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Moneypenny UK Reviews 1.073

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We have used a number of call answering services in the past and always ended up with issues, Having found moneypenny we have been happily using their service for nearly 6 years now. We get comments o... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company that has supported us tremendously over the years. Having them handle our calls allows us to focus on our business, especially as a small operation where we’re often on the road rathe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been a Moneypenny UK Client since January 2011 and would not be without them - the team have always been amazing. Their attentiveness, professionalism and service has always been second to non... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Everyone at Moneypenny is a pleasure to deal with. I find them efficient, courteous and pro-active in handling our calls and enquiries. Very occasionally a call may be handled incorrectly but this is... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoonbeantwoording
  2. Callcenter
  3. Telefoonmaatschappij

Geschreven door het bedrijf

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK, US and European clients who value their reputation and recognise that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the ‘100 Best Companies to Work For’ seven times and earning recognition as a Great Place To Work (GPTW).


Contactgegevens

Try Moneypenny free

Experience our Telephone Answering Service with a free trial

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

Happy Customer

We have used a number of call answering services in the past and always ended up with issues, Having found moneypenny we have been happily using their service for nearly 6 years now. We get comments on a weekly basis of how polite and professional customers find them. Callers feel that they are speaking to a member of our staff which is great to know.

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We’ve been using Moneypenny for over 9…

We’ve been using Moneypenny for over 9 years to provide our UK phone number, and the experience has been excellent from start to finish.

While we didn’t use their call handling services, their support team has always been incredibly responsive, helpful, and easy to deal with whenever we needed assistance. Everything has just worked smoothly, which is exactly what you want from a provider like this.

It’s rare to have such a consistent, hassle-free experience over such a long period of time.

Highly recommend Moneypenny to anyone needing a reliable UK number and great ongoing support.

30 april 2026
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Antwoord van Moneypenny UK

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Moneypenny has supported you reliably for over nine years and that your experience has been consistently smooth and hassle free.

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service!!

I was assisted by Becky with some urgent requests and she was extremely helpful with getting the information we needed. Excellent Customer Service!!

30 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you so much for your kind 5* feedback!

Thank you again for taking the time to share your experience. Please don’t hesitate to reach out if I can assist you again in the future.

Thanks,
Becky

Beoordeeld met 5 van de 5 sterren

Requesting data

Requesting data to be sent over to investigate an internal enquiry, the team works very quickly and effectively to deliver the data that was requested. amazing job!

30 april 2026
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Antwoord van Moneypenny UK

Thank you so much for the fantastic 5* review! I’m really pleased to hear that we were able to support your internal enquiry quickly and effectively.

Thanks again for taking the time to let us know, and please don’t hesitate to reach out if we can help again.

Thanks,
Becky

Beoordeeld met 5 van de 5 sterren

We have been a Moneypenny UK Client since January 2011

We have been a Moneypenny UK Client since January 2011 and would not be without them - the team have always been amazing. Their attentiveness, professionalism and service has always been second to none. Tina and the team feel like an extension of our small team and we know we can trust and rely on them to represent our company in the best light.

30 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you so much for your wonderful 5* review and for being a Moneypenny client since 2011. We’re truly delighted to hear that our service has consistently met your expectations over such a long period.

Knowing that Tina and the team are seen as an extension of your own and that you trust us to represent your company in the best light means everything to us. We will be sure to pass your lovely comments over to the team.

Thank you again for your loyalty and kind words, we value your partnership and look forward to continuing to support you for many years to come!

Beoordeeld met 5 van de 5 sterren

21 Years of Fantastic Support

21 Years of Fantastic Support - Moneypenny have answered our phone lines since the business started, and provide a consistently friendly, professional and efficient first point of contact for anyone getting in touch with us for whatever reason. Tina our PA and her team are fantastic to work with, and feel like part of our team as a result.

30 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you for your lovely review Andrew and for trusting Moneypenny for over 21 years. We’re delighted to hear that Tina and her team feel like part of your own, they’ll be thrilled with your feedback. It’s been a pleasure supporting your business

Beoordeeld met 5 van de 5 sterren

A call handling company that's part of your team

I have been with Moneypenny for 24+ years. They have been a pleasure to work with and I only depart because I am retiring! It is one of the sad goodbyes.

