Monmouthshire Building Society Reviews 

Mortgage with this company is an absolute joke. They keep requesting things every week making it over a two month process. Ridiculous and disgusting fees for application and valuation. Avoid

Your call is important to us--- but we are not going to answer it any time soon because we have not employed enough staff to take your call. This is not acceptable and the CEO should hold his/her head in shame.
Very poor service
Just look at the high percentage of negative reviews

Applied online for regular saver £1000 a month rated on Martin Lewis website as open to anyone heard nothing from them at all (Tried twice)
Account no longer on their website

For a standard couple who are both employed it took 13 weeks to get to a mortgage offer and then our seller pulled out because of the time delay, meaning we've lost over £2,000 in valuation fees, conveyancing work, moving vans and application fees. It seems like you pick up a case once a week and then just keep requesting documents, don't review it for a week and then just request more documents constantly. It also took your underwriters 10 days to look at one document, only when I chased constantly and my solicitor chased for a third time did you look at it. I feel that if you hadn't taken so long and made all the documents requests at the start, we wouldn't have lost our dream home. It's also nearly impossible to contact you when needed. The stress of everything has just been so much, a mortgage application shouldn't cause you yo nearly have a mental breakdown.

We have had our mortgage with the Monmouthshire since 2017 and I have phoned a few times. Lovely to get through to somebody straight away without various options and hold music even during Covid. Each time the person I spoke to was very helpful and very personable.

I called to get an activation code resent to me so that I can gain access to my accounts as I stupidly put it through the shredder but I was completely shut down and fobbed off when I called number 01633 844345 stating I have to do it all again and click forgotten password, change your memorable information etc etc. Waited 5 minutes.....called again & spoke to somebody else who was fantastic, passed the security questions which are in place for this reason and now it has been resent with no issue. I work in customer service myself and would never shut somebody down the way I was. Hopefully this gets passed on and the next person who calls gets a better service from the first employee I spoke with. Perhaps they have a people skills course available that can be offered.

Thank-you

These guys are sharks, they made me first pay them to conduct their valuation which found value, then after they took my money they declined my application based on the fact that I have not been with my current employer for at least two years. They knew from the onset that I only came into the country just over a year ago, so why not decline me there and then? Why steal my money? If I could give them a zero rating, I would. UNETHICAL

Very helpful and no matter how urgent or repetitive my calls, I get friendly advice from a great team to see me through; even through Covid19. Well done. My feedback to prevent anyone else failing to log-in to their account for the first time is to explain that it is the "memorable" information (i.e. not the password) that is shown when requested to fill in the missing two digits to log-in.

Not happy with the whole setting up of the account.
And then they add further obstacles to operating the account and gaining access to MY Money.
I will update this review if they correct their strange and unsafe banking operations

I've been a customer of Monmouthshire for 9 years now, always easy to deal with, staff always helpful with time to spend with you. Always easy to get hold of relevant people and the rates have always been competitive.

Satisfied Customer!!