Monarch Transport Group Inc Reviews 

I moved from Ohio to California. Shipped 2 cars. Price was good and they were delivered on time. Matter in fact they were there before I got there and they kept both of my cars safe at there facility until I could get them. The driver was a really nice guy. Communication was great. He kept in touch. He would keep me updated. Most importantly to me both of my cars were safe and I received them the same way I left them. I highly recommend Monarch for any transportation of vehicles you need. Very happy with the service I received.

RV damaged and late at

delivery. Need Monarch Insurance policy number, not boat insurance policy.
Please send asap.
Or
I will have American Express stop payment!.
John A. Lynn

We were happy with the delivery. We did have a little trouble communicating with the driver as he did not speak English well. However he was very professional. The rv was not exactly straight in the space but it was acceptable. Delivery was delayed a bit but that was expected since the trip included 3 states

Communication was good for a while. Originally made arrangements for a pick up date around July 15th. Well has the time got closer to 7/15, I had not heard from Brady at all even after several attempts on my part. I did eventually speak with Andrea and arrangements were made to pick up the camper on 7/25 and I was told that I would be notified once a driver was assigned and at that time I would pay a deposit. I decided to go with another company and cancelled services with Monarch on July 20th. At that time a driver had not been assigned or at least to my knowledge one had not been. Much to my suprise I was charged a deposit of $154.96 on 7/20 ironically the same day I cancelled the transaction and had already rec'd the confirmation email stating my Order had been cancelled. This whole ordeal has been handled VERY unprofessionally.

First off I was quoted one price and charged another which was over $80 more than the first quoted price. The driver spoke broken English set up a delivery time at 6:00 p.m. Then texted me and said it wouldn't be until midnight. At midnight the driver still hadn't showed up and didn't complete delivery until 3:30 in the morning. Every time I called monarch to ask any questions they told me that they would have to call me back but never did. Ariana was the only person that would respond to my questions. I will never use this company again. In fact the total price was actually even more then what they quoted the price to be.

Monarch Transport Group delivers. Both Jesus and his dispatcher were very professional and courteous. The experience was most pleasant and I would highly recommend them to anyone who needs to have a vehicle transported!

Fast, friendly, and no hidden fees! They were easy to connect with and the process was explained very well. Pickup was easy and drop off was expeditious.

The price I was quoted was changed three times. The date was changed tree times. The vehicle was transported and delivered on a trailer unable to load and unload without some damage.

Monarch did a great job in shipping my motorcycle. They were on time and communication was great kept me informed every step of the way

Good communication, excellent driver selection, just that had to wait almost 4 days for the confirmation but the car arrived next day after picked up and price increased a little bit and it was not expected.

My trailer was delivered on time. I was kept up to date on what was going on. He was courteous and helpful placing the trailer. I would use him again if I needed the service.

Could not have asked for a better transaction. I have experience with multiple moves and shipments. Vehicle picked up within 5 days of booking and delivered in 2. Bradley Spegal could not have been more professional and was very patient. My driver, Paul Deaton is a pro. Thanks guys, great job!

The service was fast and efficient. Our driver, Alain was very nice and responsive. I will definitely recommend it to friends and family. I tried four different companies before finding Monarch.

I trusted my motorcycle to Monarch and it was very important that it get to its destination on time. They found a great carrier that was timely and really handled my bike with care.

Great Service. Great communication. Thanks!

⚠️ Warning to anyone shipping a vehicle: Monarch Transportation Group quoted us $647, then raised the price days later claiming they couldn’t find a shipper. We paid more and were promised next-day delivery — got nothing, then were told the shipper had “mechanical failure.” We cancelled and were promised a refund in writing within 7 days. Weeks later, still nothing. Multiple calls, broken promises, false statements from staff, 25+ minute holds, and hung up on. Now disputing with our credit card and filing with the BBB. Do your research before trusting this company with anything.

Still waiting to see how this situation will be resolved. They might earn a few more stars if this is handled appropriately. I made a reservation weeks ago and paid extra to guarantee my rv would be transported tomorrow. I never received any Information about the driver and made multiple calls to the company. I finally got through this morning and requested the driver's Information. When I called the driver, he let me know that he would not be able to make it until Monday at the earliest. My reservation was for Saturday, with an extra $200 paid to guarantee delivery on that day. When I called the company back to let them know that this was unacceptable, as I travel for work and need my rv moved on Saturday. Again, this is why I paid extra and planned this week's in advance. The gentleman at Monarch let me know that I would lose my entire deposit if I cancel, even though they are the ones not honoring their end of the contract. They are currently attempting to find another driver. I don't have high expectations right now. Will update this review once I hear back from them. They may or may not earn more stars...

Had several issues from independent transport companies. But monarch transport found me a new one fast and got my vehicle transported on time . I highly recommend monarch transport.