Monarch Transport Group Inc Reviews 

In a word, “Wow!” Our experience with Monarch was incredible from beginning to end. Our customer service representative was very knowledgeable and answered all of our questions about how the process works.

The delivery person was excellent. He gave us updates regularly including when he anticipated picking up our RV in another state and time zone and when he would deliver to us! He was very personable and professional. We couldn’t have asked for a better delivery experience.

The price for transport was initially quoted at one price but ended up a higher figure. I wish that it would have been communicated better that with a “guaranteed delivery date” there was a nominal up charge. However, that being said, I would have no hesitation using this company again!

Not a great experience at all. Submitted my shipping need, was left a VM so I called back and spoke to someone. They told me that they would have my "agent" give me a call back shortly. Phone tag ensued. Not sure why I had to wait for that specific person(Jennifer Garza), but I did. Quoted $799 with no additional fees or surprises only to be told on the phone that the carrier would do it for $900. I reluctantly agreed because I was tired of the back and forth with them. Shipment was "dispatched" status on their site from 7/24 until I emailed them letting me know that I had the bike already on 7/27. Once I did that I got two messages at the same time one saying it's in transit and the other saying it's been delivered....... Here's a quote from the first email sent to me when it was dispatched, "For real-time updates and the most accurate tracking information, please use the Track Your Order button below. This is the fastest way to stay updated on your vehicle’s progress." That was a joke. Thank god Jose Carlos with Angies Safe Transportation was in contact with me and gave me updates up until he arrived. I've reached out to the "agent" several times explaining my concerns as well as the "Not satisfied? Let us make it right" link sent to me. Crickets. I don't like leaving poor reviews and have given them a week to make things right to which they don't seem that concerned on doing. I will use Angies Safe Transportation in the future, but it will not be through Monarch Transport Group.

Excellent service! Worth the cost of doing good business with good people! Keep it up guys!

Scheduling was easy, price was higher than quoted by took time to book a transport. Everything went well - delivery was when they said it would be.

Transportation did not happen when they said . They increased the price by 100 dollars once the possible pick up was scheduled. Pick up got canceled multiple times due to no driver and then wouldn’t let me cancel the service so I can just get it myself and told me they would charge my account 150 dollars even tho no signed contract which is against the law . Company is trash. Do not use. I would have reported them to FMCSA if I knew about it sooner. Bait n switch company

We were in a bind and needed a vehicle transported within 24 hours. We agreed to pay the mark up for expedited service and made arrangements for the vehicle to be picked up. It was 23 hours before monarch gave me any update on the 24 hour pickup. The company they gave me sent a pick up window. As the end of the pick up window approached, we had no updates from the driver or dispatch and the dashboard had not changed. As the window ended I called the driver and was informed the driver had cancelled. Monarch was completely unresponsive, no additional dispatch was updated and no communication.

You went$ from 1020 to $1550 whatever happened to my 15% off

Great experience but just because you pick a date, you may not get that date if a transport is not available. Lots of comms when the date is set

I demand to talk to the owner or manager about my delivery. The guy showed up with my bike in the back of a pickup. When he got to the property he had no ramps to unload the bike and no help. Bought ramps and he was "holding" the bike. It got sideways and fell with me on it.

They made you to sign 10 pages ToS document before you can move further to work with the quote. That signature makes you responsible for all fees and charges you can only imagine. In my case it was $150+ cancelation fee. It was a time sensitive shipment for me and after waiting a few days without result I cancelled the order and they charged me that fee. I wasn't able to dispute it with my credit card company. So they hire people to respond to disputes and pay them with your money -- just stay away from them.

One star bc you cant put zero! Called me 3 times to get my order, took shot without searching reviews, big mistake, placed order Tuesday for Sat pick up camper, after 10 calls to them on hold 10 min then they hang up! 5 emails, texts, got guy on phone Thurs he said ur on priority list no call back. Get guy phone fri he said checking w logistics call u back nothing! I scheduled 2 people to meet me at site 2 hours away to do hook ups, at 2 pm i get call, good news we are delivering monday but its $250 more, f u so i tried cancel they said I lose deposit! In between i had cal them to give them address of pick up and drop off as they just had towns! Now have pursue legally and will go after my time as well as others time, how are these scammers in business

I needed a trailer shipped across country. Monarch was great with a fast pickup and a reasonable price. All went smooth, would use again!

Good real time support but a bit disappointed that the price changed after confirmation.

These guys went all out, picked up my vehicle at 5:00 pm and drove 7 hours to deliver it at my house at 1:00am. Brady and the driver Joshua at monarch will get it done!!!
Thanks, Tom.

Arranged pickup near my home. Very pleasant transfer. Delivered my car as scheduled. Thanks to the driver Victor!

Posting for my transportation shipment was done great regarding price ..timing and easy to complete .
Insured carrier was verified .The driver was in contact with me throughout the process .Before pictures were taken and no damages was verified upon delivery .
I would use this Transportation /Broker again.

TL;DR: Monarch Transport is a broker, not the actual carrier. They cannot guarantee the price they quote, despite what they may tell you. I would recommend booking with a different company.

When I booked my vehicle shipment through Bryan, I felt confident everything would go smoothly. He assured me there would be no issues transporting my car, quoted me $1,550, and promised delivery by July 6 to accommodate my family's cross-country move.
By July 7, there was still no driver assigned to my shipment, and Bryan had stopped responding to my calls and text messages. I received virtually no proactive communication from Monarch Transport and had to call every day just to get updates and push for a driver to be assigned.
Finally, they called with what they described as "good news"—a driver had been assigned and would pick up my vehicle on July 10. The catch? My total price had increased from $1,550 to $2,550. So not only was my shipment delayed by a week, but I also had to pay $1,000 more than the quoted price.
To be fair, the actual driver was excellent. He was professional, communicative, and kept me informed throughout the transport. I only wish I had been able to book directly with the carrier instead of going through Monarch Transport.

I just had my 2021 Harley Davidson Pan American shipped from Walnut Creek Ca to Aledo Tx. My Quote was $800 less than the lowest other bid! It would have been a little more, but I received a discount for being a veteran also. Brady took care of me, answered all of my questions quickly, and was very friendly. Communication with the driver was great as well. He arrived on time, loaded my bike up and had it delivered when he said it would get there. I couldn’t have asked for a better experience. I definitely recommend these guys!

Bait and switch. Was quoted 1 price then a 15% discount if booked within 72 hours. Did not honor either quote or discount. Cost nearly $300 more. Shipper sent was horrible RBE Logistics. Delayed twice then canceled. I hired another shipper but they showed up unannounced and loaded the car. Switched drivers and sent 1 that did not speak any English. They were 3-5 hours late depending on which time they gave you. Monarch stopped replying when a refund was requested after shipper canceled. The worst shipping experience I've ever had. Shipped horses from British Columbia, CAN to Pa, USA, Co to Pa , Pa to NC. Never had a problem, but a car? Too expensive and an unprofessional fiasco.