Moneypenny UK Reviews 

How did we manage before we had MoneyPenny? They have enabled us to manage our time and work by taking the pressure off answering our calls incredibly constructively for us. The receptionist team are fantastic and their communications with our customers is professional. Their customer service response is rapid and their charges reasonable. Great value for money. We have used them since 2012, no complaints!

I would particularly like to thank my Moneypenny account manager, Morgane Gornall, who has always been an invaluable source of help and support.

They consistently go the extra mile to ensure that we get the very best from Moneypenny’s services. Their advice has also helped us create greater efficiencies within our own business, including using links and automated emails that Moneypenny can send directly to our clients.

This has saved our team valuable time, reduced the number of routine calls they need to handle and allowed them to concentrate on priority enquiries and their wider workloads.

The service and ongoing support have made a genuine difference to our business. A big thank you to my account manager, Morgane Gornall, and the entire Moneypenny team.

Great customer service from Tom when amending our monthly billing plan to meet the needs of our business ensuring we are getting value for money.

Quick helpful response and friendly comms

Fixed the issue really quickly

Absolutely fantastic experience with Moneypenny. From start to finish, the level of service, communication and professionalism has been exceptional.

A special mention has to go to Steph, Sam and Tyler, who were all brilliant. Friendly, helpful, knowledgeable and genuinely a pleasure to deal with. Nothing ever felt like too much trouble and they made the whole experience incredibly easy.

It’s rare to come across a team that manages to be so professional while still making everything feel personal and relaxed.

A real credit to Moneypenny and exactly how great customer service should be. Wouldn't hesitate to recommend them. Five stars from me! ⭐⭐⭐⭐⭐

Nadine resolved my issue and she was prompt and very professional

Great service from Moneypenny! The team are friendly, professional and always helpful. Communication has been excellent, and they’ve made things much easier for us. Would definitely recommend.

Very nice people who explained the process very well.

Helpful staff, great support from Nadine and Katie.

Great company and very helpful! They go the extra mile to make sure everything is as you expect it to be and they are very friendly and professional.

Friendly service and efficient call answering/appointment booking for our clinics. We had a dedicated point of contact at all times which made it easy to make any changes to how our calls were answered.

Great experience! communication and honesty is great along with their expertise in setup and use.
Highly Recommended
Both Thomas and Sophie are really helpful!

We have just set up a new 24/7 phone line with money penny, Thomas Robinshaw made this transition quick and provided a good service.

Moneypenny is superb! We've been using Moneypenny to pick up overflow calls as well as out of hours calls and the PAs are brilliant, taking own initiative when needed, rather than just following the rule book. The operation team is also fantastic, always quick to respond to any queries and solve issues. Thanks Moneypenny :)

Lisa, Josh and the team have been amazing at bringing us onboard. Super easy process and very professional, highly recommend.

I like this company

Moneypenny, Jemma and her team, has been a fantastic extension of our business. The team is friendly, helpful, and always goes the extra mile to ensure callers are looked after. Knowing our calls are being answered professionally gives us peace of mind and allows us to focus on running our business. A truly excellent service.

We used Moneypenny for many years to manage our inbound calls, and they have been a genuinely valuable part of our business during that time.

As a growing business, knowing that our calls were being answered professionally, warmly and reliably gave us real peace of mind. Their team represented us brilliantly and helped make sure our clients and prospective clients were looked after when we weren’t able to answer ourselves.

The service has always been friendly, dependable and easy to work with, and the Moneypenny team have supported us through several stages of Toucan Law’s growth.

We’ve recently reached the point where, due to changes within our own team and telephone systems, we no longer need the service, but that certainly isn’t a reflection on Moneypenny. In fact, it’s quite the opposite. They have played an important part in helping us get to where we are today.

A huge thank you to everyone at Moneypenny for all the support over the years. We wouldn’t hesitate to recommend them to other growing businesses looking for a professional and reliable call-handling service. Five stars from us. ⭐⭐⭐⭐⭐