Awful customers service. Not as described at all, I would never buy from this company again. Flooring was a totally different colour from the website and they refused to accept any return withou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic customer service (especially from a lady named Amreen). I had an issue with the colour of the fittings to go with my shower door and Amreen made the process as easy as possible. Thanks again... Toon meer
Bedrijf heeft geantwoord
Easy ordering with plenty of detailed techy drawings about my sink size. I particularly liked the excellent pre delivery emails informing me of the APC delivery company’s arrival time. My stainless... Toon meer
Bedrijf heeft geantwoord
I was struggling to find a stone cast shower tray in the size I needed 1800x800mm when I came across Modern Living Direct, ordering was straight forward with the tray being delivered promptly in just... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.
Contactgegevens
2 Duncombe Way, BD8 9SY, Bradford, Verenigd Koninkrijk
- 01274 541236
- sales@modernlivingdirect.co.uk
- modernlivingdirect.co.uk
4,2
Goed
74 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent sales experience but very poor aftersales
Excellent sales experience, but extremely poor aftersales.
I placed multiple orders with this company and spent a significant amount overall. The sales process was smooth and efficient, and I was genuinely impressed at the time.
Unfortunately, the aftersales experience has been entirely unacceptable.
I returned approximately £600 + VAT worth of items, all unused and in new condition. While some original packaging was not retained, the items themselves were intact, not installed, and not used. Many of these products were only supplied in basic wrapping to begin with, so this point has been overstated.
I was informed that none of the items were eligible for a refund. This blanket refusal was based on “condition” and “missing packaging”, with no proper item-by-item assessment or clear justification.
I also strongly dispute the claim that the vanity unit was damaged. It was in good condition when returned. If any issue occurred during transit, that should be properly investigated rather than assumed.
A complete refusal to refund under these circumstances is disproportionate and not consistent with UK consumer law, which allows customers to inspect goods without losing their right to a refund.
What is particularly disappointing is the rigid and dismissive approach taken, especially given the level of spend and the otherwise positive sales experience.
I have now raised this as a formal complaint and am seeking a full refund. If this is not resolved promptly, I will be pursuing the matter further.
I hope the company takes this opportunity to review the situation properly and resolve it fairly.
16 april 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your feedback and for your kind comments regarding the sales side of your experience.
We are sorry that you are unhappy with the outcome of your return.
We would like to clarify a few points regarding the items received back. The vanity unit was returned wrapped only in thin third-party cardboard packaging and had sustained significant damage to two corners, which was photographed and shared with you. Two toilet roll holders were also returned loose inside the vanity unit, with no packaging and without the installation materials, including the screw pack and instructions. In addition, two shower heads were included in the return, however these were not standalone products as supplied, but formed part of larger shower sets.
As the returned goods were not received in a condition suitable for resale, we were unfortunately unable to approve a refund. Photos were taken at the time of inspection and shared with you.
We appreciate that this is not the outcome you were hoping for. Your complaint has been noted and will continue to be addressed directly with you through the appropriate process.
Awful customers service - avoid
Awful customers service.
Not as described at all, I would never buy from this company again. Flooring was a totally different colour from the website and they refused to accept any return without a £70 fee, even to exchange.
Their support team were rude and unhelpful, and the quality of the product itself was poor.
1 april 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your feedback.
We are sorry to hear that you were disappointed with the flooring once it arrived.
We would, however, like to clarify that the issue raised was not that the product supplied was incorrect, but that the colour was not as expected once seen in person. As with many flooring products, colours can appear differently depending on screen settings, lighting, and surroundings, which is why we always recommend allowing for this when ordering.
We did not refuse a return. We advised that the order could be returned in line with our returns process, however collection and return costs would apply. The charge quoted was to cover those return costs rather than to prevent an exchange or return.
We are also sorry if you found our communication unhelpful, as this was certainly not our intention. We always aim to assist fairly and clearly within the terms of our returns policy.
We appreciate your comments and are sorry that, on this occasion, the product was not what you were hoping for.
Seemless process from order to delivery.
Easy ordering with plenty of detailed techy drawings about my sink size. I particularly liked the excellent pre delivery emails informing me of the APC delivery company’s arrival time. My stainless steel deep sink looks good quality and arrived in perfect condition .
17 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind feedback.
We are delighted to hear that you found the whole process seamless from ordering through to delivery. It is great to know the detailed technical drawings were helpful in choosing the right sink, and that the delivery updates provided clear information ahead of arrival.
We are also very pleased to hear your stainless steel deep sink arrived in perfect condition and that you are happy with the quality.
Thank you again for your order and for taking the time to share your experience.
Don't respond when you need support
I bought a kitchen tap from them and was initially pleased with the quick shipping. However the tap had imperfections and wasn't able to be used where I wanted it due to the lack of information on dimensions on their website and not using standard sized components.
I asked how to return the item for a full refund as is stated as an option kn their website and was asked for photos of the defect. I sent the requested photos immediately and now they are ignoring my messages. I just want to return the faulty item and get my money back as I have had to buy a tap from elsewhere now.
Do not use this company if you suspect you may need to use customer services at any point.
9 april 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your review. We can see this has now been resolved.
Fantastic customer service (especially…
Fantastic customer service (especially from a lady named Amreen). I had an issue with the colour of the fittings to go with my shower door and Amreen made the process as easy as possible. Thanks again and I would highly recommend using this company. The products are fantastic too... very good value for money
4 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your wonderful feedback.
