Modular Closets Reviews 

Everything was great.
We were sent the wrong face plates for the drawers, I called and they sent the correct ones right away.
Every time I spoke with a representative they were always kind and had a lot of patience with me. I’m hoping to redo my daughters closet in the near future and will definitely be using this company again.

Very easy to order and the designer helped take all the guess work out of what would fit in our space. It took a little bit of time to understand the direction but once you put the first unit together, you understand the build process. The quality is very good and I most definitely love the closet. It’s perfect! My only complaint is the delivery. Delivery cost was expensive and they will only drop off the units on the sidewalk. And they give you a large window of time in which you must be there for drop off. Otherwise, I do plan to use Modular Closets again.

Thank you very much, whole house professionally done …thanks to your sales and support team .

I am extremely dissatisfied with this product; it arrived damaged, and incomplete parts were sent.

Your instructions are far from clear I am an automobile mechanic and if I wasn’t, this would have been a struggle. The quality of your drawer system is adequate if that. The strength of your drawer slides and the position of their mounting allows the drawers to be too close together. This is because the grooves in your main frames are machined to close together.

Jack, the design consultant was very helpful in designing a small area of my entryway. When we received the order, we were missing parts but they handled the issue quickly and received the parts the next day. Overall we received an excellent customer service from designing to delivery process. We are glad we ordered from them even though it took a while to assemble and install the modular system. The product is great quality wood, very heavy and would highly recommend them if you are looking for home organization ideas especially maximizing small spaces.

Brenda and Modular were exceptional. Glad I found them and her. Their products are top of the line quality, but even better is the design process. I gave Brenda the measurements. She was patient and proactive over 3 design calls. I consulted my wife each round and we got exactly what we needed whistles and bells included. 2 pallets came in a week. After 3 work days we have a 15k result at half the price - just follow the instructions! This after a few years and got 4+ quotes. Modular was a perfect fit for us and our closet!

Customer service was incredible! Closets work great and function well.

Everyone i had contact with done and exepectional and wanted to be sure i was completely satisfied.

Owner’s closet makeover! Great design assistance and product shipped and delivered quickly with no issues. Products were created and installed with ease! Would recommend to anyone ready to update and have better storage and organization with a beautiful outcome.

Some pieces were damaged in shipment but replacements were promptly sent. A few pieces of hardware were missing but were also replaced quickly.

Everything fit perfectly, all parts included, design assistance was spot on

The entire experience was awesome. Modifying the design to accommodate our needs was simple. Shipping was quick. The packaging made all components arrive in perfect condition. The instructions for assembly was clear and simple. The dimensions and fit in our small area was so perfect. It's hard to find anything to criticize. The entire project was flawless and well worth the price. Thank you.

I did not receive the proper directions and did not receive all required parts for my build.

⭐⭐⭐⭐⭐

I couldn’t be happier with how my closet turned out! Customer service was excellent—they were quick to respond whenever I had questions or concerns, and the entire process went smoothly.

My closet is very small, so maximizing every inch of available space was really important to me. The new design does exactly that, and the quality of the materials is superb.

I love the finished look, I have much better use of the space, and I’m extremely pleased with the end result. Highly recommend!

Terrible customer support, delivered materials wrong, would not recommend using your product.

I love working with modular closets. Our installation was less than perfect due to self created issues, however, their customer support team was unlike any other and helped us fix the problems and deliver a beautiful product. We couldn’t be happier. I’m looking forward to using them for other closet spaces in the future

While my closet arrived on a pallet ( I didn’t realize that was how it was being delivered!) it was exactly what I wanted. It completely transformed my walk-in closet to have more functions space.

I ordered one mudroom section to place by my back door.
CONS:
1. They sent the wrong pieces. I needed 2 outside side pieces, they sent 1 middle piece.
2. As I'm getting ready to put the top and bottom together, I noticed there were no OVVO Dowels in the hardware packets they sent. So I had to email them for the dowels and wait 4 days to receive them.
3. The quality is just barely OK. The pieces are ill fitting.
4. The top and bottom attachment is very unstable and I had to tether it to the wall in the back and I had to add brackets to the top and bottom pieces so that the mudroom unit would stop wobbling...I shouldn't have to do that!!
5. The instructions are confusing! I've been putting Ikea furniture together for decades and the instructions could be better. Should have stuck with Ikea!
PROS:
1. Customer service was responsive.
I WOULD NOT RECOMMEND THE MUDROOM PIECES. Don't know if the closet systems are any better🤷‍♂️

When I received parts of a bench that were not in good condition, the company immediately sent replacement parts.