I received one package without another email with another tracking and now I’m worried I won’t receive my other orders. Also, the quality of the “Palestinian” Dhua red 2 piece set isn’t good. It’s ver... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love this website. It's easy to use, and mostly has free shipping which is amazing!!! I think the categories should be properly thought out and function well. I think it just needs some more selecti... Toon meer
Bedrijf heeft geantwoord
The modal scarves are my absolute GO-TO for Ramadan! The fabric is so soft and flows perfectly, and I always get compliments whenever I wear them. The colors are GORGEOUS, and they stay just as beauti... Toon meer
Bedrijf heeft geantwoord
Je ne recommande pas du tout. Plus jamais je commanderais sur ce site. Ayant payé en plus la livraison express je reçois la commande avec deux semaines de retard. Un des articles est arrivé taché, le... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MODASTY is a platform for modest fashion lovers to explore, connect, and shop for their favourite modest, cultural, and ethnic clothing - all while supporting multiple small modest fashion businesses. For the first time ever, through MODASTY, modest fashion shoppers and sellers can connect in one place with one seamless transaction.
Contactgegevens
2,6
Slecht
122 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Don’t buy you won’t get your items
I placed an order and paid for it it’s been a month and I did not receive my order or any updates about my order. I have tried contacting them multiple times, by email and instagram and have not heard anything back. Ripped me off. Shame on brands and companies who do things like this especially in such a hard time in the world financially
19 maart 2025
Antwoord van MODASTY
Hi Mariah,
We sincerely apologize for the frustration you've experienced, and we completely understand your concerns. After investigating your case, we discovered that the brand you ordered from did not update their inventory or communicate the delay in order fulfillment with us. This led to a lack of updates on your order.
However, we have already issued a full refund for your purchase, and we’re happy to confirm that this has now been resolved. We value your feedback and are working closely with our vendors to improve communication and avoid such issues in the future.
Thank you for your patience, and we truly apologize for the inconvenience.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Beautiful product and exceptional…
Beautiful product and exceptional service! 😍
1 maart 2025
Review zonder uitnodiging
Antwoord van MODASTY
HI Maya,
Thank you so much for your kind words! We’re thrilled to hear that you loved the product and had a great experience with our service. Your support means the world to us! 😍
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don't get me wrong I loved the abaya however the LATE DELIVERY & IGNORED EMAILS I didn't like.
So, I ordered my abaya on the 13th of March and I finally got it on the 31st a day after Eid but the entire experience was frustrating.
Communication is terrible I emailed them, about my package they basically told me it's not their problem since they're a marketplace (like Amazon, Temu, and AliExpress are also marketplaces but still provide people with information on their order). I wanted to ask more questions and emailed them two more times (a day apart), but they completely IGNORED me, no response was given.
Another thing worth saying is that you aren't able to track your order. They don't provide you with the carrier that is going to be used, or the tracking number for you to even track it. They just send you a link to an app called Shop, which just says, ready to ship. That's it. That's all there is to it.
I had ordered this abaya for Eidul Fitr and the delay left me without anything to wear for the occasion. But alhamdulilah I was a able to buy an Abaya last minute in person.
I’m sharing this so others know what to expect. If you want reliable shipping and customer service, I wouldn’t recommend ordering from this site. But to be on the safe side I guess order more than a month in advance.
13 maart 2025
Antwoord van MODASTY
Thank you for your feedback! Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines!
We’re truly sorry to hear how frustrating this experience was for you, especially knowing the abaya arrived after Eid. We completely understand how disappointing that must have felt when you had ordered it specifically for the occasion.
We also sincerely apologize for the communication experience you described. That is not the level of responsiveness we aim to provide, and your feedback is being taken seriously as we work to improve how we support customers when they reach out about their orders.
Regarding tracking, many of our brands ship internationally and provide updates through the Shop app integration, but we understand how limited this can feel when you’re looking for more detailed tracking information. We are actively working on improving visibility around shipping updates for our customers.
We’re very glad to hear that you loved the abaya itself, but we’re truly sorry the overall experience did not match the quality of the product. Your feedback is valuable and helps us improve both communication and expectations around delivery timelines.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Love the Modal Hijaab
I chose a few different colours of the modal hijaab and they arrived in a timely manner. The hijaabs are very soft and comfortable for everyday. Their customer service is great too!