We are delighted to hear that you were so pleased with both our service and the products you received. It is especially lovely to hear your kind comments about Amreen. She will be very pleased to know her help made the process as easy as possible for you.
We are also glad you are happy with the quality and value of the products.
Thank you again for your recommendation and for taking the time to share your experience.
Excellent product
Excellent product, good value and speedy delivery. Handy to be able to track the APC courier rather than using DPD. thank you!
30 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the product, the value, and the speedy delivery. It is also great to know that the APC tracking updates were helpful and made the delivery process easier to follow.
Thank you again for your order and for taking the time to share your feedback.
Great service.
Ordering was simple and processing time was exceptional. Ordered one day arrived the next.
1 april 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind feedback.
We are delighted to hear that you found the ordering process simple and that the turnaround from order to delivery exceeded expectations.
Thank you again for your order and for taking the time to leave a review.
Very efficient service
Very efficient service.
Helpful and knowledgeable support when I thought I had ordered the wrong thing.
Have not yet tried using the recirculating vent, but all parts in package as listed
1 april 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you found our service efficient and our support team helpful and knowledgeable when assisting with your order.
It is also great to know that everything arrived as listed and complete in the package. We hope the recirculating vent works perfectly for you once installed.
Thank you again for your order and for taking the time to share your feedback.
Super experience
The initial sales person on the phone was extremely helpful in acquiring what I needed. The ordering process was smooth and the goods arrived in a timely manner. A great experience and I will be buying from this company again if I need to. Excellent all round.
9 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that our team was able to help you find exactly what you needed and that the ordering process was smooth from start to finish.
It is also great to know that your goods arrived in good time and that you had such a positive experience overall.
Thank you again for your order and for your lovely comments. We look forward to assisting you again in the future.
Built in oven
Dealt with young man called Craig at showroom
Who ordered the appliance,
He was very helpful and answered all my questions
Delivery came on time and was packed very well would highly recommend.
23 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind feedback.
We are delighted to hear that Craig was able to help you in the showroom, answer your questions, and make the ordering process straightforward for you.
It is also great to know that your appliance arrived on time and was well packaged.
Thank you again for your recommendation and for taking the time to share your experience.
Great service
Delivery was very prompt and we were kept informed and given plenty of options
19 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that the delivery was prompt and that you felt well informed throughout the process, with plenty of options provided along the way.
Thank you again for your order and for taking the time to share your feedback.
Brilliant service
Brilliant service, helpful over the phone. Order delivered really quickly and was kept updated on progress. The tap we have ordered is perfect and was a really good price compared to all other retailers. Would recommend to others!
27 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you found our team helpful over the phone and that your order was delivered quickly, with clear updates throughout.
It is also great to know that you are pleased with the tap and felt it offered excellent value compared with other retailers.
Thank you again for your recommendation and for taking the time to share your feedback.
First class service and coms
First class service and coms
Lovely product
Would highly recommend
Thanks to all at Modernlivingdirect
23 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with both the service and communication, and that you are happy with the product.
Thank you as well for your recommendation and for taking the time to share your feedback. It is very much appreciated by all of us at Modern Living Direct.
Stone Resin shower tray - Great Value - Quick Delivery
Ordered Stone resin shower tray, arrived earlier than expected and great value for the quality received. would highly recommend and will be coming back for future bathroom fixtures.
25 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that your stone resin shower tray arrived earlier than expected and that you were pleased with the quality and value.
Thank you as well for your recommendation. We really appreciate your support and look forward to helping you again with any future bathroom purchases.
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were happy with the customer service and next day delivery.
Thank you again for your order and for taking the time to share your feedback.
Speedy delivery good service
23 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the speedy delivery and the service provided.
Thank you again for your order and for taking the time to share your feedback.
Premier Slate Stone Ultra-Slim 25mm Rectangular Shower Tray - White - 1800 x 800
I was struggling to find a stone cast shower tray in the size I needed 1800x800mm when I came across Modern Living Direct, ordering was straight forward with the tray being delivered promptly in just a few days. Communication was great and kept up to date with delivery details and was also contacted to say they were just half an hour away. Overall experience was good and would be happy to purchase from them again.
19 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your detailed review.
We are delighted to hear that you were able to find the shower tray size you needed and that the ordering process was straightforward.
It is also great to know that delivery was prompt and that the communication and updates throughout the process were helpful.
Thank you again for your order and for taking the time to share your experience. We are very pleased to hear you would be happy to purchase from us again.
ViandPro Aria Flush Fit Ceiling Hood
I needed this item quickly and it was delivered the next working day which was very helpful to my builders. It's an attractive addition to my new ceiling and I am very pleased with it.
16 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that the item arrived the next working day and that this helped keep things moving for your builders.
It is also great to know you are very pleased with the look of the hood and how it fits into your new ceiling.
Thank you again for your order and for taking the time to share your feedback.
good delivery and nice flooring
good delivery and nice flooring
17 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the delivery and happy with the flooring.
Thank you again for your order and for taking the time to share your feedback.
Great comms
Very good communication regarding stock and delivery. Received next day. Can't wait to get the hood installed.
16 maart 2026
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the communication around stock and delivery, and that your order arrived the next day.
We hope the hood looks fantastic once installed.
Thank you again for your order and for taking the time to share your feedback.
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