AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable. Our final suggestion:... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The C... Toon meer
Bedrijf heeft geantwoord
Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sendi... Toon meer
Bedrijf heeft geantwoord
I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consisten... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Contactgegevens
Verenigde Staten
- 866-766-5050
- moneypenny.com/us
4,5
Uitstekend
459 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Amber handles everything wonderfully
Amber handles everything wonderfully
30 september 2025
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Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Amber Johnson is the best Client…
Amber Johnson is the best Client Support Manager
22 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Great Service That Keeps Us Connected!
We've been using Moneypenny since the transition from VoiceNation. It was a little rough at the beginning but our client support manager, Jessica (also our account manger from our previous answering service), was amazing through the whole process. She is professional, friendly, and always available to troubleshoot and fix issues. The operator team helped us never miss a call and made our customer interactions smoother. Would recommend!
21 oktober 2025
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Antwoord van Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Onboarding call was a great introduction to MoneyPenny!
The onboarding call with L was easy, businesslike, and pleasant.
21 oktober 2025
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Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Working with Dorine and Najee
Dorine and Najee are great to work with! Both are prompt to respond and accurate with monthly On Call updates. Also, prompt to respond and help with admin changes to our account. Thank you both!
17 oktober 2025
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Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Working with Jessica G from Moneypenny…
Working with Jessica G from Moneypenny is an absolute pleasure! As our account rep, she is knowledgeable, responsive, and always ready to help with any issues that might come up! While our monthly interactions are brief, she is always so friendly and just a delight to work with.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jessica is the face of MoneyPenny
Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.
15 oktober 2025
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Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!
Prompt and Accurate Service
Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.
15 oktober 2025
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Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Excellent customer service
I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Easy implementation and great customer service
We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Very Smooth Experience
I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!
1 oktober 2025
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Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marvin and Lauri. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Moneypenny was able to customize…
Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!
14 oktober 2025
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Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Been with them for over a 2 years plus…
Been with them for over a 2 years plus and have had a great experience. Our Rep Brittany has quick responses. The dashboard is easy to navigate.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Excellent onboarding service
Excellent onboarding service. Very professional and customer friendly
10 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Great communication
Great communication, timely responses and friendly
9 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Great customer service
Jessica G. is amazing, she is our account manager for Center for Spine and Orthopedics, Inc. She is the most helpful and pleasant outside consultant I have ever worked with. She pays attention to detail, she is always available for assistance for our staff and medical providers, and always provides great service with a smile. She cares and always aims to provide outstanding customer service. I would recommend MoneyPenny to my colleagues.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
We have been using the Moneypenny…
We have been using the Moneypenny USA(formerly Voice Nation) for just over two years now and the service operators do a great job! Customer account management is very responsive and offer very quick resolutions!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Libby - SCH Colorado
Love working with Jessica G., our client support manager. She is available, goes above and beyond, and follows up to ensure our 60 providers have the access they need. The call team is courteous and helpful. Patients appreciate the clear direction they receive when calling after-hours.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services and Jessica. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Jessica is Awesome!
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The Children's Health Place. It is refreshing to know that if we have questions or concerns, Jessica will be ready and available to solve any challenge.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jessica Greve is our Customer Support…
Jessica Greve is our Customer Support rep at Moneypenny and she is absolutely incredible. Always responsive, always accommodating. Moneypenny in general has been great to work with and has been so incredibly helpful to our business. Highly recommend!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
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