All the Moneypenny staff have been incredibly supportive since using their Live chat system. They have been open to receive our feedback and been collaborative in approach in making changes. Particula... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The support team checked the issue quickly and thoroughly and communicated it well. Company overall is working well for dealing with calls and ensuring we do not have to deal with nuisance calls.
Bedrijf heeft geantwoord
The Moneypenny service is valuable to any scaling business. I have found the service provided and my interactions with the team, such as Morgane, Sarah, Kate and Jane to be 5 star, for the reason they... Toon meer
Bedrijf heeft geantwoord
We recently switched to Moneypenny for our call handling and the whole process has been smooth from day one. The onboarding was well organised and clearly explained, and since going live the service i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations. Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence. Founded in 2000 in Wrexham, North Wales, Moneypenny has grown from small start-up into a transatlantic team of over 1,000 colleagues across the UK and US.
Contactgegevens
Verenigd Koninkrijk
- 0333 202 1005
- moneypenny.com
Try Moneypenny free
4,8
Uitstekend
1K reviews
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Super efficient company
Super efficient company. We had some issues with an external phone provider and Lauren from Moneypenny was so quick to help us with advice and guidance on what to do!
Very easy to use and a personable team.
8 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your kind review! We’re delighted to hear that you find our service efficient and easy to use. It’s great to know that Lauren was able to support you so quickly during the issues with your external phone provider, we’ll be sure to pass on your lovely feedback to her.
Thank you again for your feedback, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
I have been a Moneypenny client for…
I have been a Moneypenny client for almost seven years, and the service has made my working life genuinely easier throughout. As a marine surveyor, I am often out on site or up to my elbows in a survey, and knowing that every call is answered professionally and promptly gives me real peace of mind.
I must give particular credit to Jemma Gabriel, who has been an absolute pleasure to deal with. She is responsive, attentive, and consistently goes the extra mile. Nothing is ever too much trouble, and she clearly understands how my business works. Jemma is wonderful, and the level of personal care she provides is exactly why I have stayed with Moneypenny for so long.
I would not hesitate to recommend Moneypenny to any business owner who wants their calls handled with professionalism and a genuinely personal touch. Thank you, Jemma!
8 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your incredible feedback and for being a valued client for nearly seven years! We’re absolutely delighted to hear that our service has made such a positive difference to your working life, especially given how demanding your role can be. Knowing that we can provide you with peace of mind while you’re out on site truly means a lot to us.
A special thank you for your kind words about Jemma, we're so pleased to hear how much of an impact she’s had. We’ll be sure to pass on your lovely feedback to her; she’ll be thrilled to know how much her support is appreciated.
Thank you again for your continued trust and recommendation. We’re proud to support your business and look forward to many more years of working together.
Warm regards,
The Moneypenny Team
Antwoord van Moneypenny UK
Thank you for your lovely review Grace! We really appreciate it.
Set up a new service line at very short…
Set up a new service line at very short notice and very quick to action. Very impressed.
29 mei 2026
Antwoord van Moneypenny UK
Thank you so much for your great feedback!
We’re delighted to hear that you were impressed with how quickly we could get your new line set up. If there’s anything more we can support you with, please don’t hesitate to get in touch, we’re always here to help.
Warm regards,
The Moneypenny Team
We have been using Moneypenny for our…
We have been using Moneypenny for our website live chat service since October 2025. It's been a positive experience from the start, with a professional, responsive, and reliable team. The quality of customer interactions has been consistently high, helping us ensure enquiries are handled promptly and efficiently, even outside of normal business hours.
5 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your kind review! We’re delighted to hear that your experience with our Live Chat service has been so positive since getting started in October. It’s fantastic to know that our team has been professional, responsive, and reliable, and that the quality of interactions has remained consistently high.
Thank you again for choosing Moneypenny, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
Great customer service everytime we…
Great customer service everytime we deal with MoneyPenny
4 juni 2026
Antwoord van Moneypenny UK
Thank you, we truly appreciate your support and are delighted to hear that you received great service from us.
Really solid service
Really solid service. Came as a recommendation from a client who uses them for multiple businesses. Yes, it's more expensive than the competition, but from experience, it's very much worth it. Great customer services, excellent comms and very professional. Highly recommended
4 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your fantastic review! We’re delighted to hear that you came to us through a recommendation and that your experience has lived up to expectations. It means a lot to know you see the value in our service and the quality we strive to deliver.