Thanks MODASTY.com <3
28 februari 2025
Review zonder uitnodiging
Antwoord van MODASTY
Hi Sarah,
Thank you so much for your lovely review! We're so glad to hear you’re enjoying the modal hijabs—they really are perfect for everyday wear. We’re also thrilled that you had a great experience with our customer service. Your support means everything to us! 💛
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Ramadan sign and lights
I purchased the hanging ramadan mubarak door sign and the cutest lights from Modasty. They really created the atmosphere I needed for Ramadan in my home. Love them and love Modasty!!
22 maart 2025
Review zonder uitnodiging
Antwoord van MODASTY
Hi Ilsa,
Thank you so much for your kind words! We're so happy to hear that the Ramadan door sign and lights helped create a beautiful atmosphere in your home. It means the world to us that MODASTY could be a part of your celebration. We truly appreciate your support and love!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I absolutely love Modasty’s Eid decor…
I absolutely love Modasty’s Eid decor balloons! The designs are beautiful, high-quality, and perfect for creating a festive atmosphere. They made our celebration extra special. Highly recommend!
15 maart 2025
Review zonder uitnodiging
Antwoord van MODASTY
Hi Anmul,
Thank you so much for your lovely review! We're thrilled to hear that the Eid décor balloons brought beauty and joy to your celebration. It means so much to us to be part of your special moments. We truly appreciate your recommendation and support!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I’m a French client and I loved that…
I’m a French client and I loved that the company replied to my messages quickly and delivered me answers to my questions
11 maart 2025
Antwoord van MODASTY
Hi Rania,
Thank you so much for your kind words! We're so glad to hear that our team was able to support you quickly and clearly—it means a lot to us that even across borders, you felt taken care of. We're grateful to have you as part of the MODASTY community!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I didn't receive my order?
I didn't receive my order,
What can i do now ?
Why you don't tell me when I receive my order
4 maart 2025
Antwoord van MODASTY
Hi Zuhra,
Thank you for your review! We just wanted to clarify that we stayed in communication with you regarding your order, and we’re so happy to see that it has since arrived—and that you loved it!
If you’re satisfied with your experience, we’d truly appreciate an updated review to reflect how everything turned out. Your feedback means a lot to us and helps other customers feel confident shopping with MODASTY!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
The Best Modal Scarves!!
The modal scarves are my absolute GO-TO for Ramadan! The fabric is so soft and flows perfectly, and I always get compliments whenever I wear them. The colors are GORGEOUS, and they stay just as beautiful even after washing. Can’t recommend them enough will be buying more!! ❤️
10 maart 2025
Review zonder uitnodiging
Antwoord van MODASTY
Hi HIbbah!
We're absolutely thrilled to hear that you love the modal scarves! Their soft, flowy fabric and stunning colors truly make them a perfect choice, especially for Ramadan. It’s wonderful to know they’ve been a staple in your wardrobe and that you continue to receive compliments when wearing them!
Thank you for your kind words and support—we can’t wait to have you shop with us again! 💕
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
poor communication
poor communication. order did not arrive at the time told it would arrive
3 maart 2025
Antwoord van MODASTY
Hi Nile!
Thank you for your review!
We’re sorry for any confusion regarding your order’s delivery time. Your order was placed on March 2, shipped within the stated processing time, and is currently in transit still within the estimated delivery of 5–7 business days. I see that you have already received your tracking number, which should provide the latest updates on your shipment’s status.
If you have any further questions or need assistance tracking your package, please don’t hesitate to reach out!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Antwoord van MODASTY
Hi Saja!
We truly value our customers and always strive to provide timely support. We are so sorry for any delays in response! Our records show that we responded to your email last month, and we’re happy to assist further if needed. Please check your inbox or reach out to us again—we’d love to help!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I placed an order in August 2024 and…
I placed an order in August 2024 and they refuse to answer my emails, or refund my money. Do not shop with them or your money will be stolen. They also delete comments on the instagram that identify them as stealing people’s money.