It is no exaggeration that the team I was allocated was an essential part of my business, part of my team too. It has been an important part of the success of my business

My customers also really loved being able to talk to someone. Moneypenny have been an incredibly efficient, but friendly organisation.

It's been very reassuring that if I take a break that they are there holding the fort.

Can't recommend them enough!
Thank you Moneypenny 😊

30 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you so much for your kind and thoughtful review. Working with you over the years has truly been a pleasure, and we’re honoured to have been part of your business journey.
While we’re sad to see you go, retiring is a wonderful milestone and we wish you every happiness in this next chapter. It means a great deal to hear that our team felt like an extension of your own and contributed to your success, there’s no higher compliment for us.
Thank you for trusting Moneypenny all these years and for your heartfelt recommendation. We wish you a very happy and well earned retirement!

Beoordeeld met 5 van de 5 sterren

Moneypenny have been handling my calls…

Moneypenny have been handling my calls for many years. They represent my business in a professional and friendly manner, and give a great first impression to prospects and others. Filtering out sales calls saves me a lot of unproductive time and if I need to focus on a task, they will hold my calls to avoid distractions, allowing me to respond when it's convenient for me.

29 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you for such a thoughtful 5* review and for trusting Moneypenny with your calls for so many years. We’re really pleased to hear that our team represents your business in a professional and friendly way and helps create a great first impression for prospects. It’s also great to know that our call filtering saves you valuable time and allows you to focus without distractions. We truly appreciate your continued loyalty and kind feedback.

Beoordeeld met 5 van de 5 sterren

geat service and communication

geat service and communication , our business has certainly benefitted by using moneypenny

27 april 2026
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Antwoord van Moneypenny UK

Thank you so much for your kind 5* review, we really appreciate your feedback. We’re delighted to hear that you’ve experienced great service and communication, and that your business has benefited from using Moneypenny.

Beoordeeld met 5 van de 5 sterren

Great company that has supported us…

Great company that has supported us tremendously over the years. Having them handle our calls allows us to focus on our business, especially as a small operation where we’re often on the road rather than in the office. Their services are consistently professional. My only regret is not finding them sooner.

Thank you,
Csanad & Istvan

27 april 2026
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Antwoord van Moneypenny UK

Thank you so much Csanad and Istvan for this lovely review! If there is ever anything that you need please do not hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

We’ve had a long‑standing relationship…

We’ve had a long‑standing relationship with Moneypenny, and the service has consistently been excellent. Ang and her team are highly professional, reliable, and a pleasure to work with. They represent our business brilliantly and provide a level of service we can trust completely.

27 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you so much for your kind words and for taking the time to share your experience.

We truly value our long-standing relationship and are delighted to hear that Angela and the team continue to deliver a level of service you can rely on.

We look forward to continuing to support you and your team for many years to come!

Beoordeeld met 5 van de 5 sterren

Excellent company!

24 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thank you Boris for your 5* review! We really appreciate you taking the time to provide feedback.

Beoordeeld met 5 van de 5 sterren

Always professional

Always professional, helpful and a great service. Good value for money

23 april 2026
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Antwoord van Moneypenny UK

Thanks Claire for your review and lovely words. We have loved working with you all these years!

Beoordeeld met 5 van de 5 sterren

Very happy with Sam Madigan Johnson…

Very happy with Sam Madigan Johnson customer service and managed to save a client.

23 april 2026
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Antwoord van Moneypenny UK

Thank you for your feedback Nick, we’re so pleased Sam Madigan Johnson was able to help you with your query! We will be sure to pass on your comments to him.

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional, responsive and provide a great service.

22 april 2026
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Antwoord van Moneypenny UK

Thank you so much for your 5* review, we’re delighted you’re happy with the service received from Hayley and the team!

Beoordeeld met 5 van de 5 sterren

The team that answer the calls seem to…give a great impression to our callers

The team that answer the calls seem to very much care about the call, the presentation, and do their best to interact with clients. They present a very professional front to our client base on our behalf

20 april 2026
Review zonder uitnodiging
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Antwoord van Moneypenny UK

Thanks so much for your lovely review. It’s fantastic to hear the team’s attention to detail and genuine care are creating such a positive impression for your clients!

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