Thank you again for your recommendation, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
Outstanding customer focus.
27 mei 2026
Antwoord van Moneypenny UK
Thank you for your review, we really appreciate your feedback - Becky
A superb system for monitoring calls…
A superb system for monitoring calls and taking messages. All the staff are friendly, professional and incredibly informative. Just dealt with Becky Moss who is an absolute BOSS 👊
Seriously, anyone looking for an external team to handle their phone calls cannot go wrong with Moneypenny. From the app to the message taking, everything works seamlessly – exactly how it should be.
3 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your kind words and feedback. We really appreciate it - Becky
Very helpful and attentive
Very helpful and attentive, excellent speed for rectification of issue
3 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
You are so welcome Lee :) Stacy
Essential information always provided…
Essential information always provided along with a really helpful note
26 mei 2026
Antwoord van Moneypenny UK
Thank you for your wonderful review and for taking the time to share your feedback, we really appreciate your support.
We used MoneyPenny 24 hours a day
We used MoneyPenny 24 hours a day, 7 days a week, 365 days a year to answer calls from our worldwide clients. Excellent service, value and customer service.
1 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you for your fantastic review! We’re delighted to hear that Moneypenny has been supporting your business around the clock. Thank you for your continued trust in us, we’re proud to be an extension of your team and look forward to supporting you for many years to come.
Polite and lovely to speak to and…
Polite and lovely to speak to and answered all my questions
1 juni 2026
Antwoord van Moneypenny UK
Thank you for your lovely review! We’re so pleased to hear that you found our team polite, friendly and helpful. Thank you for taking the time to share your feedback, we really appreciate it!
Love love love Moneypenny
Love love love Moneypenny - the service is exceptional, amazing people and only people I'd trust to look after our customer calls outside of our own team.
1 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your wonderful review! We’re delighted to hear how much you love Moneypenny, I’ll be sure to share your kind words with the team. Thank you for choosing us and for taking the time to leave such fantastic feedback.
Great Team
The team are very professional and are always willing to help in any way possible. We have worked with them for many years now, and they have really helped us over the years. Would absolutely recommend them.
1 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you for your kind feedback and continued support over the years. We’re delighted to hear that our team has been helpful and professional throughout your experience. Your recommendation means a lot to us!
responsiveness of query
They took my query seriously, investigated and reported back to me.
22 mei 2026
Antwoord van Moneypenny UK
Thank you for your feedback Lindsey. It's a pleasure to help and I'm glad to hear that you felt we handled your enquiry effectively.
Lucie
Very efficient and friendly
29 mei 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Hi George,
Thank you for your kind words. We’re so pleased to hear you’ve found our service both efficient and friendly. We really appreciate your feedback and your support!
Excellent service provider
Have been using moneypenny to screen all of our calls for a few years now. We had moved from an alternative answering service as they kept making errors (most caller names were spelt wrong). Moneypenny are pleasant to deal with, easy to contact and update through the app and their messages are generally accurate. Any issues have been minor and quickly dealt with. Very happy with the service.
29 mei 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your kind feedback and for trusting Moneypenny with your calls over the years. We’re delighted to hear that the transition from your previous provider has been a positive one. We truly appreciate your continued support and look forward to helping your business for many years to come. If there’s ever anything more we can do, please don’t hesitate to reach out!
Becky has been an absolute pleasure to…
Becky has been an absolute pleasure to work with. She is incredibly helpful, always happy to assist with any query, and consistently attentive in her approach. No matter the challenge, she always finds a way to make things work, bringing both positivity and reliability to everything she does.
27 mei 2026
Review zonder uitnodiging
Antwoord van Moneypenny UK
Thank you so much for your kind words, I really appreciate it. Becky :D
Sad to be leaving
We have employed Moneypenny as our answering service for several years and are only ending our contract with them as we are downsizing the company. All the team leaders I have worked with have been exemplary in terms of quick and efficient responses and helpfulness and the staff have always provided a courteous and knowledgeable service to our customers. I cannot recommend Moneypenny highly enough. Thank you.
27 mei 2026
Antwoord van Moneypenny UK
Hi Jane - You will be greatly missed. Thank you for your kind words and all the best for the future.
Best wishes,
Tayla
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