Monmouthshire Building Society Reviews 

This is my second one star review. Once again our Charity has been locked out of our account so we cannot access our funds nor retrieve on line messages. I was given an email address the last time this occurred and was called back fairly quickly and the problem was resolved. Now I’m back to square one, no reply to my two emails and can only leave a message on their customer services phone number! I don’t feel I could recommend this company and we may well remove our savings to another when we can get into the account!

Visited Swansea Branch 15th Nov.2023 found the staff very helpful, friendly and answered all our questions in a professional way

I found this Building Society through Money Saving Expert. They had a good rate for a Cash ISA and I could apply on-line. What I have since found out is that everything apart from the initial application involves sending letters....it feels like the process is going on forever!. I'm reminded of banking in the 1980's. I rang their helpdesk once as one of their instructions seemed a bit ambiguous, the person I spoke to was helpful, friendly and efficient.

Went back into the Risca Branch to top up the bonds I had opened last month. They were all really helpful again and dealt efficiently with another query I had regarding another account I had successfully opened online. So glad I decided to open the accounts with The Monmouthshire.

I can quite easily say that I’ve never been more impressed with the help and commitment I’ve received from a company, in this case MONBS. I don’t think I’ve ever gone out of my way to write a review but this deserves it. Having been in a few unlucky circumstances over the last few years and having certain things that has impacted my credit score negatively, MONBS went above and beyond to help me get my remortgage, even though I may have fell outside of the usual criteria for a obtaining a mortgage. Where I was certain I wasn’t going to be able to get a new mortgage and a new house they made it happen for me. In particular OLIVER TAKI (mortgage advisor) this gentleman needs this praise and thanks passed on by whoever reads these reviews from Monmouthshire. His patience and hard work on my case has really humbled me and I couldn’t be thankful enough. Please whoever reads this pass this information on to Oliver of the Cardiff branch. For people seeking a mortgage, if you are lucky enough to be assigned to Oliver, you’re in the right hands.

Dreadful . What can I say. Tried so many times to see online how much money online was in my account it just doesn't work. I've tried changing passwords it's such a hopeless website..doesn't work they send you a activation code through the post even that doesn't work. I went to the cardiff branch . They tried very hard but couldn't make it work. They said it always does this. Dreadful website.

Terrible experience applying for a remortgage. mortgage offer was accepted and despite providing all the information asked in a timely manner, they keep coming back with multiple questions and ask for more and more proof and delaying the whole process.
Can't even get in touch with them properly.
Would not recommend and I am now withdrawing my application because of it.

i have done everything they want,BUT
they are still not letting me withdraw, my savings. in a easy access account.?

It took weeks to open an account. Nobody answering the phone. Giving me a pitiful rate of 0.05% instead of the advertised 3% although adequate funds in there. Having opened the account at last, as I do not trust them, I tried withdrawing just £1 to see if it worked. So they're penalizing me. Tried raising a formal complaint but was ignored.

Applied for an account beginning of December, still not complete end of January. Can't phone them at the moment as calls not being taken. Won't answer my emails. Now trying to close my account as set up a bank account elsewhere in the space of 30 mins!!!!

I tried to open an online account but ended up visiting my local branch in Newport. The team were happy to talk to me about some gaps in their online options and their plans to improve the online service. Their service was fantastic and I would recommend the company on that basis. If their online improvements match my in branch experience, they'll get 5 stars from me!

I sent an application plus cheque for a Christmas Saver Bond Iss on 28 Nov 2022. The cheque was debited 13 Dec, followed by a long delay, Even after several secure messages the account was not opened, with the only response/excuse given was that the bond was very popular. A few days ago, I received a passbook, backdated to 02 Dec 2022, but no info re banking sort code or account number for future monthly deposits. The second monthly deposit of 02 Jan is overdue and I am losing interest, Further secure messages and a letter to the CEO, Mr W Carroll has elicited no response to my request to close the account. I am considering informing the Financial Ombudsman Service (FOS) but the waiting time there stretches into months.
MomBS has recently replied to this review, quoting the excuse of Royal Mail/Railway industrial action during Dec-Jan. If they had researched earlier reviews re MomBS customer service, (which in itself an oxymoron) they would be aware of numerous adverse comments outwth industrial action.

Impossible to contact by phone - they don't seem to answer it - just continuous recorded messages..!!

Applied for Premium Instant Access ac end Nov 22, paperwork only about 25% complete arrived mid Dec 22. Eventually received notification that it was cleared for investment on 10 Jan 23; online log in failed. As per previous occasions, no response on telephone help line, despite 30+ mins waiting times and for email enquiry. Have returned passbook, with covering letter, to close ac.
I think that a shaky corporate infrastructure has been completely overwhelmed by the level of public response. Very careful thought needed, pre investment.

edit:the problem was solved and tbh was understandable due to the good interest rate on offer and the demand. MBS should have done some forward planning as the problem should have been anticipated, however thank you for your reply and I shall be staying with you as everything is fine now

Went to open an account online and they’ve pulled all applications. Why advertise accounts at such a high rate if people can’t open them

Tried to apply for the Christmas saver product. Like other reviews, nothing from them and now they have changed the terms and conditions so the same issue product cannot be opened online. No acknowledgment email or anything in the post. Going to miss my first month deposit. Seedy company, should be reported to the FCA

Applied for their Premium Instant Access account online several days ago.
No email acknowledgement, nothing in the post.
I've just been to their website and it now says this product is only available through their branches or agents.

Don't waste people's time if you're not up to the job

Opened an account online and it took two weeks to actually open. The amount of paper I received in the post was appalling. I ended up closing the account because they don’t communicate with you about changes to your interest rate just get in touch when they want your vote at the AGM. So out of date!

I'm looking for a savings account. Mon BS has a branch in my town - big plus. BUT their website is useless. I couldn't look at interest rates as everything I clicked on gave me "Error 403 - you are forbidden to access this"