting the small brands we work with.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Please dont waste time and money
Please dont waste time and money, its scams, you won't get what you order,
22 januari 2026
Review zonder uitnodiging
Antwoord van MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I didn’t get the order and no way to…
I didn’t get the order and no way to track and they don’t reply on my email
31 december 2025
Antwoord van MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
No happy with customer service
No happy with customer service, and they said I would receive my order in 5-7 days, but it has been a week and I still haven't received it.
24 oktober 2025
Antwoord van MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I NEVER GOT MY ORDER
I NEVER GOT MY ORDER. IT HAS BEEN A MONTH. 30$ JUST FOR IT TO NOT COME. I AM DISAPPOINTED.
7 juli 2025
Antwoord van MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Hijab modasty review :)
Great customer service and super fast shipping :) I got solid modal hijabs from here and they’re so breathable and just a good range of colours! Great affordable option for hijabs ❤️
3 juli 2025
Review zonder uitnodiging
Antwoord van MODASTY
Hi Maryam,
Thank you so much for your kind words! We’re thrilled to hear that you loved the product and had a great experience with our service. Your support means the world to us! 😍
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Antwoord van MODASTY
Hi Sonia!
Thank you for your review! We’re sorry to hear you haven’t received your order yet, but according to the tracking information, it’s on its way and should be delivered any day now. Please check your email for your tracking number, and feel free to reach out to us if you need help locating it.
We’re confident you’ll love your order once it arrives! If so, we’d be truly grateful if you could consider updating your review.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don’t bother
Poorly made clothing made in China. The quality is terrible and the sizing is way off. Looks Nothing like it did online and the colour is like a dirty mint green. The green shirt for some reason has horrible brown buttons stitched on and is massively oversized. AVOID
12 juni 2025
Review zonder uitnodiging
Antwoord van MODASTY
Thank you for your feedback!
We’re very sorry to hear that the item did not meet your expectations in terms of quality, color, and sizing. We understand how disappointing it can be when a product looks different than anticipated.
As a marketplace, we work with many international brands, each with their own materials, sizing standards, and design details. Your feedback is valuable, and we will be sharing it directly with the brand to help improve product representation and quality consistency.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Je ne recommande pas du tout
Je ne recommande pas du tout. Plus jamais je commanderais sur ce site. Ayant payé en plus la livraison express je reçois la commande avec deux semaines de retard. Un des articles est arrivé taché, les emballages déjà ouvert et visiblement déjà utilisé. Aucun professionnalisme. Mêmes les articles au marché sont de meilleurs qualité.
Je demande un remboursement et je suis encore en attente de réponse.
14 mei 2025
Review zonder uitnodiging
Antwoord van MODASTY
Hi Julie!
Thank you for your feedback!
Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines. We’re truly sorry to hear about the delay and condition of your order. That is absolutely not the experience we want for our customers, and we completely understand your frustration.
We also wanted to kindly ask if you could confirm the brand you purchased from, as we do not offer expedited shipping and want to ensure we're reviewing the correct order and website associated with your experience.
Regarding the stained and previously opened item, we’d be happy to review your refund request. Could you please email us at support@modasty.com with your order number and any photos you may have? Our team is here to help and will do everything we can to resolve this for you quickly.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
My item is not like the photos
My item is not like the photos. The quality is extremely poor. It is not even the same colors as the item i ordered.
11 april 2025
Antwoord van MODASTY
Hi Nisrin,
We’re really sorry to hear that the item you received didn’t match your expectations. This is definitely not the experience we want for our customers. Could you please email us at support@modasty.com with your order details and photos of the item? We would love to assist you further and make sure the issue is resolved as quickly as possible.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don’t buy from here
Don’t buy from here. They’re very unhelpful and don’t want their items back when you want to return them. I’ve been trying for a month now to process a return but they either are unresponsive or find loopholes around the situation. The customer service rep asked me to measure the abaya out with measuring tape and send pics with the tape measuring to make sure I’m not lying about it being too big. Guess what? I did all that and still no response .
8 april 2025
Review zonder uitnodiging
Antwoord van MODASTY
Thank you for your feedback!
We’re truly sorry to hear about your experience and understand how frustrating this must have felt. That is not the level of communication or support we aim to provide, and we sincerely apologize if you felt unheard during this process.
In some cases, brands may request measurements or photos to better understand sizing concerns before approving a return, but we understand how this can feel inconvenient and upsetting. We’re sorry if the follow-up you expected did not come through in a timely manner.
Your feedback is important to us, and we are reviewing this internally to improve how we handle return-related communication moving forward.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
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