AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable. Our final suggestion:... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The C... Toon meer
Bedrijf heeft geantwoord
Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sendi... Toon meer
Bedrijf heeft geantwoord
I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consisten... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Contactgegevens
Verenigde Staten
- 866-766-5050
- moneypenny.com/us
4,5
Uitstekend
459 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Phalia was very helpful in constructive
Phalia was very helpful in constructive
20 maart 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Jessica Greve is the best!
Jessica Greve is the best! She is a great communicator and very reliable. She makes onboarding and offboarding properties very easy.
20 maart 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Lulu was very quick to reach out when I…
Lulu was very quick to reach out when I emailed our prior account manager. We came up with a quick and effective solution to help us get our new client form to the right attorneys. She showed me the additions to their script while we were on the call to make sure it was what we wanted.
18 maart 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Prompt Response!
Thalia, their CSR, updated our voice recording promptly, and the whole process was smooth and hassle-free. I really appreciate how quickly she handled our request. I highly recommend their service!
13 maart 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Lulu has been an exceptional…
Lulu has been an exceptional representative throughout our experience. From assisting our company with the rollout of the Moneypenny platform to ensuring our team received thorough training on how to effectively use the dashboard, she has provided outstanding support at every step. Lulu responds to questions promptly and addresses any concerns with professionalism and care. Her dedication and guidance throughout this process have been truly invaluable.
13 maart 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti helped me greatly with patience…
Marti helped me greatly with patience and answered all my questions accordingly and reassured me of any concerns I had.
12 maart 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
⭐ 1 Star – Predatory, Misleading Service
I was charged 17.5 minutes for a call that lasted about 2 minutes. Completely unacceptable.
I also did a test call and it took them 3 minutes just to answer.
This service claims it blocks or hangs up on telemarketers, but instead it lets calls run to inflate billable minutes.
Misleading marketing, predatory billing practices, and zero value.
Canceled immediately. Avoid this service.
1 februari 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Hi Dan,
We appreciate your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. Our team has contacted you to review the calls mentioned and will work toward resolving your concerns.
We take feedback about billing transparency and call handling seriously, and we appreciate you giving us the opportunity to investigate this further. If you need any additional assistance or would like us to review anything further, please don’t hesitate to reach out to our team at reviews@moneypenny.com and we’ll be happy to help!
— The Moneypenny Team
Jillian is fantastic
Jillian is fantastic! Always prompt with responses and always quick to assist!
15 december 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Jillian is top-notch!
Jillian gives our company exceptional personal, customer service always. She's easy to talk to and is helpful in making our account work for us.
10 december 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Happy with our service
Jillian Johnson has been such a great resource for us! She's easy to get a hold of and answers all of our questions and concerns in a timely manner. We are very happy to have her as our CSM!
10 december 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Excellent Sales & Onboarding Experience
From sales to onboarding, everything was top notch, quick response times and excellent service.
4 december 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
The onboarding process was great
The onboarding process was great, and she made the process so easy.
4 december 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Quick turnaround time
Quick turnaround time. reassuring. professional. surprisingly affordable. I am an attorney that has used other virtual receptionist portals. I highly recommend them.
Atty Kenneth Bartlett
Connecticut
3 december 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
I can't even contact them
I can't contact them the phone number on their website doesn't work, so I tried to find another phone number for them, and it has taken over an hour to get a response.
26 november 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Isaac, we’re sorry to hear that your experience didn’t meet your expectations. Our goal is to ensure every customer is satisfied, and we’d appreciate the opportunity to discuss how we can make things right. Please contact us at reviews@moneypenny.com at your earliest convenience.
Dorine Romero is great
Dorine Romero is great! She is prompt and professional, very easy to work with! Any changes that need to be made are made quickly and accurately.
18 november 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Dorine met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Great folks to work with.
18 november 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Dorine is great to work with
Dorine is great to work with. She's attentive and reacts quickly when any issues arise.
18 november 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
My onboarding process was great!!
My onboarding process was great!!! A+++
I can't say enough... they are so pleasant to work with wohoo i feel like this is going to be a great addition to my tax office can't wait to take my business to the next level .. all i can say is right now am playing the song moving on up from the tv series the Jeffersons!!!! hahaha :)
17 november 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
When every call is important..the details matter!
Jillian is always a pleasure to work with! She is knowledgeable about the system and very helpful, she handles all requests in a timely matter. Texas EquuSearch depends on Moneypenny heavily so that we don't miss any important calls in regards to missing persons. She has helped streamline our call system, updated email communications, and given parameters where needed.
14 november 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
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