31 augustus 2024
Review zonder uitnodiging
Antwoord van MODASTY
Hi Solomon,
We take customer concerns very seriously and would never refuse to address an issue. Our team responds to all inquiries, and we encourage you to check your inbox or spam folder for our replies. If your issue remains unresolved, please reach out to our support team again, and we’ll be happy to assist you!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Stay Calm and Collected
Stay Calm and Collected : Don't let emotions drive your response.
Be Direct but Not Confrontational : You might say something like, ``I know this is a scam.
Avoid Sharing Personal Information : Do not provide any personal details or engage in further conversation.
Report the Scam
17 december 2024
Review zonder uitnodiging
Antwoord van MODASTY
Hi Mathilde!
Thank you for sharing your feedback. It seems like this might be a general cautionary comment rather than a direct review of your experience with MODASTY. We appreciate the emphasis on staying vigilant online and agree that protecting personal information and reporting suspicious activities is crucial.
If you encountered any specific issue or have concerns regarding our platform, we would be happy to assist you further. Please feel free to reach out to us directly at support@modasty.com
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Thank you!!
A big thank you to Sarah Khattab for her responsiveness and to the Istehya brand for their outstanding work. Yes, there is a bit of a wait, but it’s absolutely worth it! The Abayas are stunning, incredibly elegant, and of impeccable quality. I’m so happy to be traveling to Mecca with these beautifully crafted pieces that perfectly combine refinement and modesty. Highly recommend this shopping experience! Malika
5 december 2024
Review zonder uitnodiging
Antwoord van MODASTY
Dear Malika,
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you’re happy with your experience shopping with the Istehya brand and that the abayas exceeded your expectations. Knowing they’ll accompany you on your journey to Mecca makes it even more special. Your recommendation means the world to us, and we look forward to serving you again in the future.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Antwoord van MODASTY
Hi Sama,
Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines! We’re glad to hear that you’re happy with the quality of your item, though we apologize for the longer-than-expected delivery time.
We’re continuously working with our brands to improve shipping times and provide a better experience for our customers. Thank you for your patience and for sharing your feedback—it helps us grow!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Beautiful
Purchased 2 abayas for my girls. Ruffled Chiffon and palestian detail on sleeve. I was amazed at the quality of the product. Excellent quality . Size was perfect and pricing was reasonable. Will definitely be purchasing more items.
14 november 2024
Antwoord van MODASTY
Hi Susan!
Thank you for your wonderful feedback! We're thrilled to hear that you loved the quality, sizing, and pricing of the abayas for your girls. It’s always a pleasure to know our customers are satisfied with their purchases. We look forward to seeing you shop with us again soon!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Sister loved them so much 😍😍
My sister’s birthday was coming up and I really wanted to get her unique hijabs that matched her outfits. I got them in burgundy, indigo, yellow. And then I saw something I haven’t been able to find for a while, a Palestinian thobe. So I got them too. I’m so glad I came across this website
18 november 2024
Review zonder uitnodiging
Antwoord van MODASTY
Hi Omar,
We're so happy to hear that you found exactly what you were looking for, from unique hijabs in beautiful colors to a special Palestinian thobe. It means so much to us that our platform could help make your sister’s birthday extra special. Thank you for choosing MODASTY!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
great service
I ordered from here many times and I love the clothing. Quality is great and they were very easy to contact. I would definitely order from here again!
3 november 2024
Review zonder uitnodiging
Antwoord van MODASTY
Hi Laiba!
Thank you so much for your kind words and support! We're thrilled to hear that you love the clothing and had a great experience with our quality and customer service. We can't wait to have you shop with us again! 😊
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Customer service is very good
Customer service is superior to sales owners and they have good treatment. Thank you for customer service
19 november 2024
Review zonder uitnodiging
Antwoord van MODASTY
Dear Nesreen,
We're thrilled to hear that you had a great experience with our customer service team. Your kind words mean a lot to us, and we'll continue working hard to provide the best support possible. Thank you for your feedback! 😊
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Poor customer service.
I have asked for a return because the items were too small. I am still waiting for a return label that they said they would send me. It has been over a month and i have still not heard back.
30 september 2024
Antwoord van MODASTY
Dear Loredana,
We apologize for any inconvenience caused and want to assure you that your email regarding the return label has been responded to. Kindly check your inbox (including your spam/junk folder) for our reply. If you need further assistance, don’t hesitate to reach out—we’re here to help!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
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